No free trial?
As if happens, I took the plunge and purchased, but did not like the workouts and did not find them beneficial for the level of training I’m seeking.
I have emailed several times for a refund, in line with the refund policy, but am getting no response.
Response from developer
Hello! We're sorry to hear that the workouts didn't meet your expectations and that you experienced difficulty in obtaining a refund. Please know that our refund policy is designed to ensure transparency and can be easily found on the product. Please reach out to our support team again at support@harnafit.com, and we'll do our best to assist you with your refund request. Thank you for your patience, and we hope to resolve this for you soon!
Love the concept - app needs more development
- the app is clearly catered towards syncing your follicular, ovulation, luteal, and menstrual phases by week, but you cannot set a cycle start date. There is a Q&A about this in the help page but the feature itself seems to have been removed. If I were to keep the app long term I’d delete my OG account and create a new one on day 1 of my cycle.
- I’d like to see a walk through of the workout - esp ones that need equipment so I can see what I need
- the yoga class left a lot to be desired - the teacher will say “repeat the moves on the other side” for a full cycle of movements, which is hard to follow.
Again, love the concept, will stick with it for the duration I paid for, but won’t be continuing the subscription. May look to the app again if more developments are made.
Response from developer
Hello! Thank you for sharing your feedback and thoughts on the app. We appreciate your support and are glad to hear that you love the concept and layout. Your suggestions are valuable to us as we continue to improve the app and enhance the user experience. We will definitely take these into consideration for future updates and developments. Thank you for being a part of our community, and we hope to see you again in the future!
Not worth the money and extremely difficult to cancel
Response from developer
Hello! Thank you for your review and we are very sorry to hear about your negative experience. Our customer support team is always ready to help in such situations. Please contact us at support@harnafit.com so we can resolve your issue and find the best solution.
Only want money
Response from developer
Hello! We're sorry to hear about your experience and understand your frustration. We strive to provide transparent service and support. Please know that we display all relevant terms, including subscription and cancellation policies before completing a transaction. If you want to cancel your subscription, you can manage it directly in the app by going to Settings > Subscription > Manage Subscription. If you require further assistance, please reach out to our support team at support@harnafit.com. We're here to help and will do our best to resolve your issues.
Scam
Response from developer
Hi! Thank you for sharing your concern. We appreciate your feedback and apologize for any negative experience. We assure you that we are dedicated to ensuring a positive user experience and have no association with fraudulent tactics. Feel free to contact us anytime for further assistance. Thank you for your cooperation and understanding.
Ridiculously expensive
Response from developer
Hello! We're sincerely sorry for the confusion and frustration you've experienced with the unexpected subscription charge. Your feedback is concerning, and we're committed to resolving this issue promptly. We apologize for any inconvenience caused and understand the impact this has had on you. Please contact our support team immediately with your account details so we can investigate the matter and work towards a resolution, including a refund if applicable. We appreciate your patience and understanding as we address this issue.
Very responsive support team
The meal plans are great and the workouts are varied and interesting. I loved how it made it easy to be aware of where you are and what to expect within your cycle.
Response from developer
Hello! Thank you for your honest feedback. We are very sorry that we could not meet all your needs. We will make efforts to improve our services so you can give us five stars in the future!
Refund policy will rob you
If it was more transparent, friendly and helpful, it would have a better reputation. They might even have more returning customers.
Upon cancelling your subscription, they offer two free months. Then, unexpectedly, you are charged. When you contact them to say that this is a mistake - you get no help. Even if you cancelled partly because of financial difficulty- they are not bothered - they just offer you more free months, which is laughable because you don’t use it anyway. If they can offer free months, they can refund you.
The refund policy completely lets it down, for an app that is supposed to help women.
Response from developer
Hello! We apologize for the frustration and disappointment you've experienced with our refund policy. Your feedback is invaluable to us, and we take it seriously as we strive to improve our service. We understand the importance of transparency and helpfulness in our policies, and we apologize if our current refund process has not met your expectations. We'll review our refund policy to ensure it's more transparent and customer-friendly moving forward. Additionally, we'll investigate the issue you've encountered with unexpected charges after canceling your subscription and ensure that it's resolved promptly. We want to make things right for you and ensure that you have a positive experience with our app.
HEIST
Response from developer
Hi! We are sorry to hear about your experience. Please reach out to our customer support team at help@harnafit.com with your concerns regarding the unexpected charges and the refund request denial. They will investigate the issue and assist you accordingly. We strive to provide a positive experience for all our users, and your feedback helps us improve our services.
Scammers.
Response from developer
Hello! Sorry for your negative experience. All transactions are agreed at the time of registration and we adhere to the payment policy. Please contact our support team at support@harnafit.com so we can assist you with this. Thank you for your understanding.
