The old app showed after each transaction what the balance in the account was. I need that information. And it is gone. I am very displeased with this app. Not wild about the new bill pay either.
Developer Response
To view the running balance on your account. From the Dashboard of your Online Banking, click on the account. Once you click on the account, click “Transactions.” On the transaction list, the running account balance will appear in gray under the transaction amount. Please reach out to us at 877-322-9530 should you need further assistance.I use my app a lot it is betterish than the old one I like the layout and access’s to everything and that it separates the pending sales BUUUT it seems like every 2 weeks or so it’s telling me to change my password then when I change the password it doesn’t accept it and locks me out it won’t let me use my old password or the new one and it’s nerve racking I’m always in a hurry with my special needs son and that makes it way less convenient
Developer Response
Thank you for your feedback. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.Wife and I opened our accounts yesterday. We found the app to be fast and responsive, yet a little cluttered - easily fixable with the dashboard organization tool offered by the app and can be quickly setup to match your needs IF you have the ~5 minutes it takes to make your adjustments. I’ve set my dashboard to a sort of minimalism.
We both found the security options are sublime (the app offers password, 2FA, 4-digit passcode, AND face ID), and the interface is nothing short of absolutely thrilling (bright yellow and white). Good job to the U/I and Tech Security teams.
I’d also like to give a big shoutout to the developers wherein so far the app has been effective in what it’s supposed to do and at this time of writing - almost entirely bug free on my end.
Assuming my wife has a good experience with a bank for once: there may be another 5-star rating here soon from her as well.
Developer Response
We are thrilled to hear that you have had such a great experience with the app so far! Thank you so much for taking the time to share your feedback and for the 5-star review!It sure is a lot easier to use .
Developer Response
We are thrilled to hear that the app is easier to use! Thank you for the 5-star review!Approximately three or four weeks ago I paid off my ready reserve in full. Now they’re showing a $.10 balance, I contacted the bank however, nobody did anything about that balance, no one contacted me after I sent a message concerning the account balance. You probably should contact your customers or they might just go away and bank somewhere else. Ball is in your court.
Developer Response
We are sorry to hear about your recent experience with your Ready Reserve payment, Phil. Please reach out to us at 877-322-9530 so we can review your account. We are available Monday through Friday 8 am through 8 pm and Saturday 8 am through 5 pm ET.I came to First Financial because of the tools my small business needed were all available at your bank. I’m in Troy Ohio and the branch manager Cheryl Thomas has consistently went above and beyond in helping me with all my banking needs. I highly recommend you guys, the app and here in Troy- Mrs Thomas
Developer Response
We are thrilled to hear about your experience with the Cheryl and the Troy location, Mrs. Thomas! Thank you for the wonderful review!Sister spent over an hour on phone to get into her accounts. I’m now an hour into app after spending hour trying desktop and still not in. It says call us! Hearing impaired people can’t just pick up a phone. No online message help available. Doesn’t list phone number to call even if I could get someone to help me. Seems there is always an issue that I have to get someone to make a call for me with this bank. I am so done and closing the account this week.
Developer Response
We are sorry to hear that you were not able to get into your online banking and hope that you continue to choose f1RST for your financial needs. If you are unable to call us directly, you may use a relay service to assist with the call. We can be reached at 877-322-9530 to have an Advocate assist with your Online Banking. You may also stop by one of our Financial Centers for further assistance.I really like the new First Financial banking app. It is way easier to do banking and much more with the flow of every day needs. I wish it were a bit easier to send member to member. And it may be as simple as working through the app a little more. I’ve had many opportunities to switch to other banking . I have happily chose to keep banking with First. Sincerely, Cory N.
Developer Response
Thank you for the great feedback, Cory! While we no longer offer the member to member feature, you may still send funds via Bill Pay with the Pay a Person payments!The app is fine. Mostly an improvement but bring back the running total next to each transaction.
Developer Response
To view the running balance on your account. From the Dashboard of your Online Banking, click on the account. Once you click on the account, click “Transactions.” On the transaction list, the running account balance will appear in gray under the transaction amount. Please reach out to us at 877-322-9530 should you need further assistance.I like the new app, but I’d still like to be able to transfer money to/from my other First Financial accounts after 9:00pm and see the transaction posted like it does before 9:00pm… Will you please change the transfer time to 11:00pm… Thanks!
Developer Response
Thank you for the great suggestion! We have forwarded it on for review.
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