Nieves LisaMarie
My daughter had a wonderful stay @ the DoubleTree Hilton on Lexington Ave in NYC. It was her birthday weekend. I’ve stayed at many Hiltons, and Doubletree facilities throughout the states. I am also a Hilton Honors customer. Though there were a few situations that occurred during check in, the front desk manager who goes by the name Heaven, handle the situations professionally, and accordingly. Heaven was very attentive, and assured me that all that is, and expected of the Hilton would be granted for my daughters weekend. I definitely recommend staying at the Lexington Doubletree. They treat you with respect , and honor you as a valued customer. It was a pleasure speaking to Heaven, and reassuring that she took her title very serious, and promptly handled all situations accordingly. I was very satisfied, knowing my daughters stay was exactly as expected, and that she was in good hands at the Lexington Doubletree.
I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels.
I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels.
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Access to facilities bookings
It would be awesome to be able to access the facilities in each hotel to book from app. Other wise great :)
Should be easier to connect reservation to Hhonors account
A reservation for a work trip didn’t include my Hilton Honors account. I can easily find the reservation in the app and easily add it to my wallet, but why do I have to search for it (manually enter 10 digits & my surname) every time? I expected after finding the reservation, it would be in my stays (linked to my account) for easy retrieval going forward. Nope. I have to search manually for it again. Well, at least I could jump to it from the reservation in my wallet. Nope. Just opens the app, not the reservation. Well, at least I could copy the reservation number from the wallet to avoid re-entering a 10-digit number manually. Nope. The reservation number isn’t easily copied from the wallet. Googling for an answer suggests I need to call to have my Hilton Honors account added to the reservation. Seriously? Hilton, you’ve got what appears to be a great app... but it didn’t make a good first impression for what I suspect is a very typical workflow.
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Difficult phone call
I am a silver member and I called Hilton to reserve a hotel in Nottingham. Firstly the lady got my Hilton number wrong and wasn’t able to find me despite the fact the i repeated the correct number 3 times. Then she asked me if I am sure I am a Hilton member. When I finally got through to my account, i had to spell out the city I wanted to book a hotel in and she just couldn’t understand what I wanted to do! She then quoted the price in dollars when the booking was meant to be in the UK in GBP. I spent 10 minutes on the phone and found it painful. I chose to just use to the app as I found the customer service training on this occasion was pretty stressful. Unhappy with the service.
Regards,
Aarthee
Regards,
Aarthee
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Best rates, features not available on other sites
We’ve done numerous trips in the USA and the Hilton group never disappoints. The app is easy to use, delivers lower rates than other sites that boast to do the same. The ability to check-in, select your room and get a digital key is groundbreaking.
High Rates through the App
When trying to book through the app for more than one night I believe that it shows the highest price night for all the nights.
Eg. When booking two nights on just one booking it try’s to charge £224 for both. However when I make two bookings I booked the first night at £200pn , I then booked a second night at £224 on separate bookings.
Eg. When booking two nights on just one booking it try’s to charge £224 for both. However when I make two bookings I booked the first night at £200pn , I then booked a second night at £224 on separate bookings.
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The Hilton Huntington is my favorite spot
I get excited just every time that I am able to stay at this Hilton location. They are always gracious accommodating and go way above and beyond all of my expectations. I have been meaning to give what is way overdue in my case of not of written the excellence in amenities. The constant minor details that the front service and the GM is a real pleasure to deal with. Very good in correcting any inconvenience or delay. I even love the engineering and house keeping staff. For every Penney spent of your hard earn money at this particular Hilton Hotel you won’t have any regrets. I am CEO of my own corporation and I honestly have a drama free time with my family as well as we business when I come to Huntington Long Island. Must try it! Thank you on behalf of my family and I.
Sincerely,
Darlene Sarquis Honors Membe
Sincerely,
Darlene Sarquis Honors Membe
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Digital KEY Challenges
Last week, at the Washington Hilton, The signal on my iPhone was so weak that it was almost impossible to activate the digital key.
Today,I checked in to the Embassy suites in Atlanta Georgia, and it did not give me a choice of rooms. They flashed a message that said only one Was available, so they did not give me a choice. The problem was that the message flash about 1 1/2 seconds before disappearing. I couldn’t read the whole message in that timeframe. I finally figured out that I could go backwards and forwards and it would reflash. After about three times I was finally able to read the rest of the message. Why make a message like that disappear anyway?
Having said all of that, as I’m getting used to the digital key function, I’m starting to like it. It is definitely superior to the Marriott option which just allows you to get your key a little bit easier at the front desk. At Marriott it’s not even worth the effort to be honest. But this really works.
You can stay at the hotel, check in check out get your room and leave without ever having to go to the front desk. They automatically emailed the receipt to you, which means you don’t have to get into any line at all. I think that is really cool.
Today,I checked in to the Embassy suites in Atlanta Georgia, and it did not give me a choice of rooms. They flashed a message that said only one Was available, so they did not give me a choice. The problem was that the message flash about 1 1/2 seconds before disappearing. I couldn’t read the whole message in that timeframe. I finally figured out that I could go backwards and forwards and it would reflash. After about three times I was finally able to read the rest of the message. Why make a message like that disappear anyway?
Having said all of that, as I’m getting used to the digital key function, I’m starting to like it. It is definitely superior to the Marriott option which just allows you to get your key a little bit easier at the front desk. At Marriott it’s not even worth the effort to be honest. But this really works.
You can stay at the hotel, check in check out get your room and leave without ever having to go to the front desk. They automatically emailed the receipt to you, which means you don’t have to get into any line at all. I think that is really cool.
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Won’t stay logged in, Automatic Updates defect
The App is great, except for two (2) annoying defects. When they are fixed I’ll rate the App 5 stars.
The App often logs me out. It seems to do this at the most inopportune time, especially when I am approaching my hotel room door and preparing to use Digital Key. Instead of being able to press the green button to let me in to my room I have to log into the App while standing outside my door, and then access to Digital Key. I realize I could use the plastic key in my pocket, but the whole point is the Digital Key is supposed to be convenient
When I use the App to add a Hilton Honors membership card to the Apple wallet it displays my current Hilton Honors points balance. I have the option for Automatic Updates turned out. Yet when my balance changes (for example increasing after a stay), the balance on the front of the card at the top does not change. This is different behavior than one would expect when you have automatic updates turned on. For example with a Starbucks card or a Dunkin’ Donuts card the balance changes if I make a purchase or add money to my card. Why doesn’t your card work in the same manner?
Also, why not make the membership number in the Apple Wallet larger, so when I show it to the front desk at checkin they can read it without holding the phone up to their face.
The App often logs me out. It seems to do this at the most inopportune time, especially when I am approaching my hotel room door and preparing to use Digital Key. Instead of being able to press the green button to let me in to my room I have to log into the App while standing outside my door, and then access to Digital Key. I realize I could use the plastic key in my pocket, but the whole point is the Digital Key is supposed to be convenient
When I use the App to add a Hilton Honors membership card to the Apple wallet it displays my current Hilton Honors points balance. I have the option for Automatic Updates turned out. Yet when my balance changes (for example increasing after a stay), the balance on the front of the card at the top does not change. This is different behavior than one would expect when you have automatic updates turned on. For example with a Starbucks card or a Dunkin’ Donuts card the balance changes if I make a purchase or add money to my card. Why doesn’t your card work in the same manner?
Also, why not make the membership number in the Apple Wallet larger, so when I show it to the front desk at checkin they can read it without holding the phone up to their face.
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Awesome app!!
Does everything I need it to do!
