Won’t load the account page so there’s no point in having the app if I have to use google to sign in to their website
Developer Response
I'm sorry to hear that you're having trouble accessing the account page! We understand how frustrating that can be. If you're open to it, we would be happy to help troubleshoot the issue and find a solution for you. Please reach out to appsupport@bootbarn.com. Thanks for your feedback. - Ethan, Mobile App DeveloperEvery time I scroll to brows it takes me back up to the same things I already looked at whether I hold my finger on the screen or not. It also keeps kicking me out. I had to delete and just shop online
Developer Response
Hi Tia80, this is Ethan with the developer team. Sorry you're experiencing glitches in the app! I'd love to connect about the issue. We're always trying to improve the app and your feedback is incredibly valuable to us in that! Please reach out to appsupport@bootbarn.com and we'll see if we can fix the issue for you. Thanks!doesn’t let me log into my account and says my password is wrong but I changed it thinking it was wrong but it still isn’t working. it also doesn’t loud the account button. many glitches in this app.
Developer Response
Hi fjrowka, this is Ethan with the development team. I'm sorry you're experiencing issues with the app! If you'd like me to help troubleshoot the issue with you reach out at appsupport@bootbarn.com. I'd love to help! Thanks!Several buttons don’t work, difficult to navigate. Not the app you want when you just want to find a product in your locale store.
Developer Response
Thank you for your feedback. We appreciate your patience as we work to improve our app. We've recently added an in-store inventory toggle to help you find products at your local Boot Barn store more easily. We hope you find this feature helpful in your future shopping endeavors.Filters don't truly work when browsing for products. If I filter for men's I still get women's. And if i filter by brand for Ariat, I still see other brands mixed in.
Developer Response
Hi Asap blocky, this is Ethan with the development team. I know this is a frustrating issue! We've noticed it on our end too and are working on getting it fixed. I'll reach back out when it has been resolved so you can give us another try. In the meantime if you have any other feedback feel free to reach me at appsupport@bootbarn.com. Thanks!When I apply a filter, say tops with southwestern print, then click view more to see additional results, the filter is removed and I’m back to 3,000+ tops.
The app is slow and doesnt show you your orders when u buy online, alot of bugs, i love the app but i wish it would work faster and better.
Developer Response
Hi AracelyMedin, this is Ethan with the development team. Sorry I'm just getting back to you! I wanted to let you know that we've added the Order History feature to the app! You'll find it in the latest release. We've worked through several more bugs as well, and continue to work towards a faster and overall better app experience. I hope you'll give us another shot! If you have any other feedback please reach out to me at appsupport@bootbarn.com. Thank you!It’s showing a store in Tallahassee and won’t let me show a different store and I don’t even live in that area!!
Developer Response
Hi Hanna, this is Ethan with the development team. I know it's been a while, but I wanted to reach back out to see if you're still having this issue? I would love to get this resolved for you! Feel free to reach out to me at appsupport@bootbarn.com. Thanks for your feedback!Love that there is an app but wish I could see inventory levels at my local stores after I select an item like on the website with an available today option after I type in my zip-code, that way I know which store to go to get my item.
Developer Response
Hi JerJes85. Thank you for the valuable feedback. You can now check real-time inventory levels at your local stores and easily shop for your desired items with the option to pick up in-store and get your order same day. Please update the app to use this feature. We appreciate your support and hope you enjoy this enhanced shopping experience.i’m so happy boot barn finally has an app, i’ve been waiting for this! but i would love if y’all would add a wishlist feature, that would make the app perfect!
Developer Response
Hi Dacey, glad to hear you are enjoying the app! Wish lists are there in new update. Please update your Boot Barn app and enjoy the wishlist feature. We would love to get your feedbacks about the app in future.
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