My experience
Sat on hold with SAS for 6 1/2 hits to be refunded 200$ out of the 1900$ for my flight cancellation. So not only was the my phone bill for being on hold over 700$ but my connecting flight was an hour and a half after my arrival I missed it due the fact I waited 1 hour 25 minutes before getting my luggage. SAS is hands down the worst airline I have ever dealt with. Even worse than air Canada.
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Something Went Wrong
The most frustrating app to install. After going through the registration process several times for almost 30 minutes, I still cannot register the app. The display keeps saying “Something went wrong. Please try again”.
I keep trying with no success. This is the only airline app I have had an issue with. Must be a bug that needs to be addressed.
I keep trying with no success. This is the only airline app I have had an issue with. Must be a bug that needs to be addressed.
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Great app except…
After all these updates, it's still not possible to book an open jaw journey: BRU-TOS, TOS-LIN
… multi-journey Search is incredibly frustrating; if you want to fly from Reykjavík to Tromso, with a break in Copenhagen, you can’t force this; it insists that you must return to Reykjavik. Ridiculous. It forces me into the arms of these terrible online booking agents like Kiwi.
… multi-journey Search is incredibly frustrating; if you want to fly from Reykjavík to Tromso, with a break in Copenhagen, you can’t force this; it insists that you must return to Reykjavik. Ridiculous. It forces me into the arms of these terrible online booking agents like Kiwi.
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Decent App, HORRIBLE BIDDING UPGRADE SYSTEM
I don’t typically do reviews like this but I just had to do it this time. The app is alright and is relatively easy to interact, but the bidding and upgrade process is probably, if not the worst I’ve experienced. I’ve put several bids to upgrade from economy to business and have provided medium/strong bids, but did not receive any confirmation or any sort of communication. I come to the airport and they say it wasn’t successful. Horrible upgrade system and horrible communication.
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Hello? SAS? Anyone there?
I figured I can’t be the only one who is completely unable to use this app (the Home Screen simply spins and spins, as if it’s an LP at the end of the album). And I see now I’m not.
The fact that this has been the case for many weeks, if not months, is inexcusable.
WAKE UP SAS! Hello?! Either fix your app or don’t offer one. It’s an extremely poor reflection on your airline.
The fact that this has been the case for many weeks, if not months, is inexcusable.
WAKE UP SAS! Hello?! Either fix your app or don’t offer one. It’s an extremely poor reflection on your airline.
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Ground transportation very incomplete
I have not used this app enough to write a full review. However, I would like attention to the incomplete ground transportation. If you want to be as helpful as to provide information about ground transportation, it needs to be better than the case is with CPH (Copenhagen, Denmark). It seems like each time I tap on Ground Transportation I get a different set of instructions, some of them possibly correct, some of them involving taking a bus to the main Copenhagen railroad station to take a train from there, while in fact you can take a train straight from the airport. Fortunately I am familiar enough with CPH to know my way around, but this could be confusing to a lot of people.
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Terrible App
While I was signing up it froze. And now I can’t sign in no matter what I do. I keep trying to reset my password or anything. It won’t send me emails to get codes to change password. I’ve erased the app and downloaded it again. I can’t get in to the app. Nothing works. It’s been two days of me trying to sign in to the app. Absolutely terrible app.
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Incredible app (for an airline?!)
I’ve used so many airline and travel apps over the years, and I can’t believe how good the SAS app has become. Despite the public scrutiny and troubles faced by SAS, their dev team is crushing it right now. Kudos to all!
Fly from Amsterdam to Copenhagen 18 June 2024
As easy as to book from SAS airline, can’t wait! Thank you
A very slick way to book a flight
Being able to scan passport information when booking flights helps to avoid possible mistakes/typos - this is very forward thinking and practical - nice to see
