Would not recommend flying with Wizz
Horrible customer service and faulty check-in process that leads to customers having to pay for checkin at the airport
Poor App. Very poor customer service
My husband and I took a round trip from Rome to Paris. 19 May - 26 May 2024. The App sent notifications to check in and we could not get anywhere with the site to actually check in. We were unable to get boarding passes. This was not a problem in Rome- when we checked into the desk at the airport, they gave us paper boarding passes. However, in Paris for the return trip - we still could not get the app to function for boarding passes and they charged us 80 euros for paper boarding passes. Not only that!!!! They made us take a transfer shuttle to a different terminal at the airport to get the passes. The counter desk for help at the new terminal was unmarked. - NO signage or directions! and we had to ask multiple times to get to the right counter. Then pay for a boarding pass and take the shuttle back to the right terminal to board. This process was unacceptable and there were many people on our flight with the same problem. POOR CUSTOMER SERVICE. Never!!! Never will we fly Wizz air again!!!! Nancy McEvers- Anderson John Anderson
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Total rip-off
I’ve never flown with Wizz before. Most flight companies let you check in days before a flight but Wizz only let you do this if you’ve booked seats and paid more. So you get to check in 24hours before the flight if you accept random seats. They charge extra if you want to sit together and strangely, despite checking in my flight and my partners together we still get sat 10 rows away from each other (but you can still go back in and pay to sit together!) 🤔
Seems like a money making scam to me. They’re literally punishing you by deliberately sitting you apart from each other because you haven’t paid the extra levy!
The check in process is also overly complicated and takes ages!
I won’t be going with Wizz again!
Seems like a money making scam to me. They’re literally punishing you by deliberately sitting you apart from each other because you haven’t paid the extra levy!
The check in process is also overly complicated and takes ages!
I won’t be going with Wizz again!
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Overcharged us
Don’t use Wizz
Horrible
First time I am dealing with Wizz Air, but it looks like the company is trying very hard to discourage me from flying with them. I guess they don't need any money. My first disappointment came when I have tried to book a trip on the website. The website kept arbitrary changing my travel dates and didn't let me choose the dates I have wanted, even though according to third party websites there were available flights on that date. Then I thought I will try it on this app. In order to do that one needs to register. I have filled out the registration form but it wants me to confirm my email address. However the confirmation email doesn't come. I have double checked my email and my junk folders but there's nothing. This is the worst outfit I have ever dealt with.
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Anele
Hi, I enjoy your online reservation, but inability to contact you is frustrating! For example, for two days I couldn’t purchase a ticket. On your site it’s claiming that the problem was with my bank, in reality the payment wasn’t reaching my bank at all and problem was with your site. Please, provide a phone number to contact you.
Thank you!
Thank you!
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Easy Information
The app has improved substantially since last time so easy to use and also you can get your boarding pass send to your iPhone wallet before departure so try to do it as asap to airport fees.
Unusable after purchasing tickets
This app is for purchasing tickets only. This app does not even show you the flights you booked on it. No past bookings, no upcoming bookings, no boarding passes, no nothing. After you purchase tickets using the app, you have yo manually go to Bookings and add the booking you just made manually by using the booking conformation they sent you in email. Boarding cards / passes are also not in there. This app is for purchasing tickets only.
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Bugs and cannot check in
When I try to check in for my flight, I need to enter in the date in scroll format. When I try to scroll down to the correct month, day and year it keeps scrolling back to the default number which means I cannot check in! Please fix this
Pirates
Worst airline ever. Utter contempt for customers; screwing them over is their business model. Shameful
