Better promotion
For military families that are have to travel due medical procedures, emergency or for mental health who are stationed in another state would greatly appreciate if the promotion would be extended to us and better than what we are currently receiving.
I absolutely love the hotel, but as a military spouse for active duty who is currently deployed and I have a son that has been admitted into a behavior health/RTC facility nearby plus we live over six hours away, it is very stressful with not only trying to find a place to stay and trying fund to be able to accommodate the required family visit. It is very difficult working with TRICARE and I have definitely pushed this up the ladder due to the stress that we have endured but with that being stated, why is there a huge promotion for active duty travel or for active duty orders but not for spouses. Working in customer service and sales I truly believe that this would be a great opportunity to expand on what can be done to assist those families that are in need and serving our country because it’s not just a member who is serving it is the family as well and it is a heavy button on everyone.
I truly do pray that you all take this into consideration and evaluation
I absolutely love the hotel, but as a military spouse for active duty who is currently deployed and I have a son that has been admitted into a behavior health/RTC facility nearby plus we live over six hours away, it is very stressful with not only trying to find a place to stay and trying fund to be able to accommodate the required family visit. It is very difficult working with TRICARE and I have definitely pushed this up the ladder due to the stress that we have endured but with that being stated, why is there a huge promotion for active duty travel or for active duty orders but not for spouses. Working in customer service and sales I truly believe that this would be a great opportunity to expand on what can be done to assist those families that are in need and serving our country because it’s not just a member who is serving it is the family as well and it is a heavy button on everyone.
I truly do pray that you all take this into consideration and evaluation
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Update lost signin into
And an attempt to reset my password, as who the heck keeps their Hilton password handy, continuously throws a ‘that was unexpected error’ so essentially the update has locked me out of my account. Guess I’ll be staying in a Marriott this trip.
Seamless
App makes the whole experience so seamless for using elevator and entering room. It’s easy to use and has other hotel info that is very useful. Only enhancement could be to be able to view your to date spend for the stay.
The App is great….a pity the inns along the way aren’t.
The app is quick and easy to use but as a Diamond Member I am seeing few benefits….no upgrades just a carpark and free water. No worries I’ll save all those points for a decent reward. Hotel standard is consistent but you need to know the difference between the in house brands… they are not equal. I’m a great fan of loyalty schemes.
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Unable to book within desired timeframe
Price change too quickly within a day.
Losing business
Hilton properties always used to be my go to option, and consequently I’ve been a diamond member for decades, but more and more I find myself using other brands. Why? Because their apps make my life easy, and this one doesn’t! Marriott’s app allows me to enter a specific business - a car dealership for instance - and it will automatically populate hotels around that business, in seconds. Try it with this app. Half the time it’s not even in the right country. So I’m left having to locate the specific address and then manually enter that in the search engine. On the rare occasion that this app finds the right locale, I still have to double check because that “2.0 miles” isn’t always from the business that I entered, it’ll be from the city center. The hotel will be 15 miles away, or maybe this is the very rare occasion when it is actually 2.0 miles away. I still have to check the map to find out. Long story short: book hotel with Marriott exactly where you need it in seconds: book hotel with Hilton where you need it in minutes after finding business address and opening apple maps and entering address to make sure…etc., etc..
Fix this. If other brands can do it surely Hilton can.
Fix this. If other brands can do it surely Hilton can.
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Task force Operations Manager
Property was great. Victoria from F&B was excellent, my worst experience was at the front desk checking was not good, as a diamond I figure my upgrade would be on an upper level , I was told at the frontdesk that my points were redeem for standard and that was the best that they can do on a sold out night. What was the worst when I review my bill and I was charge something at the candy store I explain to the girl at the desk and she assume when I mentioned that I go to the store to eat out which was off the property she told me that was the charge.I try explaining that no one from my party went and charge anything to the room so she looked at me like she was doubting me yes I start to get irritated and my tone got louder but she didn’t have the right to scream at the guest. Parking was charge for two nights instead of one night because I returned my vehicle once again no apologies from her just telling her colleagues that I said that I let the front desk. I informed that I work for hotel and then she that why I am like that If I work At a hotel. So I hope that customers services training is needed both for the manager and the team. I was not looking for compensation just wanted a apology for the inconvenience and especially if I was communicating with the front desk regarding my parking update. They need to acknowledge the guest issue? Empathize and resolved an issue not screaming been disrespectful.
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No keyboard available to enter credit card number
There is no keyboard available to enter credit card number in the app. You have to go to the browser to enter the number then go back to the app to select the credit card. SO FRUSTRATING!
Great App
Don’t normally write reviews. When an app works well you don’t even think about how good it is, as the experience is so seamless.
Great app 10/10, app developers deserve a raise + bonus.
I
Great app 10/10, app developers deserve a raise + bonus.
I
No support on currency conversion
It’s a shame there is no support on currency conversion
