Great place to stay in the city
Always good to stay at the Parmelia Hilton in Perth , friendly staff who always go out of their way to make our stay comfortable and stress free .
Great staff from the check in counter and concierge right through to the waiters and waitresses who always seem to remember us and the little things what we like .
Staying here is a pleasure.
Great staff from the check in counter and concierge right through to the waiters and waitresses who always seem to remember us and the little things what we like .
Staying here is a pleasure.
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Violation of their own privacy policy, and developer guidelines
Hilton continues to send push notifications for AMEX card offers, even when all notifications are turned off. Even when you only have stay alerts and stay reminders turned on these pop-ups continue. I spent 46 minutes on the phone tonight trying to get somebody to help and trying to get somebody to open a ticket with their tech area to have the developers work on this issue and was unsuccessful. Hilton has joined a long list of apps that I’m no longer going to use and will likely stop doing business with them.
Their sending notifications violates their privacy policy as it states and I quote:
“ You may control whether our mobile apps send you push notifications by changing your notification settings on your mobile device. If we engage in sending you in-app messages, we will allow control for those in our apps' settings.”
It also violates Apple policies as under the development guidelines for sending marketing notifications, it states “Don’t use notifications to send marketing or promotional content unless people explicitly agree to receive such information. “ and “Make sure people can manage their notification settings within your app. In addition to requesting permission to send informational or marketing notifications, you must also provide an in-app settings screen that lets people change their choice. For guidance, see Setting”
Their sending notifications violates their privacy policy as it states and I quote:
“ You may control whether our mobile apps send you push notifications by changing your notification settings on your mobile device. If we engage in sending you in-app messages, we will allow control for those in our apps' settings.”
It also violates Apple policies as under the development guidelines for sending marketing notifications, it states “Don’t use notifications to send marketing or promotional content unless people explicitly agree to receive such information. “ and “Make sure people can manage their notification settings within your app. In addition to requesting permission to send informational or marketing notifications, you must also provide an in-app settings screen that lets people change their choice. For guidance, see Setting”
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The most confusing app for a major hotel brand
Feedback from a Diamond customer: no less than 11 different nondescript rate options (some which appear identical to others) when I go to book rooms. Extremely confusing. Just make things simple. I also find it disconcerting that you have the option to choose the "honors discount" or the regular rate as a member. Why is the regular rate even an option? So hotels can make more money from people who don't know what they're doing? Also the digital key. Want to use the digital key? Tap the button and agree to the digital key terms... did you? Yes? OK.... great! You've completed the contactless check-in process. Now visit the front desk anyway, because there are "some details" we need to confirm about your stay. The status system is also overcomplicated, like an airline. Rather than separating ‘stays’ and ‘points’ (which are acquired based on a complex web of rate options, or sometimes given as a bonus), can we not just combine things into a single concrete idea? I suspect most Diamond customers just trip and fall into the status by spending excessive amounts of money or taking month-long trips to Hilton hotels, as I did. There is no reasonable gradual path to it: you’re either going to splurge on a single extended trip, or travel so regularly to Hilton hotels (e.g. for work) that the status comes by default. If it’s the former, you’ll likely lose the status just as unceremoniously as you gained it.
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Easy to use
App is easy to use and navigate and look up dates and options
Fantastic Airport Hotel
We stayed at the Hilton in a day room on our way back from a holiday and I have to say it was a fantastic hotel.
We were supposed to only have the room from 0900 until 1700 but arrived in on an early flight and they let us check in at 0720 , the room was lovely and modern the beds were really comfortable, everything that would expect from a high end Hotel but for a fraction of the price.
We loved it so much we have just chosen to fly out of Birmingham instead of Gatwick as it is all just so much of a more pleasant experience without costing a fortune , love it
We were supposed to only have the room from 0900 until 1700 but arrived in on an early flight and they let us check in at 0720 , the room was lovely and modern the beds were really comfortable, everything that would expect from a high end Hotel but for a fraction of the price.
We loved it so much we have just chosen to fly out of Birmingham instead of Gatwick as it is all just so much of a more pleasant experience without costing a fortune , love it
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HH refuses to credit nights stay to Honors account
I arrived after 2am at Leiden Garden Inn Hotel owing to delayed travel from UK on Eurostar and onward travel to Leiden Centraal and subsequent walk to the Hotel. The staff checked me in with the usual warm welcome and a couple of Sparkling Waters (I stay here a lot and am a Diamond Member). I noticed on check-out I had been charged for a 'no show' for the first night. The desk staff promised to correct the issue and speak directly to HH to get the billing corrected. To cut a long story short, nothing happened, HH credited me 2 nights instead of 3. HH and the Hotel flatly refused to talk to each-other and resolutely refuse to credit 3 nights despite me staying and paying for 3 nights. Lazy complacent management on both HH and Hotel sides - apparently this global business is controlled by computer algorithms not people anymore. If they don't care about Diamond Members, god knows how they deal with their other customers. Very Sad. I've wasted hours on phone and emails and been made to feel that this is somehow my fault. I'll be staying at other hotel chains from now on.
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BEST STAY EVERRRRR !!!
When I say, I love everything about Homewood I love the staff I love the housekeeper is the laundry people everybody here at this hotel is super super amazing. They deserve the best from the customers they work hard they care about their work. They care about their customers and how they can help in rough times or hardships This hotel comes with a complete breakfast that is so amazingly good from pork to turkey to potatoes to grits. When I say the breakfast here is amazing you will not be disappointed. The GM is the best ever her staff up under her is amazingly sweet. The rooms are excellent very spacious pet friendly. The beds are so super comfortable I throw my pillow to the side sometimes 😂😂 if you looking for a hotel to stay in lay your head and sleep comfortably with no issues make Homewood suites by Hilton in Mcdonough your choice to stay they are so super amazing to me, My Husband and my fur babies so I say, if you’re just passing by need a couple hours of sleep, you need a day a week a month a couple hours you have to make Homewood your go to place I promise you you will not be disappointed. I love it here.❤️🥰
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4pm checkin is total BS
Since when do hotels have a 4pm checkin time? 2/3rds of the day have already expired. 2pm has been the industry standard for decades. Disgusting service. Pay more staff and clean rooms more quickly
Langue des communications
J’aimerais bien que l’appli soit en français
Wrong search result resulting in a wrong reservation
I searched a Hilton at the Krakow airport and the app showed me a hotel. The name is the same so I assumed it’s the hotel I asked for in a search window.
I just found out it wasn’t and I booked a hotel in a very inconvenient location that I’ll have to drag my extremely tired child to, after already a hell of the day and a very delayed evening flight. Yes, I should have double checked but I should have gotten the option I asked for, and assumed I had. I feel cheated, manipulated and frustrated and definitely will NEVER use this app again. My mistake was to trust the app. I know it’s wrong but I also asked the airport hotel for a switch of the reservation between the Hilton Garden Inns in the same city and of course it turned out to be impossible.
Very very disappointed
I just found out it wasn’t and I booked a hotel in a very inconvenient location that I’ll have to drag my extremely tired child to, after already a hell of the day and a very delayed evening flight. Yes, I should have double checked but I should have gotten the option I asked for, and assumed I had. I feel cheated, manipulated and frustrated and definitely will NEVER use this app again. My mistake was to trust the app. I know it’s wrong but I also asked the airport hotel for a switch of the reservation between the Hilton Garden Inns in the same city and of course it turned out to be impossible.
Very very disappointed
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