Needs Some Work
We’re halfway there, hoping I can pay from the app without having to sign out and back into speed pay in the near future, like similar utility apps. Until then!
Worse update
Needs work
Horrible upgrade
Response from developer
Hi Sue PT, thank you for reporting this issue with submitting a payment through the app. We just released an update that will hopefully address some of this for you. After signing in with your online credentials, your account and any SpeedPay wallet information will pre-populate. Note, with this first iteration you will have to enter your credentials again once you get to SpeedPay, but we hope that the other benefits of information pre-populating and access to your saved methods will offset this inconvenience in the short-term! Please continue to leave your feedback as we continuously improve the app. Thank you!
Waste of space
Response from developer
Hi crhlbftk/*#', thank you for your feedback. Our team has listened to the voice of customers like you, and we are excited to let you know that an updated experience of the app is now live! In this update you can sign in to view your account and high-level billing information using your existing online credentials. You will also be able to view active and completed payments since your most recent bill was issued. This is just the starting point to build on and we plan to deliver new capabilities to our customers every few months, including the ability to view your bill pdf like you are looking to do! If there is anything you are still looking for, please let us know! Your feedback is crucial as we continuously improve the app. Thank you!
The worst app ever
Response from developer
Hi Manu3lcabrera, thank you for your feedback on your experience using our app. We just recently released an updated version of the app that allows you to login using your National Grid online credentials to view your account, what you owe and more easily submit a payment. We will be continuously delivering new features and updates to the app every few months so please keep giving feedback so we can incorporate your voice into the product. Thank you!
I’d give it a ZERO if possible!
Response from developer
Hi redheama, thank you for your feedback. Our team has listened to the voice of customers like you, and we are excited to let you know that an updated experience of the app is now live! In this update you can sign in to view your account and high-level billing information using your existing online credentials. You will also be able to view active and completed payments since your most recent bill was issued. This is just the starting point to build on and we plan to deliver new capabilities to our customers every few months. If there is anything you are still looking for, please let us know! Your feedback is crucial as we continuously improve the app. Thank you!
Watch out!
Response from developer
Hi Dolores3b, thank you for bringing this to our attention. I would like to make sure our payment team and SpeedPay partners are aware of this issue and investigate further. Could you help in providing more details about the region your service is in (MA or NY) and if you have made ACH payments in the past through SpeedPay and did not get this issue? I also want to highlight that we just recently launched an update enabling customers to login to see their National Grid account before paying but we are also building an integrated ACH payment experience in the app that is fee free. Thank you for sharing this issue and looking forward to more details and feedback on our app in the future!
Atrociously Coded Application
Will be sticking with the website, which is far from stellar.
I just want to pay my bills. They should not make it this hard.
Response from developer
Hi LoopyLazuli , thank you for your feedback. Our team has listened to the voice of customers like you and we are excited to let you know that an updated experience of the app is now live! In this update you can sign in to view your account and high-level billing information using your existing online credentials. You will also be able to view active and completed payments since your most recent bill was issued. If there is anything you are still looking for, please let us know! Your feedback is crucial as we continuously improve the app. Thank you!
Worst app
Response from developer
Hi goon berry, thank you for your feedback. We are excited to announce that an improved SpeedPay experience is now live in the updated app! In this update you can sign in to view your account and high-level billing information using your existing online credentials. You will also be able to view active and completed payments since your most recent bill was issued. Note, with this first iteration you will have to enter your credentials again once you get to SpeedPay, but we hope that the other benefits of information pre-populating and access to your saved methods will offset this inconvenience in the short-term! Please continue to leave your feedback as we continuously improve the app. Thank you!
