Cheaper but terrible.
Three out of four times it’s cheaper than Uber. But the search feature is terrible. You basically have to write the exact name for it to find the location. And one time we tried to use it, we followed the driver on the app for 10 minutes only for it to be cancelled and then we ran late for a tour. Thank god Uber is reliable. Never again.
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Unable to Report Being Dropped at Wrong Location and More
Unable to share my exact issue with customer support, so I am putting it here. My home address is not mapping to the proper location, so drivers are going to the inaccessible gate on the wrong side. When you are blind and cannot see where they are going, especially if the driver is deaf or doesn't speak your language, it makes it impossible for them to know where you need to go and unsafe for me as I am being dropped at the wrong location. The app is not giving me a way to report this specific issue. As a blind user, accessibility is a big deal to me. This app in terms of accessible components is actually quite good. My issue is this. They encourage users to upload a photo so the driver knows who you are, I can't see them being totally blind, so I don't have such an advantage. They say verify the license plate of the car, again great if you could see it. They really need to come up with a more creative solution that helps us blind users. As a side note, users should be given a language option for their driver, Spanish speakers may not be able to work well with English speakers, English speakers may not do well with a Spanish speaker. This is especially true if you are blind and pointing at things does you no good. Try communicating with a Spanish speaker or someone who cannot hear when you are blind and they can't figure out where you are going, go ahead, try it.
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2 bad experiences
I put in my bad experiences and I expected to be reimbursed. However, all Lyft did was say we weren’t pairing you with that driver in the future. That’s good but not satisfactory enough. I expected a credit. First guy just dropped me in the middle of some residential neighborhood, (I was going to the Price is right), and told me to get out and walk and look for the address!!! This was way out in LA which I’m not familiar with because I live in Lancaster. It turns out we were way off of where I wanted to go and the address was nowhere to be found. So I had to call another Lyft driver. Since I always plan for incidentals, I was an hour early and still got there on time by calling another Lyft ride, who went over and beyond, and I gave her an excellent review by the way. I seriously feel I should’ve been reimbursed for this trip because the driver and I had zero conversation, so there was no hard feelings for him to tell me to get out and walk and look for the address.
2nd incident I had a round-trip planned and I wanted to confirm that with my driver he never confirmed it with me. He dodged around the issue and when we got there he left me after only one minute. My determination is that he didn’t want to take me back to my house in the desert. NO REFUND. instead, they told me they won’t pair me up with that driver again.🤔😡🤬
2nd incident I had a round-trip planned and I wanted to confirm that with my driver he never confirmed it with me. He dodged around the issue and when we got there he left me after only one minute. My determination is that he didn’t want to take me back to my house in the desert. NO REFUND. instead, they told me they won’t pair me up with that driver again.🤔😡🤬
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I enjoy using Lyft and I explain why in my review.
I enjoy using Lyft because my experience using Uber currently and from the past I have had a few recent and past issues like a few of my credit cards would be declined for no apparent reason when I know I have large credit lines or even my debit card. I also noticed that the development of the Lyft app is more simplistic and user friendly to use compared to Uber because I can set my destination point in the beginning without having any problem for the driver when comparing my experience using Uber. One thing to consider is the driver I recently used was very nice and even my past Uber drivers were also very nice and positive just like my Lyft drivers are but now my preferred preference to use Lyft only until Uber updates the way their app works to resolve adding a destination point in the beginning of my ride instead of only providing me a pick up point and then you have to add the destination point after address I am going to.
I will try to use Uber in the future after they update their app in the future and one last point to consider the driver of my last current Lyft ride in November 2023 said the app for lift was a lot easier to use and the prices are basically the same. I will try Uber checking back on how the Uber app and see if my destination issue is resolved and if so I will give them another chance so I can support both companies and the drivers earning income.
I will try to use Uber in the future after they update their app in the future and one last point to consider the driver of my last current Lyft ride in November 2023 said the app for lift was a lot easier to use and the prices are basically the same. I will try Uber checking back on how the Uber app and see if my destination issue is resolved and if so I will give them another chance so I can support both companies and the drivers earning income.
