Worst hotel ever
Filthy. Public Trash cans overflowing with garbage. Open, half drunk water bottles in the fridge. Only 1 elevator works, took me 20 minutes to get the 1 remaining elevator just to get to my room after check in. Then took me 30 minutes to get downstairs in the am for breakfast plus another 30 to get back to my room. The Stairs were exterior to the building and can only use them to go down. Rude staff (but to be fair they are pitifully understaffed). This will be my last stay at a Hilton hotel as I have watched their quality deteriorate over the past two years NATIONWIDE, and even internationally. PS, this is coming from a former Hilton Diamond, current Gold member. When I travel for work or pleasure in the future it will be with a competing brand to Hilton. I won’t even use my points for free stays as life is too short to stay at such poor properties.
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Self check in crashes.
I was trying to self
Hilton Rockwall
My stay at the Hilton was not as good as expected my bed was very uncomfortable they brought me up a blanket that had a burned hole in it I was so tired from my classes I didn’t return it it should have been thrown out not reused I have a picture of it on my last day checkout was not until noon I went to class that morning came back to my hours before checkout I entered my room the worker saw me ran up and said no you can’t go in I cleaned it I told her I needed to relax until the luncheon started and use the restroom she told I would have to use it downstairs I was frustrated st that point because I hadn’t checked out I went to the front desk and asked why I couldn’t enter my room since checkout wasn’t til noon he stated the woman should hadn’t told me that and I could if I still had my keys and if I didn’t he would re key the room I told I had them at that point I just waited down stairs for out lunch to start
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Poor customer service.
Almost every hotel I have used recently has been difficult to get the stay or points recorded on my account. The customer service from Hilton Honours is no better. They did not even reply to my last request. I used to be a Hilton fan, but I am very unimpressed with them this year.
What’s going on with the app??
Your app was great and I never had a problem using it for bookings, changes to bookings, check-in etc. I just went to adjust two upcoming bookings and was not able to open the app unless I updated to the latest version. Now it closes after about one second every time I try to open it. The two stars are because you had a great app; the missing three are because now you don’t. Guys if it ain’t broke, don’t fix it.
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Response from developer
Hi there. We're sorry you were having trouble with our app. Can you please email us at iossupport@Hilton.com with the text of your review, device type, iOS version, and Honors ID so we can look into this. We apologize for the inconvenience. Thank you
Hilton Honors
I have been using the app for quite some time now and am pleased, because I’m able to easily book accommodations every time. The only issue I’ve had with the app is my most recent stay at a Homewood Suites by Hilton Metairie New Orleans, LA. I was expecting to receive my waters and a snack, however the young lady at the front desk informed me that it was a glitch on the app and they only give you the water. Not a major hiccup, but after all of these years, I am spoiled by Hilton sticking to their word and documentation, especially when I have a few other memberships with their competitors and sometimes toggle back and forth between Hilton and Hyatt. My membership with Bonvoy Marriott does not compare to my membership with Hilton though because Hilton has remarkable customer service for their Honors members!
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Une application multilingue SVP!!!
Cette application n’est disponible qu’en anglais.
Grand standard Service
They delivered exceptional experiences to every time we stayed at the Hilton. To every guests, and they always filled our day with Satisfaction. Thank you Hilton Brisbane for making our stay feel at Home every time. Definitely, will choose to come back and my Partner was very Happy with your Complimentary every special occasions that we had and the service at the Vintaged Bar & Grill + the Executive Lounge staff. Job well done! Looking forward seeing you again soon Hilton Brisbane family.
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Silver member who has just given up on Hilton
They failed to refund me telling me a check was sent to me twice after they had double charged me when I stayed with them instead they opted to saying it was my Giving me points or gift cards although I specifically said I didn’t want this, never again going to use them or this app
Serious issues with booking and clarification
I have been experiencing serious issues ver the past three weeks making reservations on the app and website
There has been at least three stays I ended up staying elsewhere due to ongoing site issues costing me a lot of time contacting hotels going through booking processes etc .
I also have been provided w lot of in consistent information regarding my health status however I have been ensured this is resolved and after two stays I have already completed my target enrolment for remaining Hilton honours gold .
I’d really appreciate someone to look into the booking site as it has posed some serious issues and I’ve in turn had to book other hotels after trying endlessly online .
There has been at least three stays I ended up staying elsewhere due to ongoing site issues costing me a lot of time contacting hotels going through booking processes etc .
I also have been provided w lot of in consistent information regarding my health status however I have been ensured this is resolved and after two stays I have already completed my target enrolment for remaining Hilton honours gold .
I’d really appreciate someone to look into the booking site as it has posed some serious issues and I’ve in turn had to book other hotels after trying endlessly online .
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