Fix the app
I was horribly late for work because when my driver arrived the app added someone else for a pickup before me. So I was told I had to get out and wait for him to come back to pick me up. I can’t count how many times my driver has been late for sitting at a corner store for 15 to 20 minutes. Or them simply making a 15 minute pick up turn into a 45 minute wait.
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Ok for what it is
Pretty poor excuse for a transit system for such a large metro. No way to schedule pick up and drop off times in advance, half the time you can’t even get a ride and if you get lucky and do get one the wait time can be an hour or so which would be great if I could schedule that an hour in advance. But since I can’t I just have to play the “can I get a ride lottery” about an hour out and hope I get one. Oh wait I did get one but then they changed the eta from one hour to 5 minutes after only 5 minutes passed and I’m not ready and they are charging me a cancelation, yay.
Being flexible with public transit scheduling is expected, not having any way to schedule whatsoever or predictable pickup times within a 30 minute window is not. Had to use Uber to get to work after already using the service twice in one week after missing the train due to their eta being so off.
That said, those are all problems with Arlington not being willing to invest in real transit or expanding the taxi fleet. Outside these factors previously mentioned the app works decent.
Being flexible with public transit scheduling is expected, not having any way to schedule whatsoever or predictable pickup times within a 30 minute window is not. Had to use Uber to get to work after already using the service twice in one week after missing the train due to their eta being so off.
That said, those are all problems with Arlington not being willing to invest in real transit or expanding the taxi fleet. Outside these factors previously mentioned the app works decent.
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DONT USE
Literally the worst app ever to use !! They are always canceling ur ride or giving u drivers that are 60 minutes away … and u can never get a via in the mornings no matter how early u get it !! And they have the audacity to charge you a fee because u don’t want to wait 60 minutes for a driver . don’t download if u don’t like getting ur time wasted stick with Uber / Lyft … not worth the struggle. If i can give it 0 stars i would
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