WORST airline app
The worst airline app. Will not allow me to enter my person details because despite the data being correct it shows me an error message. Additionally, will not let you add your flight onto the app because it will tell you your information is incorrect, although it isn’t. Terrible and useless app. Would rate it 0 stars if possible.
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Trash app
absolutely useless app, serves no purpose at all. Check-in was a nightmare, charged me for a free seat, always refers you to their equally crappy website and is always making you go to WhatsApp. 1 star is generous of me. Airline apps have been around long enough, copy others and end this farce. No excuse for being a garbage app this day n age
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Pointless App
This app is totally pointless. If you want to do anything (check in, change seats, upgrades, change flights etc) it just directs you to a web page, the app provides zero value. Bit like the airline who are also pretty useless at most things.
Worst customer service ever experienced in my life
This airlines is the worst I have ever experienced in my life. They don’t care about passengers at all, in fact animals are treated better than the customers who are unfortunate enough to buy a ticket on this airline. I am cancelling my account with them and never using them again and encouraging everyone I know to stay as far away from them as possible. They make Spirit airlines look like the Ritz Carlton, and that’s not an easy thing to do. My red hat’s off to you Avianca, ciao!
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It does not work
Does not work at all. I wasted my time trying to enter the flight info several times and when I was going ti select the flight it said there were no flight that day or it showed an error message.
It was frustrating, disappointing and a waste of time. The web site does not work either. I tried calling the customer service but they never answered. It has been a extremely negative customer experience.
It was frustrating, disappointing and a waste of time. The web site does not work either. I tried calling the customer service but they never answered. It has been a extremely negative customer experience.
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Add the ability to have LifeMiles in the wallet app again
Add the ability to have LifeMiles in the wallet app again
The worst airline app seriously
Honestly completely useless app. There’s no integration of any kind of services into the app so every time you want to make a change it directs you back to the website which is horrible too. No way to make changes to your flight ( like adding seat selection) without having to rebook the whole flight. Absolutely ridiculous! Their customer service is nonexistent at this point. If you can avoid flying with this airline, you should. I’ve traveled with them before and it wasn’t as bad as it is now. I guess they’re cutting expenses everywhere and the customer is suffering as results. App is just a mess !
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I love the notification I got
Congrats Avianca!
This new version is so cool, I’m in love with the notifications I usually got with the flight status, it’s like talking with a personal advisor just made for me! 👍🏼
This new version is so cool, I’m in love with the notifications I usually got with the flight status, it’s like talking with a personal advisor just made for me! 👍🏼
Glitches
Really bad app, bad designed, it has many glitches, doesn’t link the information. I’m surprise Avianca has such a bad app because they are usually pretty organized. I really don’t like this app, very disappointing!
Usability improved
I like the new colours. Icons. A lot easier than the previous one specially on the app check-in.
Easy to check offers and research the previous searches
Well done Avianca. Please add a wallet and save usual passengers
Easy to check offers and research the previous searches
Well done Avianca. Please add a wallet and save usual passengers
