I have tried to submit proof of preventative care multiple times using the app, but I get no results. I can take a picture of my receipt and “submit” the photo, but the app spins for 3-4 minutes then ignores my submittals. It’s as though Vitality doesn’t really want to award points for preventative care. When I contacted Vitality through the app, I was told to go ahead and send in the information, but received no direction how or to whom. VERY disappointed in this program. Go365 was SOOO much easier to navigate!
Developer Response
Hi, we are really sorry to hear you are having issues submitting activities in the app. As a one-time fix, can we ask you to delete and reinstall the app? Should this issue continue, please email us directly with your documentation and we will be happy to review. Our email is wellness@powerofvitality.com“Remember this device for 180 days” — more like 1… makes me re-login every time… faceID doesnt work…
Getting tons of errors, from sign-in, to basic navigation between pages, to viewing health results 50-80% of the functionality has errors before refreshing/going back and forth over and over and finally getting it to load. The old app had less functionality, but at least it was reliable and functional. This new one has a LOT of bugs.
Developer Response
Hello dodmcmahcs! We regret any difficulties you've had using the Power of Vitality app so far. Since this review was written, we've made some fixes that should improve app performance, but if you still run into any issues please ping us at wellness@powerofvitality.com and we'll gladly investigate further.Tried to upload proof of cervical cancer screening, but when you tap the upload proof, it takes you directly to your phones camera, with no option to select photos from your camera roll. This means you’re unable to take screenshots from apps like MyChart to show proof. I don’t get hard copy printouts from my providers after appointments so not sure how I’ll be able to upload proof to get points for these types of activities.
Developer Response
Hi k8e Schro! We regret to hear about your recent experience with the Power of Vitality app. We would be happy to offer assistance with this issue. To troubleshoot, do you mind emailing us at wellness@powerfovitality.com?Update. It wouldn’t allow me to submit the review a while back, so trying again but with more information. Guess what? It’s still junk. App activity doesn’t update. I’ve learned if results don’t show up in the 3 categories before end of day, they will never update. The 48 hours is a myth. Bottom line. You can lay on the couch and get a 10 point workout. Or, you can work hard for an hour and get a 10 point workout. The 15 point is hit or miss, and it’s ridiculous to have to synch this several times a day just to improve your chances. So today I get to call the hot line and get treated like a criminal for asking for yesterday’s points. Yes I’ve got photos of all the hour long workout in the health app, with heart rate and everything. Update below was the original one that wouldn’t post. The login has gotten better, but it actually kicked me out this morning. Ha. Sad. Original post… Just had to start using in 2024. Lots of issues, but I let them slide. Lost points here and there. Wouldn’t stay logged on. Was excited when FaceID asked up last week. But now… at login, is just been a spinning circle all day. It’s the same circle that you get when it moves between screens.
Developer Response
Hi Nolensville! First, we suggest uninstalling then reinstalling Power of Vitality as a one time fix to address some of your described app issues. Then, we ask that you contact us at wellness@powerofvitality.com so we may restore any missed points. Finally, please know we hope to re-offer Face ID in a future update!
Update2/26: We apologize for the issues you are experiencing with the Power of Vitality app. We would really like a chance to assist you. Do you mind shooting us an email at wellness@powerofvitality.com?Apple responded to my frustrated review and gave me a few tricks to navigate the new app quicker. Definitely improved my experience, thank you. Even though I still wish using a health-monitoring app was a choice rather than a requirement from my health insurance provider, I recognize the objectives. I apologize for taking out my frustrations with the system on the app. Generally the app does exactly what we need it to.
Developer Response
Edit 2/22/2024: Thank you so much for updating your review! We are glad to hear you're experience has improved. If you have any feedback or suggestions, feel free to reach out to us via email at wellness@powerofvitality.comOur company has been using this for the last few years but I will say so far I’m not impressed with this new iteration of the app. Going through the settings for activity tracking on connected apps, it doesn’t appear to be updating in real time with background app refresh or even at the end of the day. Looking at points totals for activity, they’re way off when it comes to tracking steps taken and calories burned. For having this be a part of our companies wellness program, you want it to reflect the amount of effort you’re putting but it’s defiantly not.
Developer Response
Hi, we regret to hear about the difficulties you've experienced with the Power of Vitality app. Regarding your workouts, please note that points might take 24-48 hours to update. For further assistance, kindly email us at wellness@powerofvitality.com.My employer switched from another vitality app to this on on January 1. The other app was slow at times, but nothing to the extent of this one. This app has horrible glitches that have not allowed it to sync any points earned for the last 4 weeks. I’ve emailed the app company and received a response that they are working on it but don’t have a timeframe for when it will be fixed. The app update also did nothing to fix the issue.
Developer Response
Hello greenfroggy11, we regret any inconveneince you have experienced with the Power of Vitality app. Please know we would be happy to provide updates to the issues you raised with Customer Care. Kindly contact us via email at wellness@powerofvitality.com. Thank you for your patience and understanding.This app requires a login every time I open it. On top of that the trust my device check box to skip 2FA doesn’t seem to work at all. There are times when I can’t login at all and I don’t get an error when that happens it just throws you back to the login screen. Not a great experience. The old app seemed to work better. Hope the team can improve the user experience.
Developer Response
Hello Manumaan, we sincerely regret that your Power of Vitality experience has not compared to your previous usage of Vitality Today. In order to resolve your login issue, would you be able to email us at wellness@powerofvitality.com? Thank you for your patience in the meantime.I hate this app.
1. There is a constant loop of having to log out and log back in if you click on certain tabs.
2. You can’t customize your own goals. (10,000 steps is not a data based metric. It’s a marketing ploy for a Japanese product from decades ago.) This is coming from someone who runs regularly and lifts multiple days a week.
3. I shouldn’t have to track my workouts by hand. I didn’t have to in my last program. And again, the app is super buggy. I have my Fitbit synced and it either gives no points even when a metric has been hit, or it takes forever to count it. If I row, nothing. If I track a general workout from my home gym, nothing.
I’ve used much better programs that required less self reporting and a much more stable platform. 2 weeks in and I can honestly say it’s not worth the effort set up. Maybe user experience will improve, but I’m not holding my breath.
Developer Response
Hello bebhin, we appreciate your feedback and regret that Power of Vitality has not lived up to your expectations so far. We are dedicated to improving our user experience and would appreciate any additional comments you may have at wellness@powerofvitality.com, where we could also address your missing workout points. When it's working at all, every time I open it, the app requires me to answer the two intro questions when they're supposed to be a 1 time ask when u first start. There's no way to bypass them. When in the app things are constantly loading or failing "error". This app was not ready to be pushed out and seems rushed. So many things need fixing. If I could give 0 stars i would.
Developer Response
Hello there! We sincerely regret the frustration you've run into with our Onboarding Assessment and other features on Power of Vitality. Can we assist in getting your app experience into a better state? We're available at wellness@powerofvitality.com to address any questions and / or concerns.
Dissapointed in Louisville
dodmcmahcs
k8e Schro
Nolensville
BrookeBlue333
Sushinotwhwtyouthnk
greenfroggy11
Manumaan
bebhin
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