Not working
Steps don’t match my synched health app even after confirming data sharing in health app.
App just spins and spins. Terrible.
Update: 12/31/23—I can now log in but Face recognition is no longer an option. No data has been synced for nearly a month. I’ve changed nothing with my watch or sync settings.
This is still terrible. Would give it 0 stars if I could.
Developer Response
To update your login preferences, please log into the in the Power of Vitality app > go to the settings icon in the top left-hand corner > Login preferences. Should this issue persist, please email us at wellness@powerofvitality.com, we will be happy to further investigate.Our school district recently moved over to this from Go 365. After using it for about 2 1/2 months now, I can say I’m not super impressed.
I have had to delete and re-add the app twice now because it simply wouldn’t open up. I’ve tried with both face recognition and entering credentials and have had the same issue. Upon opening, I would just get a spinning wheel for a very long time, so I would just give up. Deleting and adding it again does work for a while.
Also, at various times, certain things don’t work within the app. Today, I tried to add a new goal, but I was unable to. The message said something about “retrieving information” and to try later.
In Go 365, there were always challenges for the opportunity to gain more points. There have been none added in this app.
I think this app has a lot of potential, and I hope it will get better in both ease of use and more opportunities to gain more points.
Developer Response
We are sorry to hear that your experience with the Power of Vitality program has not been positive. We will be happy to address any issues you might have via email. You can email us at wellness@powerofvitality.com. Kindly include your phone type, OS version, app version and if possible, a screenshot of the error in your email.Try to login in and it accepts the face recognition but never advances to the Home Screen — just goes to a blank white screen every time but says you’re logged in. I only gave this one Star because zero isn’t an option.
Developer Response
We are really sorry to hear about your recent experience with the Power of Vitality app. To troubleshoot, can you please delete and reinstall the app? Should this issue persist, please email us at wellness@powerofvitality.com. Kindly include your phone type, OS version, app version and if possible, a screenshot of the error in your email.App just spins and spins. Terrible.
Login preferences are still not allowing me to save and use FaceID. In this day and age, this should have been a default feature that was delivered. On top of that, I still cannot connect my Fitbit to my Vitality account. It has been 4 weeks. Why have an app when only a few things work? I liked the old app better.
Developer Response
Hi, to update your login preferences, please log into the in the Power of Vitality app > go to the settings icon in the top left-hand corner > Login preferences. Please know you can reset the link with your Fitbit device by delinking and relinking your accounts. Please do not hesitate to contact us at MOBILE_APP_COMMUNICATION@thevitalitygroup.com if you need instructions on how to complete this step, our specialists will respond as soon as possible. We apologize for any inconveneince you have experienced!When you try to link a device, like an Apple Watch, it just logs you out of the app instead. Pretty annoying. Please fix it.
Developer Response
We are sorry to hear you are having trouble linking your Apple watch to the Power of Vitality app. To troubleshoot, please delete and reinstall the Power of Vitality app. To allow step data and Active Calories to transfer, please login and take the following steps:
1. Select the "Profile" icon in the top left corner.
2. Select "Apps and devices".
3. Under "Available to connect", select "Health app".
4. Select the "Connect Health app" button. You will then be taken to the Health app to authorize what data may be shared with Vitality.
5. Tap "Turn On All" and finally, you will be returned to our app and see a confirmation screen to show a connection has been made.The app (and website) constantly freeze or give error codes. Face ID is needed- 2-factor authentication on your phone every time is crazy.
Developer Response
Hi, we are sorry to hear you are having technical issues with the Power of Vitality app. Please delete and reinstall the app to try and fix any technical issues. Please ensure you are also properly connected to your internet server. To update your login preferences, please log into the in the Power of Vitality app > Go to the settings icon in the top left-hand corner > Login preferences. For further support, please contact our Customer Care team at MOBILE_APP_COMMUNICATION@thevitalitygroup.com. Thank you. D.SI dislike having to input all my log in credentials everytime. Would like for a face ID access.
Developer Response
Hi Cali, to update your login preferences, please log into the in the Power of Vitality app > go to the settings icon in the top left-hand corner > Login preferences.
C2craft
MEllen0817
atreble
DFBNFB
Racda36
mercy796
jd eertbarc
Lass ks
Cali Sandstorm