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Driver Decided To Stop For Breakfast On Way To Pick Me Up
I just had an unbelievably inconsiderate experience with this service by a driver named Raymond in Tulsa, Oklahoma. I have ridden with Lyft, many times, and had mostly good experiences. Today I needed to get somewhere on time, and this driver decided to stop off for donuts, which I could see where he was on the map, and have breakfast. What I don’t understand is why he is excepting rides and then stopping for breakfast instead of just having breakfast and then starting to except rides again. I always try to be considerate of drivers and be waiting for them out by the curb when they pick up. Today I waited and waited and waited. Finally, when he arrived in a different car that was pictured on his profile, I asked him if he had stopped for donuts. He did not answer the question and chose to be silent. So, I asked him again. Then he told me that he did. “We’ll a guys gotta eat!”, he said. and I told him he should eat on his own time, not mine. He was totally unapologetic, and told me most customers don’t care. So, I asked him to let me out of the car which he did. THIS PART IS IMPORTANT: Lyft has no customer service. Literally none. There is no human to talk to. There is no way to report this guy that I am aware of. I searched and searched, and all I could find was ways to report bad customers. There were ways to report the condition of the vehicle, but not the behavior of the driver.
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Damage Fee SCAM!
I was unfairly charged $80 for damage to a seatbelt that I didn’t even do! When I got in contact with customer support they were very unhelpful in helping me resolve my issue. I feel as if none of my questions were answered! Unfortunately, Lyft is the only way I commute to and from work because I prefer it over Uber, I feel as if I was scammed out of my money, $80 to fix something I didn’t even break and there’s no way in proving it either! When I tried asking customer support more questions for my GENUINE CONFUSION on the situation they replied with “I’ve provided you with all the information available, I will now end this chat” I found that to be SO rude because NONE of my questions were answered informatively! And some of my questions were even left unanswered!! I’m not one to get frustrated or upset but this definitely brought me down especially since I use the app and pay MY hard earned money to get taken to work and picked up every week. I’ve NEVER had a problem with them I actually love Lyft but now, I don’t know so much… customer service could’ve been more sincere and concerned about my feelings towards the situation, but hey! that tells you all you need to know about a company…yikes.
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Good service
Lyft is always coming up cheaper than the main competitor, but wait times seem to be longer and have had more driver issues - I cuss that’s what you get for a cheaper service!
Not worth it
Every time I ask for a Lyft they either come super late. Also if you use online banks they aren’t that compatible with Lyft. Sometimes they wanna work and sometimes they don’t. Even if you use Apple Pay, put your banking information and etc. I’ve had too many issues with this service vs Uber. Uber is usually on the pricier side but you get what you’re paying for. I’ve had multiple rides with Lyft that are supposed to cost around 20-30 max but they end up withdrawing 70-90. You can dispute it and get your money but this is not the customer experience I was looking for. My bank account has more than enough money to cover my rides but it’s the constant hot and cold with this company. They’ve made me late plenty of times and I know I can’t blame the drivers because traffic and etc but when your ride gets canceled 4-7 times that’s just ridiculous. I don’t tip low and I always leave positive reviews on each driver no matter what. If you made it to this point thank you for letting me rant but anyways use this app at your own risk. If you plan to get a Lyft plan 1hr or 1:30hr ahead. Try to not use a online bank. Maybe use a popular bank with actual branches. My chime account gives me trouble with this app. Even my Chime bank have confirmed the transactions shouldn’t have declined and there’s no error on their end. Lyft please do better
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Good service, good app with one major flaw related to time zone adjustment
My experience with Lyft service so far is very good. The drivers have all been very courteous and professional, and the cars have been clean and comfortable. The app is generally very intuitive and easy to use, with one major exception: if you are scheduling a pick up in a time zone different from the one you are in when you are scheduling the pick up, Lyft will modify the pick up time according to the difference between the two time zones.
I recently traveled from mountain time to central time and selected a pick up time of 9:40 PM at my destination. Lyft adjusted the pick up time +1 hour. This left me waiting in the airport and parking garage for about an extra 40 minutes. It would have been longer, but the driver was early, thankfully.
Lyft should schedule rides according to the times the riders request in the time zone of the pickup. Obviously.
I can’t imagine what their logic is, adjusting the time zone in the way that they do. This is not consistent with travel time notation used by airlines, or any other transportation service.
You can see the modified pickup time in small print on the page where you select the type of service. Watch carefully.
I recently traveled from mountain time to central time and selected a pick up time of 9:40 PM at my destination. Lyft adjusted the pick up time +1 hour. This left me waiting in the airport and parking garage for about an extra 40 minutes. It would have been longer, but the driver was early, thankfully.
Lyft should schedule rides according to the times the riders request in the time zone of the pickup. Obviously.
I can’t imagine what their logic is, adjusting the time zone in the way that they do. This is not consistent with travel time notation used by airlines, or any other transportation service.
You can see the modified pickup time in small print on the page where you select the type of service. Watch carefully.
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Driver canceled just at last minute.
I came here after 20hours travelling and was waiting for the Lyft however driver canceled it at the last minute, very disappointing. I re-booked the ride and just hoping I won’t get charged twice.
