Your First Financial User Reviews

Your First Financial

First Financial Bank, NA

Finance

Reviews Summary

Positive highlights

🔍

This app hasCustomizable dashboard

📊

This app hasDetailed transaction history

🔒

This app hasRobust security options (password, 2FA, biometrics)

🎨

This app hasVisually appealing interface

⚡️

This app hasFast and responsive

🧭

This app hasEasy to manage money and pay bills

🤝

This app hasExcellent customer service

💻

This app hasSeamless online and mobile banking experience

Negative highlights

🕰️

This app hasDelayed deposit availability

🔒

This app hasForced passcode requirement breaks password managers

🐞

This app hasFrequent app crashes and glitches

🔍

This app hasLack of visibility on account balances

🔖

This app hasDisappearing transaction tags

🔀

This app hasConfusing layout changes and navigation

🗣️

This app hasDifficulty reaching live customer support

🔄

This app hasForced password changes causing login issues

Top reviews

Most RecentHighest RatedLowest Rated

Quick and easy

New app is relatively similar to the old one so it wasn’t as hard to relearn. Everything is right there in plain sight. Easy to manage money and pay credit cards.

KC.1188

a year ago

Response from developer

We are thrilled to hear that the app is quick and easy to use. Thank you for the great review!

What a joke

Once again thanks for reminding me why I switching to chase. Can’t access anything because my online access was disabled in the switchover and you all must have 3 IT people working. No branch near me, no atm that doesn’t charge 3 or more in fees. I remember when Bank of Highland actually cared about their customers. Peace out FFB!

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Hate FFB

a year ago

Response from developer

Thank you for your feedback. We are sorry to hear that you are not able to log into the app. If you are interested in speaking to us further regarding your concerns, or need assistance with logging in, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.

New app is great!

The new app is a huge improvement! I like how you can customize the dashboard and set up real time alerts. Great job First Financial!

Juli’s reviews

a year ago

Response from developer

We appreciate your amazing feedback! Thank you for taking the time to share your thoughts.

Some improvement, some a step down.

Where is the running balance under each debit? Why can’t “pending” be in a different color like the old app instead of
blending in with all the other text?

Bill37373777

a year ago

Response from developer

You may view your running balance by clicking on the account, then selecting, Transactions. We appreciate your feedback, thank you for taking the time to share your thoughts.

Unnecessary change

Honestly I’m going to switch banks this is ridiculous. Why couldn’t you just transfer our passwords? Plus the app wasn’t broken, why get a brand new one? Bunch of bull. Didn’t get my password in the mail and I’ve waited for almost an hour each time I’ve called and no one has picked up?

savannahj1019

a year ago

Response from developer

Our recent changes to Online Banking were made to help our clients better manage their accounts online, provide increased account security and introduce new benefits to improve their financial lives. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.

Awful

The absolute worst banking experience i’ve ever had in my entire life. All they want is your money which they won’t let you access. Terrible customer service. Say on the phone for 2+ hours listening to the worst repetitive hold tone ever. AWFUL!

Zanda Gilby

a year ago

Response from developer

We are sorry to hear that the new app isn't what you were expecting and apologize for the extended hold times. We are experiencing a higher call volume than normal. We hope that your experience will improve with continued use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.

Not impressed

I liked being able to see all of my accounts on the front page then selecting the one needed. Now we have to scroll through to find the one needed. Not a problem, just annoying. Also, when balancing an account and need to look up the transaction by dollar amount, it doesn’t look like this app can find it. If this was supposed to be an upgrade, so far it falls short for me.

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Jack-rammer

a year ago

Response from developer

Thank you for your feedback, Jack. You may view additional accounts and balances by changing the account view from "Compacted" to "Expanded", by clicking the three dot menu above the accounts. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.

Way to go

The update is amazing. All my accounts and tools at my fingertips

Myq62

a year ago

Response from developer

We are thrilled to hear that you are enjoying the new app! We strive to provide the tools you need to make your online experience as easy as possible. Thank you for sharing your experience.

Poorly functioning

Unable to see your own account balances, loads slowly and poorly, and is used more for the banks own advertising than actually helping you keep your finances in order. Very disappointed that they saw their older system not working effectively, but instead of improving it, they just built a spam site to advertise more poor services.

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User55515

a year ago

Response from developer

Superior interface

Compared to the previous app this is easily already a solid 5/5. Customizable default screen, more detailed transaction history.

natrosepue

a year ago

Response from developer

We are thrilled to hear that you are enjoying the new app! We strive to make your online experience one that is suited to your needs. Thank you for your review and feedback.