Replaced Tag invalid
I ordered a replacement tag and try to activate it and would not allow me with error “invalid tag” “car already exist” so inactivate current car in order to add it and made it worse now I can not add car, so called customer service and told me my car and new tag is deactivated, so I happens replacement tags go to the system automatically but the application does not tell you that your tag is already assigned, just call “invalid tag” or car already exist,
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Not even able to login
I have a bad experience using this app, infect not even able to login to the app. I tried resetting the password. New password set successfully via email link but still i can not login using new password. I called customer support they simply closed the call saying we cannot do anything and do not have access to your account only the process is to recover password is to reset which is not working lol :).
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Horrible app and in person service
Every time I call NTTA, I feel awful. The customer phone service is terrible, the app requires an account # that I never remember.
If your credit card expires, no problem! We’ll charge you manual zip cash bills, force you to call to pay, and charge you large fees for small tolls! Horrible. What else can you do if you live in North Texas? Don’t live in North Texas. If you do, be prepared to deal with nonsense when toll systems don’t work.
If your credit card expires, no problem! We’ll charge you manual zip cash bills, force you to call to pay, and charge you large fees for small tolls! Horrible. What else can you do if you live in North Texas? Don’t live in North Texas. If you do, be prepared to deal with nonsense when toll systems don’t work.
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Is anyone surprised it’s terrible?
The app is exactly as bad as you would expect, if you have any experience with the NTTA. It won’t work with your saved passwords in keychain or let you Sign in with Apple or use Face ID. Their website will just forget your account ever existed and ultimately force you to make a phone call or in person trip so they can extract more money and information from you. This app is a huge scam, that is solely designed to make you miserable, just like the entire company.
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Cannot access.
App is asking for account #, toll tag #, pin #, user name & password. Then it tells me my account has been locked & I need to create a new password. WHAT?!?! I’m old & I’m not computer savvy. In it’s current state, app is useless. Shouldn’t user id, password, & pin # suffice?
Can’t review my toll perks
Anyone else having issues not being able to view their toll perks?
Can’t do absolutely nothing in it
Man I have reset my password , try to log in through fingerprint etc. I don’t even know what’s the point of this app if I can’t add / removed car to account or pay my tolls or set up a bill payment. Not even check the status of my tag
It’s like they want you to make your payments late
This application is such a scam. It’s like they want you to make your payments late. I need to login change your password. What a freaking scam. I hate toll tags if there was negative stars, I would say -2. stars
Poor Functionality
Login by PIN only works part of the time. I’ve followed and entered all the payment details to load cash into my account and the system doesn’t recognize it. Lots to fix.
HIDES CHARGES
The purpose of me downloading the app was to understand how the tollway charges and track the balance, but the app doesn’t show all your transactions but accurately those invisible transactions affect your balance left, of course LOL.
On my end its always a mismatch for $10 dollars.
On my end its always a mismatch for $10 dollars.
