Once again thanks for reminding me why I switching to chase. Can’t access anything because my online access was disabled in the switchover and you all must have 3 IT people working. No branch near me, no atm that doesn’t charge 3 or more in fees. I remember when Bank of Highland actually cared about their customers. Peace out FFB!
Developer Response
Thank you for your feedback. We are sorry to hear that you are not able to log into the app. If you are interested in speaking to us further regarding your concerns, or need assistance with logging in, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.The new app is a huge improvement! I like how you can customize the dashboard and set up real time alerts. Great job First Financial!
Developer Response
We appreciate your amazing feedback! Thank you for taking the time to share your thoughts.Where is the running balance under each debit? Why can’t “pending” be in a different color like the old app instead of
blending in with all the other text?
Developer Response
You may view your running balance by clicking on the account, then selecting, Transactions. We appreciate your feedback, thank you for taking the time to share your thoughts.Honestly I’m going to switch banks this is ridiculous. Why couldn’t you just transfer our passwords? Plus the app wasn’t broken, why get a brand new one? Bunch of bull. Didn’t get my password in the mail and I’ve waited for almost an hour each time I’ve called and no one has picked up?
Developer Response
Our recent changes to Online Banking were made to help our clients better manage their accounts online, provide increased account security and introduce new benefits to improve their financial lives. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.The absolute worst banking experience i’ve ever had in my entire life. All they want is your money which they won’t let you access. Terrible customer service. Say on the phone for 2+ hours listening to the worst repetitive hold tone ever. AWFUL!
Developer Response
We are sorry to hear that the new app isn't what you were expecting and apologize for the extended hold times. We are experiencing a higher call volume than normal. We hope that your experience will improve with continued use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.
I liked being able to see all of my accounts on the front page then selecting the one needed. Now we have to scroll through to find the one needed. Not a problem, just annoying. Also, when balancing an account and need to look up the transaction by dollar amount, it doesn’t look like this app can find it. If this was supposed to be an upgrade, so far it falls short for me.
Developer Response
Thank you for your feedback, Jack. You may view additional accounts and balances by changing the account view from "Compacted" to "Expanded", by clicking the three dot menu above the accounts. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.The update is amazing. All my accounts and tools at my fingertips
Developer Response
We are thrilled to hear that you are enjoying the new app! We strive to provide the tools you need to make your online experience as easy as possible. Thank you for sharing your experience.Unable to see your own account balances, loads slowly and poorly, and is used more for the banks own advertising than actually helping you keep your finances in order. Very disappointed that they saw their older system not working effectively, but instead of improving it, they just built a spam site to advertise more poor services.
Developer Response
Our recent changes to Online Banking were made to help our clients better manage their accounts online, provide increased account security and introduce new benefits to improve their financial lives. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.Compared to the previous app this is easily already a solid 5/5. Customizable default screen, more detailed transaction history.
Developer Response
We are thrilled to hear that you are enjoying the new app! We strive to make your online experience one that is suited to your needs. Thank you for your review and feedback.
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