Much like the other reviewers here, I would strongly caution not to engage with this company as it is a blatant scam. You will be charged for an ongoing subscription to an app that offers no value whatsoever.
You will not be able to manage your subscription nor cancel it via your App Store account, their website or from within the app itself. They will continue to charge you even after deleting your account and deleting the app. This behavior should be illegal.
Don’t engage!! You will lose money.
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Developer Response
We’re truly sorry to hear about your experience and understand your frustration. Please note that deleting the app does not automatically cancel the subscription. Subscriptions can be managed through your Apple account if purchased through the app store. However, if you purchased directly through our website, the subscription must be canceled by contacting our support team at hello@thelastingchange.com.
We are actively working on making the cancellation process clearer and easier to manage. If you'd like further assistance, please include your account email and, if possible, your order number when reaching out to us, and we will work to resolve this for you.
Sincerely,
The Lasting Change TeamThe detailed charts and reminders for tracking progress are very useful.
Developer Response
Thank you for your feedback on The Lasting Change app! We’re so glad to hear that you find the detailed charts and reminders useful for tracking your progress. It's great to know that these features are helping you stay on top of your goals.
If you ever need further support, please include your account email and, if possible, your order number when contacting us at hello@thelastingchange.com for additional resolution.
Sincerely,
The Lasting Change Teamit feels like great people made this app and the book. I appreciate it so much
Developer Response
Thank you for your kind words about The Lasting Change app and book! We’re thrilled to hear that you feel this way about our work, and we truly appreciate your recognition. Our team is dedicated to creating something meaningful, and it’s incredibly rewarding to know it’s making a difference for you.
If you ever need any assistance, please include your account email and, if possible, your order number when contacting us at hello@thelastingchange.com for further resolution.
Sincerely,
The Lasting Change TeamIt’s honestly made a huge difference in my daily routine. It’s not just about setting goals but understanding my habits and what triggers them. The app’s design is user-friendly, and I had a small issue with syncing that their customer support team fixed promptly
Developer Response
Thank you for your kind feedback! We're thrilled to hear that The Lasting Change app has made a significant difference in your daily routine and helped you understand your habits and triggers. We're also glad to know that our customer support team was able to resolve your syncing issue promptly. If you have any further questions or need assistance, please feel free to reach out to us at hello@thelastingchange.com with your account email and, if possible, your order number.
Sincerely,
The Lasting Change TeamIt’s easy to use and the tips provided are practical.
Developer Response
Thank you for your feedback! We're happy to hear that you find The Lasting Change app easy to use and that the tips provided are practical. If you have any suggestions or need further assistance, feel free to reach out to us at hello@thelastingchange.com with your account email and, if possible, your order number.
Sincerely,
The Lasting Change TeamThe combo of the app and book quickly helped me break free from procrastination. Love it
Developer Response
Thank you for your wonderful feedback! We're delighted to hear that the combination of The Lasting Change app and book helped you overcome procrastination so quickly. It's great to know you're loving it! If you have any questions or need further assistance, feel free to contact us at hello@thelastingchange.com with your account email and, if possible, your order number.
Sincerely,
The Lasting Change TeamThis app gave me so much power and strengt, I didn't know I had this in me, I even quit smoking and I am now clean for three months!!!
Do not support this company. If you choose to purchase only the book, you will be charged for the app as well. You will then be refused a refund. The responses on each of these reviews from the company is a facade, and for public appeal only. Once the company contacts or responds to you regarding a refund for wrongful charging of customer dollars, they cite that digital product refunds are not applicable.
In short, this company’s business model is built upon wrongfully charging customers, and paying influencers to push their product.
The product itself is underwhelming. Many comparative apps and books can be found for free or within $5.
I have been in continuous contact with the company - I do not require a response asking me to contact you, but I have no doubt you will paste it below to seem as though you care for your customer’s opinions.
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Developer Response
Thank you for sharing your concerns with us. We sincerely apologize for the frustration and disappointment you’ve experienced with your purchase. We understand how upsetting it is to feel wrongfully charged and not receive the value you expected from our product.
We take your feedback about our product and customer service seriously, and we are constantly working to improve both the quality of our offerings and how we interact with our customers. While we regret that the book and app did not meet your expectations, we hope that some aspects were beneficial.
If there’s anything further we can do to assist you, please let us know. We genuinely care about our customers and want to ensure that all concerns are addressed appropriately.
Sincerely,
The Lasting Change TeamThere is no where on the app or the website that tells me how to unsubscribe and I don’t want to use this basic app or give them any of my money ! Help! Nightmare!
Developer Response
Thank you for sharing your experience with us. We are truly sorry to hear that the app didn’t meet your expectations and that canceling your subscription has been challenging. To cancel your subscription, please reach out to our support team at hello@thelastingchange.com, and they will assist you right away. If you include your account email and, if possible, your order number, we can ensure your request is handled promptly. We are working on improving our cancellation process to make it more user-friendly. Thank you for your patience and understanding. Sincerely, The Lasting Change teamI’ve been getting charged $54 a month for this without any payment notifications and no way to cancel the subscription as it says my account doesn’t exist when I try to login. Now I’m out over $200 for an app I can’t even use
Developer Response
Thank you for bringing this issue to our attention. We sincerely apologize for the frustration you've experienced with The Lasting Change. We understand how concerning it is to be charged unexpectedly and to encounter difficulties in accessing your account.
The subscription details are shown during the checkout process and in the welcome email after purchase, but we are sorry if this was not clear.
To resolve this issue as quickly as possible, please include your account email and, if possible, your order number when you contact us at hello@thelastingchange.com. Our support team will assist you in canceling the subscription and addressing any other concerns you may have.
We are continually working on improving our processes to prevent situations like this in the future. Thank you for your understanding, and we hope you at least found some value in the book during this time.
Sincerely,
The Lasting Change Team
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