Transfers
It’s a huge pain to try and transfer money to people or another bank without having to wait several days for it to clear. And they place a hold on everything. I was on the phone with the bank and they helped me through the transfer and hung up and as soon as they did I had a notice flash up saying they had a hold on my account and to call back in. I spent over two hours dealing with this just to have the transfer show up twice on my account. I have two charges of $35 for insufficient funds that they won’t take away. It’s annoying and stressful. Now instead of having what I need I have less than half because of this. It’s ridiculous.
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Terrific Application
I check my balance frequently and easily. I can even deposit a check into my account from home using my IPhone . When I receive a check, I don‘t even have to go to the bank. I can deposit from home . This app is the best!
Great app for my buck
Helps me check on how much I have and the fraud team checks up on me for any unknown purchases which helps me stay on top of things that aren’t right. Just don’t like one thing that it takes a few days or more to take your money out when you make more purchases.
Excellent
The IBC app makes banking way easier with its user interface and the services it provides. Securely handles your account information and gives you access to all your financing needs. The features makes everything easier and as made my life easier by giving me access to all my banking needs straight from the convenience of this app.
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Simple
This app is simple. Easy to use and I can find everything I need. My favorite feature is that I can deposit checks through the app saving me a lot of time. For some reason I can’t access my account from the website, so having the app is really useful.
Venval76
It would be amazing if you would offer 24 hour customer service like other bank still I have literally run into situations where I’m stranded in the middle of the night and my bank card gets locked or for some reason or red flags I don’t know what you call it? But other than that it’s a wonderful bank just hope one day you’ll change to 24 hour customer service when needed and if needed?
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Money not deducting from “Available balance”
I’ve noticed that i check my balance and it tells me a certain amount but if i make a purchase and pay with my card it won’t deduct the money i spent. I check my transactions and several don’t appear until days later (which then the money deducts) so i spend money thinking that’s my actual balance (what it shows me) when in reality that’s the not amount i actually have. Can someone explain to me or help with this issue? Also I don’t like how IBC takes 2 days to deposit a check into my account.
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Outdated
Good bank but the app needs major updating, no push notifications, no travel set up, it’s extremely basic , you don’t even have access to your routing number or account number whenever I need it I gotta go look for my checks that I don’t use .. leaves you wanting so much more tbh
Update, I’m constantly confused because even though I don’t do much purchases my transactions get all messed up like one day I’ll get a deposit then I’ll see it added then a few hours later by total goes down or it stays up but then the deposit disappears. Or it’s there but for some reason it doesn’t show on my total. It makes me concern that I’m loosing money and I can’t even tell!!!!! I use this card mostly for savings so I don’t really touch it but I swear it concerns me
Update, I’m constantly confused because even though I don’t do much purchases my transactions get all messed up like one day I’ll get a deposit then I’ll see it added then a few hours later by total goes down or it stays up but then the deposit disappears. Or it’s there but for some reason it doesn’t show on my total. It makes me concern that I’m loosing money and I can’t even tell!!!!! I use this card mostly for savings so I don’t really touch it but I swear it concerns me
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App Rating
This app gets a big fat zero from me. I always have to reset my password. As this not my primary account and I do not use it but maybe once a month or so. Without fail I have to reset my password, due to,to many attempts to login. Which usually means I have to call customer in order to take my account of hold. But guess what they don't have extended hours. Which means I have to make special effort during during regular business hours to have my account unlocked. Big problem for me as I usually reconcile my accounts and pay bills.
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Mobile banking
100% improvement after upgrade on drive thru
