Not good Got wife’s app setup but not mine. Confusing
Got my app setup and was fine after that. A lot better now.
Developer Response
Thank you for the updated review! We are glad to hear that you were able to get your app set up as well.This is easier and faster for me. I appreciate it.
Developer Response
We are pleased to hear that the new app is easier and faster for you! Thank you for the awesome feedback!I am not loving the transactions layout. I prefer the list without the frills. Spreadsheet format was easier to track.
The rest is fine.
Developer Response
Thank you for the updated feedback. We appreciate you taking the time to share your thoughts on the new platform.Mush easier to use and navigate and tons more functionality!!
Developer Response
We are thrilled to hear that you love the app and that it is easier to use and navigate, Mark!WHAT the HECK is Choi checking? The NEW format is confusing and lacking the information needed to interpret the available balance after each deduction of funds!
Developer Response
We are sorry to hear that the new app may be confusing. You may be referring to the First Choice Checking. To view the running balance on your account. From the Dashboard of your Online Banking, click on the account. Once you click on the account, click “Transactions.” On the transaction list, the running account balance will appear in gray under the transaction amount. Please reach out to us at 877-322-9530 should you need further assistance.
Since the banking software/app update we can not view our additional Florida checking account on the dashboard. It looks like we will need to go into a local branch to try to figure this out. We have already contacted FF support regarding this issue nd were able to add the transfer account information and the second checking account info but have not been able to click the correct switch to view the account on the dashboard like we did on the previous dashboard screen.
We are very computer literate but this is beyond our abilities to figure this out. Sometimes "progress" can be frustrating.
Developer Response
We are sorry to hear that you have not been able to view your other account online. We would love to try and assist further. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.I like it so far easy to figure it out all you have to do is play with it and you will see.
Developer Response
Thank you for sharing your experience! We are happy to hear that the app has been easy to figure out! We appreciate the 5-star review!Supposed to be easier but several more steps just to change date you want a bill to be delivered. None of it looks better or easier.
Developer Response
We are sorry to hear that your experience with Bill Pay hasn't been what you expected. Our recent changes to Online Banking were made to help our clients better manage their accounts online, provide increased account security and introduce new benefits to improve their financial lives. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.This is a really nice app and has more detail on my accounts. Thanks for the upgrade!
Developer Response
We are thrilled that you are pleased with the new app! Thank you for taking the time to share your feedback!New app is relatively similar to the old one so it wasn’t as hard to relearn. Everything is right there in plain sight. Easy to manage money and pay credit cards.
Developer Response
We are thrilled to hear that the app is quick and easy to use. Thank you for the great review!
Broken Bill
Dogmommmx2
Soucyb
MarkEx0402
timbo5995
Aggravated with service
Silkysmoothdre
rialltom
fergusonandrew
KC.1188
