Leave a Review Lasting Change
Not worth it
Doesn’t integrate well with other apps. Yet another app that requires you to update everything manually. Not aesthetically pleasing overall feels like more work for little valueISWIS & IYKYK
Developer Response
Thank you for sharing your thoughts with us. We’re sorry to hear that your experience with our app has not met your expectations. We understand that manual updates can be time-consuming, and integrating with other apps is a feature we’re actively working on to enhance user convenience. Your feedback is valuable in helping us prioritize these improvements. Regarding the design, we strive to create an intuitive and visually appealing interface, and we apologize if it didn't meet your standards. We are constantly working on updates to improve the user experience and your input will be taken into account in our next development cycle. Please contact us if you decide to reach out for further assistance or to provide further feedback at hello@thelastingchange.com. Thank you for your feedback and patience as we work to improve our service. Best regards, The Lasting Change TeamReally dissatisfied and disappointed
Please cancel my subscription.
I do not like that I have had to contact you via email in order to do this.
I would have liked to have been able to cancel within the app or via subscriptions on apple pay.
Additionally I tried to email hello@ and was told this was invalid despite it being given my your information.Show lessJane Wtaf
Developer Response
We're very sorry for the inconvenience and confusion. We are actively working to improve our cancellation process. Please ensure you are emailing hello@thelastingchange.com. Include your account email and order number for prompt assistance. We apologize for any errors and appreciate your feedback as we strive to improve. The Lasting Change TeamOk app but hard to cancel
This app is just ok. The book is better. However, it is very difficult to cancel the subscription. It cannot be done on the app and nothing shows on your account that the auto renewal has been canceled. I won’t know until I see if I am charged or not. Beware.Msaawest
Developer Response
Thank you for your feedback. We’re glad to hear that you enjoyed the book, but we apologize for the difficulties you’ve experienced with canceling the subscription. To clarify, if you purchased the subscription through our website, it can be canceled by contacting our support team at hello@thelastingchange.com. If the subscription was purchased through the Apple App Store or Google Play, it needs to be canceled through your respective account settings. We understand this process can be confusing, and we are working on making it more straightforward for our users. Please be assured that your concern about not seeing confirmation of cancellation is being taken seriously. We are working on improving our system to provide better transparency and confirmation for cancellations. Thank you again for your feedback, and we appreciate your patience as we strive to enhance our services. Best regards, The Lasting Change TeamSpam will charge extra for App
Please be careful as they will charge extra for the app and will not refund until the amount.
Hence please be aware m!!Pushpa Taj
Developer Response
We apologize for any confusion and frustration you've experienced. Our goal is to provide clear information about charges. Please email hello@thelastingchange.com with your account email and order number so we can assist with resolving any issues. Your feedback is important, and we are working to improve our communication and services. The Lasting Change TeamFrustrating
First off, I was kind of forced into purchasing a subscription to the app. I really just wanted the “personalized” book, but they hiked the price of the book if you don’t buy a subscription to the app.
I didn’t use the app at all, I’m sure it works for some people, so I won’t make any comments about the app itself.
As soon as I purchased the subscription- I made sure I canceled it so that when the (I think) 3 month plan was over - I wouldn’t get charged again. That wasn’t the case. I got charged 53.99. I noticed it the day it was charged, so I immediately emailed customer service to explain everything and ask for a refund. They got back to me saying they went ahead and canceled my subscription (again, mind you!) but being that the new term already started, they couldn’t reimburse me. I emailed her back and asked her to reconsider being that it was the same day that they charged me and that I had already cancelled so it was their mistake. I never got a second reply.
I’m guessing this is how the company makes their money. Such a scam. If it’s such a life changing app, you would think they’d be accommodating to their customers. Really disappointing. Maybe this is why people stick with the big companies like Amazon- as much as I hate it, I would have been reimbursed- no questions asked.Show lessShorty Sugaree
Developer Response
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you’ve encountered regarding your subscription and our customer service. We understand your concern about feeling forced into purchasing a subscription. Our product options do include the Paperback, E-book & App bundle, which might seem like the price is higher without the subscription. We will consider your feedback as we continue to evaluate our pricing and product offerings. We sincerely apologize for the issues you faced with canceling your subscription and the subsequent charge. It seems there was a misunderstanding regarding the cancellation. If the subscription was initially purchased through our website, it should indeed be possible to cancel through our support team at hello@thelastingchange.com. It’s disappointing to hear about the lack of follow-up on your refund request. We aim to provide excellent customer service and regret that we fell short in this instance. We will review our processes to ensure such oversights do not happen in the future. Please reach out to us again at hello@thelastingchange.com with your account email and order number so we can address this matter promptly. We value your feedback and hope to make things right. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, The Lasting Change TeamScammers
I wanted to buy the book, but ended up with the app as well, it is very difficult to cancel the subscription from website and app and they will not refund the money. I haven’t used the book or the app.Zxygffb
Developer Response
We apologize for the inconvenience and difficulty you’ve faced. Please email hello@thelastingchange.com with your account email and order number so we can assist you in canceling the subscription. We're committed to improving our processes and ensuring a better experience for our customers. Thank you for your patience. The Lasting Change TeamBE CAREFUL!!
When purchasing the e-book they add on 3
Months subscription to the app without being too clear about it. There is no clear way to cancel
The subscription and the option to delete all personal data locks you out of the app even though you have paid for the 3 months.tamjc286
Developer Response
We apologize for the lack of clarity and the difficulty in canceling your subscription. Please email hello@thelastingchange.com with your account email and order number so we can assist you with canceling the subscription and addressing your concerns. We are committed to improving our communication and user experience. The Lasting Change TeamDon’t waste your money!
I just wanted to buy the book, not only overpriced but also a very poor quality. Pages started falling out the moment I opened it. Then there is the app with an interface that is really basic and doesn’t inspire one to use it. On top of it all, it’s not clear you sign up for a subscription. I got charged and straight away complained and asked for a refund which was answered by a cut and paste of their Terms & Conditions and refusing to give me a refund. Terrible all around.Show less#verydissapointedcuster
Developer Response
We're deeply sorry for the disappointment with both the book and the app. This is not the quality we strive for. Please email hello@thelastingchange.com with your account email and order number so we can address your concerns and work on a resolution. Your feedback is invaluable, and we're committed to improving our products and services. The Lasting Change TeamSCAM! Do not give card details
This feels like a scam! Cannot find anywhere to cancel in app and cannot log on via web. They continue to take money from card as cannot remove. Avoid at all costs!SHT1978
Developer Response
We're truly sorry for the frustration you've experienced. To cancel your subscription, please email hello@thelastingchange.com with your account email and order number so we can assist you promptly. We are working to improve our cancellation process and user experience. Thank you for your patience and feedback. The Lasting Change TeamCan’t give it 0 stars, but thats what they are worth
I purchased a book from them (which I did get), but now I seem to be in some subscription service that I cannot cancel in the app (and that I didn’t agree to), and now I have to dispute the charge to my CC.
This is a scam I wish I had never gotten into.MrsJennH
Developer Response
We apologize for the frustration and confusion you've experienced. Please email hello@thelastingchange.com with your account email and order number so we can assist you in canceling the subscription. We are committed to improving our processes and ensuring a better experience for our customers. The Lasting Change Team
