User friendly
Easy to use and very efficient.
I wanted to stay longer
For the first time I found using the app hard. I wanted to stay an extra night and it appeared to be you had to cancel the reservation and make another at the current rates or make a separate additional reservation for another night. I did the latter.
Extension of stay should be available in the app.
Extension of stay should be available in the app.
Show less
Makes life easier while working on the road !
This app along with any smart phone will make your life easier ! After putting in my info and card numbers, it's saved securely into the system . So I don't have to do it each time I book a room ! After making your reservation, all you will need is your ID & card when checking into front desk . A quick scan of both and your off to your room with in minutes! If your like me & work out of town a lot , I suggest you join their honor system . You get points for each night you spend and they add up QUICK ! With in my 4th stay I was a Diamond member. As a Diamond member the extras never end ! I get a free bottle of water , sometimes even a small snack each time I check in . There is even special parking privileges that come along with being a diamond member. While the Company I work for pays for the room , I save the points for when I take the family on vacation! This last time I stayed 1 weekend Friday night - Monday morning for free ! All it cost was a few honor points ..
You can't go wrong with this app , bottom line !!
Sincerely,
Kody Landry
You can't go wrong with this app , bottom line !!
Sincerely,
Kody Landry
Show less
Recent adverse changes
Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely.
I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience.
— Diamond guy who is becoming afraid to use the app at all
I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience.
— Diamond guy who is becoming afraid to use the app at all
Show less
Response from developer
We are so sorry for any inconvenience this may have caused. We are working through the challenges with Digital Key to make sure it works every time. Please email your Hilton Honors ID, issue, and iPhone model to hilton.comments@hilton.com, and we will be happy to look into it.
Makes Business Travel a Breeze
I love the app because I always know exactly where I’ll be staying. It makes travel planning and logistics easier, check in easier, room selection easier, everything. Super awesome app.
My only wish is that if I request a digital key, there should be some sort of record of which room I selected (even while the room is being prepared). There have been several times where the key glitches, the room isn’t ready, whatever... but the front desk always asks me “what room did you select?” and I’m not sure because without the key it’s not available for me to reference. I can say “probably top floor away from the elevators” but it’s not enough for the room to be identified and I end up in a different room or without the digital key for the remainder of the stay.
My only wish is that if I request a digital key, there should be some sort of record of which room I selected (even while the room is being prepared). There have been several times where the key glitches, the room isn’t ready, whatever... but the front desk always asks me “what room did you select?” and I’m not sure because without the key it’s not available for me to reference. I can say “probably top floor away from the elevators” but it’s not enough for the room to be identified and I end up in a different room or without the digital key for the remainder of the stay.
Show less
Great app and nearly perfect
I love booking on the Hilton honours app. It’s so easy to find what you’re looking for and book. What would be nice is if there was a way to use it to discretely contact the hotel during your stay to book room service for a certain time whilst you’re out and about or order a bottle of bubbly for your return. The options to add requests disappear from the app once you have checked in.
Show less
App feedback
I would have given the app a 5 if not for recent issues. There are two specific issues with the app that do not allow me to mark it higher. 1) the checkout feature on the app is great but getting the receipt up to 48 hours later is not great. Since hotels no longer out the bill under the door, I cannot verify the accuracy of the bill. If I check out with the hotel, I can get a receipt within a couple of hours and verify the accuracy on the spot. As a business traveler, not being able to process my expense report for multiple days is frustrating. 2) when using the online check-in feature, travelers indicate when they are arriving. Last week I received a call from the hotel around 645pm inquiring whether I would be arriving. I had indicated on the app I would be arriving at 10pm. I had to return a call for fear of losing my room. If I have done e check in I am not sure why they were calling. Also based on my time. When I arrived at the hotel I asked if I had indicated the wrong time. The person indicated they don’t see that information. What is this information being used for if the hotel does not have access.
Show less
George & Tina
These guys are just the BEST!
Went there for our anniversary and they gave us a free upgrade and really made us feel incredibly special!
Thank so much Double Tree Hilton Wellington!
G&T
Went there for our anniversary and they gave us a free upgrade and really made us feel incredibly special!
Thank so much Double Tree Hilton Wellington!
G&T
Offers interface poor
Why do you have to leave the app and re-enter your details into a webpage to take advantage of an offer? After you login to the website (after faffing to find your details) it then takes you back to the app - this seems entirely unnecessary and a pain in the backside when you're trying to book a room quickly for work. Please fix!
Show less
Booking
Booking failed so had to ring
