Not customer friendly
Since there was an update of this app, I was asked to sign in and because I couldn’t remember a password since I used a “recognize” feature. I was then asked to put my ID, which I did, then I was asked to answer a security question. The problem that arose came about when a “security” question was not shown, yet I was supposed to come up with an answer for a question not asked. I could go no further and wasn’t able to sign in to my account. That’s why I gave only one star
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Easy To Use and Refill Account
Not sure about the other reviews but I’ve never had any major issues with this app. I actually think it’s pretty user-friendly.
I’m able to add money when needed — or if I get too low (about $5-6) it will automatically add whatever amount I’ve set. Also, once I registered my vehicle and had to change my out of state plates, it was easy to deactivate my old plates associated with my toll tag and activate the new ones. No complaints so far after a year of use.
I’m able to add money when needed — or if I get too low (about $5-6) it will automatically add whatever amount I’ve set. Also, once I registered my vehicle and had to change my out of state plates, it was easy to deactivate my old plates associated with my toll tag and activate the new ones. No complaints so far after a year of use.
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Temporary vehicle bug
I used the app to set my tolltag to a temporary vehicle for a rental car I had for a few days. After the time period expired, my tag did not go back to my permanent vehicle like it should. Instead it was de-activated. Fortunately, I noticed before using any toll roads. It’s not possible to reactivate the tag in the app, so I had to call and have it reactivated and added back to my vehicle. The temporary vehicle functionality needs to be fixed.
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Went from 4 to zero stars for me
It’s better do business thru the full website because the app is a downgrade . Besides you have to log in every time where before it will do the face scan or pin, the app is hard to navigate it’s in Spanish for me and I can find a way to change the setting even tho I speak and read both languages. To the app developers make some changes as this is causing lots of inconvenience . With all that money we pay it should be a easy to navigate app.
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Incredibly and needlessly difficult
What a confounding app. Not intuitive or helpful at all. Doesn’t tell you password requirements till after you haven’t fulfilled them. The toll tag id number I need apparently is not on my toll tag or at least I haven’t been able to find a combination that is the correct toll tag id. I shouldn’t have to google information from your own website in order to create an account using your app.
What an astonishingly pathetic app.
What an astonishingly pathetic app.
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Nope. Terrible. Really.
Just does not work. Of course, the toll roads website is also virtually useless, so why am I surprised?
You’d think the folks running a service that operates on an entirely digitized and automated process (tolls) would have sufficient tech competence to build a functioning website and a basic payment app, but nope. At least the support people are friendly and responsive. You’re just better off starting with them instead of ripping your hair out with this app.
You’d think the folks running a service that operates on an entirely digitized and automated process (tolls) would have sufficient tech competence to build a functioning website and a basic payment app, but nope. At least the support people are friendly and responsive. You’re just better off starting with them instead of ripping your hair out with this app.
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What a MESS!
If there is a rating less than one star I’d have given this business the lowest rating ever😡🤬. IT IS A MESS! since I subscribed I sat up to auto fill every time the balance gets less than $5 but never worked, every time I go to the airport the tag does it open the gate, I called the customer service many times and they are like answer machines none of the them knows how the system works, how to solve customers problems, and very rude.
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DO NOT DOWNLOAD THIS APP
Both my fiancée and I received our tolltags about a week or so ago, and everything with them worked fine until we linked our accounts to this app.
When we set up our accounts in the app, inexplicably both of our tolltags had their status set to “RETURNED” and without even realizing we were paying double tolls for over a week because setting up through the app deactivated our tolltags.
Both of us called customer service, and there is nothing they can do to reactivate a returned tag despite the returns not being done on our own. Now they have to send us new tags (with obviously no compensation for being robbed on tolls for over a week), save yourself some money and a world of headache and do not download this app.
When we set up our accounts in the app, inexplicably both of our tolltags had their status set to “RETURNED” and without even realizing we were paying double tolls for over a week because setting up through the app deactivated our tolltags.
Both of us called customer service, and there is nothing they can do to reactivate a returned tag despite the returns not being done on our own. Now they have to send us new tags (with obviously no compensation for being robbed on tolls for over a week), save yourself some money and a world of headache and do not download this app.
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Just call and talk to a human
This App likes to let me know that everything in my life is a lie. I only thought I knew my email address, my phone number, the city I was born in, and my mother’s maiden name. But apparently it is all a lie. And has been every time I have tried to log into this app for over two years. I have deleted it and redownloaded it twice, months apart. But the same result each time. In the meantime, when you call them, things usually get done pretty well. Just call and talk to a human, because this app is artificial stupidity.
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Dangerous App
It messes with the numbers. When I opened the App, I saw that I have a negative balance. So being a good customer, I reloaded my account with $20. Now, I see my account with $40 fund. Now, I don’t even know if I really had negative balance or if I still have balance and that their app is just messed up. If it’s the latter, they skimmed me with another $20 which infuriates me!!! 😤😤😤 Balance is a BASIC FUNCTION to have a bug!!!
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