Terrible upgrade
I’ve used this app around 25 times to check in this year. Since upgrading I’ve stayed twice in a Hilton - I’m unable to check in as the app does not having this function available anymore.
Tried deleting and reinstalling, but it just had arrival requests instead of allowing me to check in. Completely pointless for me if I can’t use that function.
Tried deleting and reinstalling, but it just had arrival requests instead of allowing me to check in. Completely pointless for me if I can’t use that function.
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For stays, is great but some orders not honored
I've used twice recently, and the app works great for checkin and selection of a room, but the maps usefulness differs between hotels, but I did find that prearranged arrival orders weren't received by one hotel. Given the app did issue me a receipt and info correctly, would appear to be a problem outside of the app itself. It's certainly improved over the years from a marketing app to something increasingly useful
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It's getting better with age
Used the Hilton App for over 5 years and I must say the latest additions are great ! Well Done and keep it up, few years back it was very difficult to use and always would crash !
Easy to navigate... 😊
It was easy to use and it provided me with a selection of rooms and various rates from which to select.
There was a weekend rate that offered breakfast plus double points that was less than the standard bed and breakfast rate.
It appears to be worth checking what each rate includes and the cancellation policy.
In this case it was not only a good price but it was also a flexible, cancellable rate.
There was a weekend rate that offered breakfast plus double points that was less than the standard bed and breakfast rate.
It appears to be worth checking what each rate includes and the cancellation policy.
In this case it was not only a good price but it was also a flexible, cancellable rate.
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If I can't sign in, how can I use the app?
I, like many others here, can't sign in to the app, no matter how many times I delete and reinstall the app. You can't do anything without logging in, so it is completely useless. I can't think of a bigger app fail than not allowing users to log in and actually use the app.
I talked with app support yesterday and they assured me they know what the problem is (sounds familiar from reading responses to other negative reviews?) and to wait a few hours to try to log in again. I waited a full day, uninstalled and reinstalled the app, and I still can't log in. How many times am I supposed to keep trying to login in frustration? How many more negative reviews will it take before the login problem is really fixed?
Note to tech support: Don't keep claiming you know what the problem is and it is fixed or will be fixed soon. I'd rather hear that the login problem is being worked on and you'll notify all account holders when the app is ready to actually use.
I talked with app support yesterday and they assured me they know what the problem is (sounds familiar from reading responses to other negative reviews?) and to wait a few hours to try to log in again. I waited a full day, uninstalled and reinstalled the app, and I still can't log in. How many times am I supposed to keep trying to login in frustration? How many more negative reviews will it take before the login problem is really fixed?
Note to tech support: Don't keep claiming you know what the problem is and it is fixed or will be fixed soon. I'd rather hear that the login problem is being worked on and you'll notify all account holders when the app is ready to actually use.
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Disappoints more than wows!
I'm not sure why companies that have poor products ask for reviews. This app is woeful or just about adequate. 1. Prisoner rates. They give you the "Honors" price but not their best price. They fail to compete because you have an "honors" number. I have better luck not using my honors # then start booking the room. 2. Room select gives no orientation to roads, restaurants, pools, parking lots. Trying to find a quiet room, fuhgetaboutit. 3. Finding hotels "nearby" has some weird logic. Instead of distance, it must have most expensive, then company properties then franchise properties then distance. This app supports the Hilton bottom line before any regard to the customer.. There's your review. You asked for it, you got it. Updated October 2017. Now the digital key epic fail. Get to the door, have to open app, then select digital key, then press button when commanded, then wait 10-15 seconds for various computers to talk and THEN get an error that the front desk has altered the digital key and it doesn’t work! Hilton really doesn’t like you!
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One of the best apps regardless of category
The Hilton app is one of the most well designed apps for travel or anything else that I use on my iPad or iPhone. Making a right hotel reservation is so easy. You can easily look at hotel amenities, requested digital key, check your own account information, or a number of other actions that you will need when you were scheduling your hotel stays. Possibly the only minor problem I have with the app is once you make a reservation it seems a little difficult to look at what's your hotel reservation cost is going to be by night because sometimes the rates change on you night by night and you don't know it. This is not a problem unless you are going on government travel orders and the cost fluctuates significantly.
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Slick and Easy Use
All the info you need with a great interface !
Hilton App
App is so easy to use and great getting notifications on where to eat and times of happy hour...😀
Very happy, it's helpful
Well done with this app, loads of available information at your fingertips. Give this hotel app a big thumbs up.
