Trashy
This low end dodgy airline is not worth going near. Avoid.
Excellent service
Have used Wizz airlines a few times and always happy with their service
Their app is so easy to use for booking a flight and checking in
Thank You Wizz go a long way to receive this kind of service from other airlines
Their app is so easy to use for booking a flight and checking in
Thank You Wizz go a long way to receive this kind of service from other airlines
Ms
Difficult to navigate, only available on the phone app was not able to check in on the laptop
Predatory Business
The app works great. However it will display Online Check-in Included when you search your flight. This does NOT mean they included online check in for you and you are required to pay a €50 fee at the airport for not doing so and they lock you out within 3 hours of your flight. When I asked about it, customer service said this just means it is included that you have the ability to check in online yourself. The wording is predatory and I hope they change it to be more clear of what is “included”
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Seat
I’m privilege pass membership and couldn’t choose my seat
WARNING DO NOT USE WIZZ AIR
The airline is a scam, you have to pay for everything, luggage, check in (48€ Per person), contact center, suprised you dont have to pay to board the plane. Horrible planes, rude employees, please do not use WizzAir, garbage airline
Massively disappointed
It is hard to begin a review when I have so many complaints from my first time traveling with Wizz Air. Suffice it to say that deception, astronomical checked bag fees, separating two legs of the trip so that it counts as a whole new flight even though it is a layover, and a suffocating check in process are just an introduction to the complaints.
For just one checked bag that weighs a measly 6 Kg we are paying $228 USD and must get the bag on a layover and recheck it. The cost of my wife’s ticket is $265. Outrageous! Literally, we check in one bag of 6kg and we pay this much.
I have flown over 2,200,000 miles in my lifetime and have never been as shocked and deeply disappointed in an airline.
For just one checked bag that weighs a measly 6 Kg we are paying $228 USD and must get the bag on a layover and recheck it. The cost of my wife’s ticket is $265. Outrageous! Literally, we check in one bag of 6kg and we pay this much.
I have flown over 2,200,000 miles in my lifetime and have never been as shocked and deeply disappointed in an airline.
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Avoid this company
Wizz Air should be avoided at all costs. Despite being marketed as a low-cost company, it is far from it. While they may offer some tickets at a lower price during the off-season, additional costs quickly add up. Seat selection incurs extra charges, even for standard seats, and luggage fees surpass those of other airlines. The fitting box at the airport for luggage dimensions is smaller than advertised, leading to exorbitant fees of around £60 for slightly larger bags.
There is little that is cost-effective about this airline, except perhaps the service, which leaves much to be desired. The planes are cramped, and the seating is so small that passengers cannot avoid rubbing knees with the seat in front. Furthermore, the ground staff is consistently rude, treating passengers with a lack of courtesy akin to herding cattle.
Given the choice, I would opt for a different airline on my usual route. Wizz Air falls short of expectations, earning a negative rating of minus 5 stars from me. I strongly advise against choosing them to avoid inevitable disappointment.
There is little that is cost-effective about this airline, except perhaps the service, which leaves much to be desired. The planes are cramped, and the seating is so small that passengers cannot avoid rubbing knees with the seat in front. Furthermore, the ground staff is consistently rude, treating passengers with a lack of courtesy akin to herding cattle.
Given the choice, I would opt for a different airline on my usual route. Wizz Air falls short of expectations, earning a negative rating of minus 5 stars from me. I strongly advise against choosing them to avoid inevitable disappointment.
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Worst Customer Service Ever
Where to start?
- Wizz was not capable to change the contact email for over 10years after countless attempts.
- You can’t contact Wizz via email
- The chat bot is horrible, it leads you to a dead end most of times.
- When finally you can get an actual agent, they don’t even read your problem, but copy paste generic trouble shooting from the FAQ and then they disconnect the chat without asking if it solved your problem. Then you need to go for 10mins again to get another agent, but doesn’t matter what you write (even asking NOT to copy the same FAQ) they send you the same useless troubleshooting list again.
- They are not trained, can not solve the most basic issues, and they lack of any foundational customer service skills.
- So last option you have is to call the high rate number where they make you wait (and pay sometimes more than the cost of sour actual ticket)
HORRIBLE experience.
Question if a company this size can afford such a ridiculous customer service, or ignoring their clients’ problems is part of their business strategy?!
- Wizz was not capable to change the contact email for over 10years after countless attempts.
- You can’t contact Wizz via email
- The chat bot is horrible, it leads you to a dead end most of times.
- When finally you can get an actual agent, they don’t even read your problem, but copy paste generic trouble shooting from the FAQ and then they disconnect the chat without asking if it solved your problem. Then you need to go for 10mins again to get another agent, but doesn’t matter what you write (even asking NOT to copy the same FAQ) they send you the same useless troubleshooting list again.
- They are not trained, can not solve the most basic issues, and they lack of any foundational customer service skills.
- So last option you have is to call the high rate number where they make you wait (and pay sometimes more than the cost of sour actual ticket)
HORRIBLE experience.
Question if a company this size can afford such a ridiculous customer service, or ignoring their clients’ problems is part of their business strategy?!
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Should be illegal
It is yet another time when wizzair is very blatantly trying to scam their customers. Every single time I am forced to use this app, the price for priority I select suddenly changes on the very last page - payment page. And no it’s not because “the price can change during a booking” which already is an unethical practice. If I start the booking again, the exact same prices appear - for example, I select priority for €20, I go through all the steps with that price visible, only for it to go up to €35, if I cancel and re-do the booking, I can again select €20 priority and again it jumps to 35 when trying to pay. Stop this crap and if you’re charging these ridiculous prices for a small suitcase at least be transparent.
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