I have to use this app for my work wellness program. It never tracks my exercises nor gives me points when I reach any goals like with steps, heart rate, or calories.
Trying to earn points with journal prompts (and others like it) is useless. You’ll complete an assessment or prompt then get an error message EVERY TIME. Which is incredibly frustrating because I need to get 10,000 points within a certain amount of time for my work.
Support doesn’t contact you unless you bug them over and over.
Incredibly poorly made app. Please fix it!!!!
Developer Response
Hi heidilynnnn, we apologize that your previous contacts have not been handled promptly and would like to ensure you are appropriately credited for your Power of Vitality usage. If you could please reach out to us again over at wellness@powerofvitality.com, we will do our best to improve your app experience. This new app is awful. Points don’t register, workouts don’t register. I sent an email to support last week and there is no timeline for any fixes. We are in the middle of January now! You would think this would be figured out pretty quickly with how many people use your app. Really bad look.
Help! The app opens correctly on the first attempt but the next time I try to open it, it takes me back to the ‘welcome to the new experience’ screen and I get a red error message at the bottom of the screen. I have deleted the app and reinstalled it 5 times to get it to reset but the same thing happens each time. (iPhone 13 pro / iso version 17.2.1
Every time I use the app and try to set goals, do reflection prompts, or otherwise interact with the content, I inevitably get some form of error message. Sometimes closing the app and re-opening works, other times I have to wait several hours to be able to use it again. Very annoying to not have a consistent properly working platform.
Developer Response
Hello JaylaMae, as a one-time remedy could you please attempt to uninstall than reinstall Power of Vitality? If that does not resolve the issues described, please reach out to us at wellness@powerofvitality.com and we can look into things further.Every time I try and submit a gym workout, it continues to log me out every time and never records the workout. I also cannot see my vitality age after taking the assessment because it says it’s not available at this time.
My employer just switched from Humana”go365” to Aetna”vitality4U” and it is so bad. It is mathematically impossible to get to gold or platinum by working out. You can only earn 15 points a day and they make it so you have to do it in 5pt increments so you could walk 9,999 steps and get 5 points. For the last week the app won’t even open for me. I just get an error after it wants me to answer the same two questions every time I open the app. I’d love for someone from Aetna to contact me. I tried to call them but the “offices are currently closed”.
Developer Response
Hi t dovel, we sincerely regret any inconvenience. Our call center team can be reached between 8am-5pm Central Monday-Friday if you'd like to phone us; otherwise, please feel free to email wellness@powerofvitality.com and we will gladly discuss the concerns you mentioned!After being on Humana Go365 for years -this platform is not user friendly and has a lot of issues. I have completed numerous articles some multiple times and do not get points. Also after completing articles an error message pops up and no point are awarded.
Not user friendly. When I create a goal, app quits. It will not remember my password. But worse is there is no indication of points to be earned for goals set. For example, if I am reaching for platinum level where can I plan my activities. The previous version was goal oriented and had a pathway option. This version is hodge podge with few separate categories; just a scroll down of this and that five point activity. To have to check in every day is unrealistic. I made three goals yesterday to test this new version. Today, I couldn’t find them. The app and the website do not sinc perhaps. Not sure what the issue is. But so far this new version is NO FUN AT ALL. The incentive of the Fruit Squares to come may not be enough for me to continue.
Developer Response
We sincerely regret the inconvenience you've experienced utilizing Power of Vitality so far. We would be happy to address some of the technical errors you've encountered at wellness@powerofvitality.com; please also know we are continually working on updates to improve the overall product. I feel that every time we need put all the login information is too inconvenient. Need to improve on log in process. I wish it would let us save our passwords and use face recognition to log in on the phone APP
Developer Response
We appreciate your feedback and absolutely understand your concern about our app remembering your credentials. Please know we are looking to implement Face ID as a feature in the future and if you are currently not able to have your credentials remembered otherwise, please email us at wellness@powerofvitality.com so we may investigate.App barely functions. I’ve deleted and downloaded multiple times just trying to get it to load. I don’t trust this to accurately track my workouts or progress. Should not have been released and should have stuck with the old app.
Developer Response
Hello there, can we attempt to assist you with getting Power of Vitality set up on your mobile device? If you can please reach out to us at wellness@powerofvitality.com, we can offer troubleshooting on these issues to get you up and running. We regret any inconvenience you've run into so far!
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JaylaMae
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