Can't download pass into Wallet.
Frack. I deleted my pass in my wallet because I saw there was a new app and a new pass. But of course when I tried to download the new pass into my wallet, it won't work. So now I have to open the app every time I go to the gym. I just wish I hadn't jumped the gun and deleted the one in my wallet because it was still working. If you hit the help button the app quits altogether. I'll up my rating once they fix this.
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Apple Wallet
The app does not allow me to add my member card to the Apple wallet, just gives errors. Please fix this it’s an important feature.
New Manager in Forest Hills
Is great to have a good manager who loves what he does, we have a good team. Thank you guys for everything…
Can’t access
I changed my type of membership this month, and ever since then I have not been able to access the app, even though I followed instructions for a new link and password reset from the staff and on the app. My major complaint is with the corporate office. There is no tech help line, and in fact no way to reach a person for any issue. And in a Catch-22, I can’t even use their contact function to say the app doesn’t recognize my email, because … their contact interface doesn’t recognize it either. (I’ve been entering my phone number each day to access the gym, so my membership is recognized on a local level. )
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Review
Need new equipment. I spend half the time trying to find a bike that works
Fixed login
Thank you
Terrible app; can’t access a password reset
Having issues resetting password. Then they tell me I need it as the old app is getting shutdown?
Map doesn’t work
Why does “Find a club” show you a bunch of totally random locations on the map, none of them a club?
Setup instructions unclear
reset doesn’t include resend invite only reset password. Apparently not using my email as username is problem so now I’m unsuccessful logging. Have to wait til club contacts NYCSC admins to resolve issue & I’ll have to call to reserve spot in classes.
Fine but missing features
I wish they showed the occupancy for each club so you could decide when to workout! It’s something that is already in the app but disabled
