Honestly this is the worst app I’ve ever used! I really enjoyed the previous Vitality Today but was forced to switch to this new app. Literally nothing works…It took me a day to finally be able to log in. And no content was available whatsoever. Then another day later, I’m flooded with contents that I can’t sort through, yet I can’t even log my gym workout.
I’m training for a marathon, and with that amount of workout I’ve been receiving 0 points every day despite my device is clearly synced properly. Ugh! So frustrating.
Developer Response
Greetings and apologies for the performance issues you've encountered with Power of Vitality. In order to get appropriately credited for your workouts, please email us at wellness@powerofvitality.com so we can identify the root cause of your missing points. Additionally, please know we are urgently working on general app performance and appreciate your patience in the meantime.The first version of the app kinda worked. This one is a joke. Misses workouts, struggles with links working and generally is poorly done. Please reconsider and go back to the way it was…your “better” version is actually very, very bad.
Developer Response
Hi WaterChemE, please know our technical team is urgently working on app performance and we thank you for your patience in the meantime. In the event you have not been awarded for workouts or any other activity, please let us know at wellness@powerofvitality.com and we will ensure you are made whole. I keep getting error messages “error cannot get user points”. It also is not Apple friendly. Very frustrating and disappointing.
Developer Response
Hello pixiemom9295, can you send us an email at wellness@powerofvitality.com please? If so, we would be glad to review your account and identify the root cause of these issues. Thank you for your patience in the meantime.My employer implemented Vitality last year. After months of using this app, I can confidently say it is terrible. Points do not sync timely, there are numerous glitches, and user preferences are never saved. When I log in, I always update my preferences to keep my logged in. Next time I go to open the app, the preferences have been reset. I was shocked to hear that this is an established company and the app was developed a few years ago. It’s so awful I thought it had to be brand new and was still “working out bugs”. In addition to the functional issues with the app, the points system is highly flawed. The extra stress this app has caused is surely bad for my health.
Developer Response
Hi MariaM9615, we sincerely regret the inconvenience you've experienced using Power of Vitality! We would be glad to troubleshoot some of the issues you've had if you could reach out to us at wellness@powerofvitality.com with further details. New app is not pulling workout information from the health app after being granted access and restarting the app.
Getting tons of errors, from sign-in, to basic navigation between pages, to viewing health results 50-80% of the functionality has errors before refreshing/going back and forth over and over and finally getting it to load.
The old app had less functionality, but at least it was reliable and functional. This new one has a LOT of bugs.
Developer Response
Hello dodmcmahcs! We regret any difficulties you've had using the Power of Vitality app so far. Since this review was written, we've made some fixes that should improve app performance, but if you still run into any issues please ping us at wellness@powerofvitality.com and we'll gladly investigate further.1) Need Face ID login. No time to login each time want to use the app. I changed my login preferences but still asks me username and password most of times. 2) content loading too slow and most of times are not available.
Always showing loading circle. Taking forever to log in. Activity not tracked. Even worse than Vitality Today App.
The old version of the app was better than the new version. The new app glitches a lot. If users were forced to use the new app effective 2024, then the app should have been ready to go with the features. You’re not allowed to check in with the gym until March and some other features are not available until later. There is no Face ID option in the new app. The only option is select username and password or stay logged in. The stay log in option doesn’t work either. You’re constantly having to log in with username and password. I hope the app is improved soon.
The previous app was usable but this version is confusing, doesn’t remember preferences and is not recognizing exercise. Horrible. Five steps backwards. Will meet my employer goals as soon as possible so I can then delete this app.
Developer Response
Hi MarinFan, we regret the inconvenience you've encountered using Power of Vitality! If possible, could you email us at wellness@powerofvitality.com where we could attempt to address some of the issues you've had? Thanks!
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WaterChemE
pixiemom9295
MariaM9615
ZachC0123
dodmcmahcs
kkh588
Nickname112?
TLLindsay
MarinFan
