Not intuitive and for at least the past week the bottom half of the opening page is white with a red spinning circle on the app. Pretty hard to log anything when NOTHING loads so forced to login on a desktop to do anything. Email last week to do my health assessment yet I cannot find where to update information either on the app or website. I think this is the third year my employer has been using Vitality and each year I miss the old Virgin Healthcare employee incentive program more and more!
Developer Response
Hi TX CHL, we would like to assist with the issues you've described, such as the app failing to load or where to find the Health Assessment. Can you email us at wellness@powerofvitality.com so we may dig in deeper? Thank you for your patience in the meantime.It’s an okay app. Just regular light activity does t earn you very many points a day. Hard to set goals. Lots of errors and glitches. Tabs for things you don’t have access to. Bad start to a new year with a new app that is suppose to help with your excitement and new year fitness and health goals. I am hopi h it gets better before I get unmotivated
My company recently switched to Power of Vitality to track eligibility for incentives involving our health insurance benefits. It’s been nothing but frustration.
I am constantly asked to log into the system while going through my app (after I’ve already logged in). Once I’ve typed in my information for access, the app opens anew to the homepage and I still don’t have access to my own tabs.
I read through app reviews when it constantly urged a login, thinking it might just be me. The interface doesn’t even allow me to change my log in preferences, because it requires “verification of the password” (another login) before the preferences are saved. Unsurprisingly, after putting in my information again again again, the app opens as if I’m starting an entirely new session. No preferences are saved. The cycle continues
Developer Response
Hi Rachel, we'd like to work with you if we can to improve how Power of Vitality performs. Can you please email us at wellness@powerofvitality.com with a recap of these issues so we can try and address the root cause? I use the website and the app.
Doesn’t save my log in. —even after accidentally closing the app and trying to reopen it.
Does this company get paid per click?? I’m constantly having to click in and out of goals to log days. It needs to be more streamlined, open calendar, select all relevant days, confirm. The three dots allows you to select one day, make it multiple. I don’t have all day to be clicking everything 30x. I want to use this app for less than 5 minutes.
I wish I could see a back log of activity days, without going to the points history page. Just put back/forward buttons on the weekly view in the activity tracker.
The priority messages and articles are not home page worthy. Once it’s been read, it should disappear. It’s taking up home screen space and looks cluttered. Have a separate page for “blog.”
My biggest complaint is the way the pages work, pressing back doesn’t always take me where I was. And, if I select a goal, select a day, enter goal, it takes me to the home page. WHY.
User interface needs substantial improvement.
Developer Response
Hi Veronica,
We sincerely regret the frustration you've had using Power of Vitality and appreciate your feedback. Please feel free to reach out to us at wellness@powerofvitality.com with any additional comments or concerns and we absolutely will do our best to address them. Thank you for your patience in the meantime.Just had to start using in 2024. Lots of issues, but I let them slide. Lost points here and there. Wouldn’t stay logged on. Was excited when FaceID asked up last week. But now… at login, is just been a spinning circle all day. It’s the same circle that you get when it moves between screens.
Developer Response
Hi Nolensville! First, we suggest uninstalling then reinstalling Power of Vitality as a one time fix to address some of your described app issues. Then, we ask that you contact us at wellness@powerofvitality.com so we may restore any missed points. Finally, please know we hope to re-offer Face ID in a future update!We recently switched from Go365 at my work to this. Go365 was so much better. This app never works and constantly causes headaches. Just looking at getting to certain status marks, it will be impossible. Also, Go365 matched money earned if you hit the same level as the prior year. I doubt this does that. Just another program that doesn’t want people to earn money. They just want the contracts for companies. Make this user friendly and better earning abilities. Also, make it work!
Developer Response
Hi Nope619406, please allow us to address any issues you may have and ensure Power of Vitality is working fully for you. Our email address is wellness@powerofvitality.com and we hopefully can address some (or all!) of your concerns if you could please reach out.Login still asks for pw even after logging in with option not to challenge you on the device for 180 days. Goal check ins are buried too deep making it more time consuming and cumbersome to do check ins. Every other time the app starts it acts like you have never used it before. While the previous app was not flashy, it did the job it was supposed to. This one needs to go back to development for another 6 months or more.
Developer Response
Hello Shingtal, we appreciate your feedback and regret that Power of Vitality has not met our previously established standards. Furthermore, we'd be glad to field additional feedback or address issues at wellness@powerofvitality.com if you're interested.After having Go365 for years, this has been a let down. I have only been using this app for 3 weeks Disappointed when I try to log gym workouts, it takes me to the login in page. Where is a place to link the gym you attend to the workout point section on the app? I miss getting awarded bonus points when you reach a certain point goal during the week. This app gives you a wheel to spin for bonus points… haven’t seen them added though.
I spoke to a customer service member who took down information & said they’re working on it. How about manually going in & awarding the points when people have issues?
Hope they find their way & improve this mess.
This app seems like it’s still in beta testing. It looks nice, but a lot of the features don’t work very well. Heart rate should not be tied to steps because that’s jogging or running, and even though I work out almost every day, I walk over 10,000 steps a day and I don’t get the points for my steps. Also, I have to login manually every time I want to use the app which is a pain. There is no auto save for your login or password and no facial ID login.
I miss WellRight. This is a buggy mess. Half the time I try to mark off goals it gives me a server error. It doesn’t immediately mark off your assessments after doing them. You half to type your password every time you open it even after changing that option in the settings.
If I didn’t have to use this for work I definitely wouldn’t touch this this app. It’s a disaster.
Developer Response
Hi Glitchfactor, could you send us an email at wellness@powerofvitality.com? If so, we would be glad to address these described difficulties and get you on your way with Power of Vitality! We appreciate your patience in the meantime.
TX CHL
Jlek9451
R…..achel
Veronica Forsyth
Nolensville
Nope619406
Shingtal
DRK0509707482
NeoDelRio
Glitchfactor
