Leave a Review Lasting Change
Terrible app DO NOT PURCHASE!!!
Terrible app, the to-do lists I make on my notes are better than this app! Please do not waste your money!Brooke Challinor ❤️
Developer Response
We're sorry to hear that the app did not meet your expectations. Your feedback is important to us. Please email hello@thelastingchange.com with your account email and order number so we can address your concerns and assist with any issues you may have. We are committed to improving our services based on your input. The Lasting Change TeamBe careful!
Deceptively takes money for subscription when purchasing their book with no way to back track…be careful!Kerrilili
Developer Response
We apologize for the confusion and frustration. The subscription details should be clear during the checkout process. Please email hello@thelastingchange.com with your account email and order number so we can assist you with canceling the subscription and resolving any issues. We're committed to improving transparency and customer experience. The Lasting Change Teamgetting a refund difficult...avoid at all costs
this is a very limited and crappy app that does not work well. i saw it automatically renewed and now the company is refusing to refund me. i have reported them to the FTC.Pxpixy
Developer Response
We're very sorry to hear about your experience with our app and the frustration regarding the automatic renewal. We aim to provide a useful and user-friendly service, and it's clear we didn't meet your expectations. If you purchased your subscription through our website, you can cancel it by contacting our support team at hello@thelastingchange.com. For subscriptions made through the Apple App Store or Google Play, please manage and cancel through your respective account settings. For further assistance, please include your account email and, if possible, your order number in your message to help@thelastingchange.com. We want to address your concerns and work towards a resolution. Thank you for your feedback. We are committed to improving our services and your experience. Best regards, The Lasting Change TeamImpossible to cancel
App isn’t fit for purpose no way to contact them and can’t find out how to cancel the subscription. I do love the book thoughhagsvey
Developer Response
We're glad to hear you love the book, but we're sorry for the trouble with the app and subscription. Please email hello@thelastingchange.com with your account email and order number for assistance with canceling your subscription and addressing any concerns. We're here to help and improve your experience. The Lasting Change TeamFalls short of expectations
After purchasing and using The Lasting Change app, I’m compelled to share my experience to help others make an informed decision.
The app significantly underdelivered compared to its advertised features and benefits. This gap between what was promised and what was actually provided was not just disappointing, but also raised concerns about the overall authenticity and value of the app. The user experience did not align with the expectations set by the app’s marketing, leading to a frustrating and unsatisfying experience.
Additionally, when I reached out to The Lasting Change’s customer service for a refund due to these discrepancies, their response was less than accommodating. The lack of flexibility and understanding in addressing my concerns as a customer only compounded my dissatisfaction.
While the physical product (a book) associated with this purchase was of decent quality, it did not make up for the shortcomings of the app and the overall customer service experience.
To potential customers: please be cautious and consider this feedback before deciding to invest in this app. The difference between what is marketed and what you actually receive might be substantial.Show lessGrantlyT
Developer Response
We apologize for the disappointment and frustration you experienced with the app. Your feedback is valuable to us and helps us improve our services. Please email hello@thelastingchange.com with your account email and order number so we can address your concerns. We're committed to enhancing our products and customer service based on your input. The Lasting Change TeamNeed refund
I have contacted the email support multiple times with no response please I need a refundJenika Wallis
Developer Response
We apologize for the delay in responding to your emails. Please ensure you email hello@thelastingchange.com with your account email and order number, and we will prioritize your request. Your feedback is important, and we are committed to resolving this issue promptly. The Lasting Change TeamPleasantly Surprised
Wasn’t sure what to expect when ordering but everything from the downloads to app to the actual book came as explained & in timeframe stated!! The app has been so helpful with keeping track of goals & daily events needing recorded. I am chronically ill & have been home bound for 5 years. This program has been beyond helpful as I try to strengthen & heal from the inside out🙏🏻Show lessmellyw777
Developer Response
Hi there, Thank you so much for your positive feedback! We're thrilled to hear that everything arrived as expected and that the app and book have been helpful in tracking your goals and daily events. It's wonderful to know that our program is supporting you in your journey to strengthen and heal from the inside out. If you have any questions or need further assistance, please don't hesitate to reach out to us at hello@thelastingchange.com. We're here to help and ensure you continue to have a positive experience with our program. Best regards, The Lasting Change TeamNot impressed
After 3 days of using, I am not impressed. I thought maybe I was missing something or not understanding how to use the app so I reached out to customer support. “Thank you for reaching out to us. Your feedback has been taken into consideration. Thank you for taking the time to let us know. Feel free to let us know if you have any more suggestions.” If thats all they have to offer for advice then I’ll likely not be renewing my subscription. Like I told support, I might be missing something but the app is just a place to log stuff. The reminders don’t even tell you what they are for. Just not seeing how this app will help me make a change and create better habits.Show lessStricklyRach
Developer Response
Hi there, We’re sorry to hear that your experience with the app has not met your expectations. We understand that clear guidance and effective features are essential for creating positive changes and better habits. We apologize for the response you received from our customer support team and any confusion it may have caused. Our goal is to provide helpful and actionable support. If you could provide your account email and, if possible, your order number to hello@thelastingchange.com, we would like to take a closer look at your concerns and provide more detailed assistance. Your feedback is important to us, and we’re committed to improving the app to better meet your needs. Thank you for sharing your thoughts, and we hope to make things right for you. Best regards, The Lasting Change TeamDo not touch
Waste of money - do not subscribe. Almost impossible to cancel and no contact detailsgreqqq
Developer Response
We're sorry to hear about your experience. Subscriptions purchased through our website can be canceled by emailing hello@thelastingchange.com. Please include your account email and order number for prompt assistance. We're committed to improving our processes and customer support. Thank you for your feedback. The Lasting Change TeamComplete and utter scam
I have contacted this company FOUR times to cancel my subscription and not once have they replied.
I am assuming the lack of response is due to a non-existent customer service team.
Heed the many warnings online about this company. It IS a scam.
No one could have such appalling customer service and be a legitimate company.Show less2023MLS!
Developer Response
We deeply apologize for the lack of response and the frustration you've experienced. This is not the service we strive to provide. Please email hello@thelastingchange.com with your account email and order number, and we will prioritize your cancellation request immediately. We are committed to improving our customer service and appreciate your feedback. The Lasting Change Team
