I bought the book in November. And now I have a recurring charge on my card. Requested a refund and no one is getting back to me. Stay away
Developer Response
We're sorry for the inconvenience and the delay in response. Please email hello@thelastingchange.com with your account email and order number so we can promptly assist you with canceling the subscription. We appreciate your patience and are working to improve our customer service.
The Lasting Change TeamI have sent so many emails trying to cancel my subscription but never hear back. Such an underwhelming app .
Developer Response
We're very sorry to hear about your experience. Please email hello@thelastingchange.com with your account email and order number once more, and we'll ensure your cancellation request is processed immediately. We apologize for the inconvenience and are working to improve our responsiveness and service.
The Lasting Change TeamWhen you go to the website, you start of with quiz on what changes you want to make or break. No where during the process does it mention payment plan. In the terms and conditions it says “subscription pricing terms”
Payment methods and subscriptions should be transparent and be shown during the quizzing process. Not everyone reads the terms and conditions as most of sign up blindly to see what it’s about. I’ve had this for a couple months now. Honestly I’ve lost interest. So be prepared for the payment
Show less
Developer Response
We're sorry for the confusion and frustration caused by the subscription process. We aim to be transparent about our payment plans and appreciate your feedback on this matter. Please email hello@thelastingchange.com with your account email and order number so we can assist you with canceling the subscription and addressing any concerns. Your input is valuable as we strive to improve our services.
The Lasting Change TeamI have an account and am logged in on the app, but when I try to cancel my subscription online it says there’s no account with my email. It’s not even listed as an active subscription under my Apple ID but yet they are charging me. This app isn’t any different than what I can do for free with other apps or my apple health app.
Show less
Developer Response
We’re sorry to hear about the difficulties you’re facing with canceling your subscription and the issues with account recognition. We understand how frustrating this situation is.
If your subscription is not showing under your Apple ID, it’s possible that the subscription was purchased directly through our website. To cancel, please contact our support team at hello@thelastingchange.com. Provide them with your account email and, if possible, your order number to expedite the process.
We appreciate your feedback regarding the app’s features. We strive to offer unique and valuable tools for our users, and we’ll take your comments into consideration as we continue to improve our services.
Thank you for bringing this to our attention. We are committed to resolving this issue and improving your experience.
Best regards,
The Lasting Change TeamThe book is so poor and generic, the app is annoying and again, generic and annoying. In top of that they keep taking money from you when you've asked them not to. Please do not waste your money
Developer Response
We apologize for your disappointing experience with our book and app. This is not the standard we aim for. Please email hello@thelastingchange.com with your account email and order number so we can address your concerns and ensure your subscription is canceled. We're committed to improving our products and services based on your feedback.
The Lasting Change TeamThere is no clear way to unsubscribe and it is auto renewed every three months. I’ve wasted $106 on an app I never use!
Developer Response
We’re sorry to hear about your frustration with the auto-renewal and difficulty in unsubscribing. We understand how important it is to have a clear and easy way to manage subscriptions.
If you purchased your subscription through our website, you can cancel it by contacting our support team at hello@thelastingchange.com. If your subscription was through the Apple App Store or Google Play, you should be able to manage and cancel it through your respective account settings.
It sounds like you might have selected the Paperback, E-book & App option, which includes a 3-month auto-renewing subscription. We apologize if this wasn’t clear during your purchase.
For further assistance, please include your account email and, if possible, your order number in your message to help@thelastingchange.com. We’ll do our best to help resolve this for you.
Thank you for your feedback. We’re committed to improving our services and making your experience better.
Best regards,
The Lasting Change TeamThis app is completely useless. It’s not different than the rest of the garbage apps out there. They try to put too much in without building in proper automations to keep people from having to do hours of work a day just talking about their day? Bro, i want a focus and activity necessary to help build the change. I don’t need a full blown psych ward evaluation every single day. And the “habits” omg it’s pointless. It just adds a check box and tells you “see how you feel after X days of this” I didn’t need to pay 80 bucks for the book and app to do the same work I already do on my own. What a wasteful product. Like I said I really hope the book is better. We will see. I probably just lost all that money regardless.
Show less
Developer Response
We’re sorry to hear that you didn’t find the app helpful and that it didn’t meet your expectations. We designed the app to provide comprehensive support for managing daily activities and improving well-being, but we understand that it may not suit everyone’s needs.
We hope that you find the book more useful. If you have specific feedback on how we can improve the app or features you would like to see, we’d love to hear it.
If you need assistance with your subscription or have any other concerns, please reach out to us at help@thelastingchange.com with your account email and, if possible, your order number.
Thank you for your feedback. We’re committed to improving our services and ensuring a better experience for our users.
Best regards,
The Lasting Change TeamI love the book and was really hoping to see major benefits when using with the app. The app itself is well designed, but it’s basically a glorified tracker and not at all worth the monthly cost. Support is also TERRIBLE. I reached out once to see if I could change my subscription plan to a longer commitment at a lower overall price. The customer rep who helped me was not at all helpful, and told me I would need to reach out to customer support to change my subscription–which is the department I initially emailed (per their website) to get help. I ended up deciding to cancel instead of the headache of working with their so called customer support
Show less
Developer Response
Thank you for your feedback and for sharing your experience. We’re glad to hear that you love the book and appreciate the design of the app. We’re sorry that the app did not meet your expectations and that you had a frustrating experience with our customer support.
We apologize for the confusion and inconvenience you faced when trying to change your subscription plan. Your feedback helps us understand where we need to improve. We are working on making our support system more efficient and user-friendly.
If you have any further questions or need assistance, please include your account email and, if possible, your order number in your message to help@thelastingchange.com. We want to ensure your concerns are addressed properly.
Thank you for bringing this to our attention. We’re committed to improving our services and providing a better experience for our users.
Best regards,
The Lasting Change TeamI bought the book in November 2023 but I did not consent to the charge of $53.99 that showed up on my credit card today. I believe it's a scam the Contact Us has never been assigned ~ don't waste you money
Developer Response
We apologize for the unexpected charge and any confusion caused. Subscriptions are automatically renewed unless canceled. Please email hello@thelastingchange.com with your account email and order number so we can assist you in canceling the subscription. We're working to improve our processes and communication.
The Lasting Change TeamI wanted to love this. I had issues understanding when my purchase was completed (I used the pay pal option). I ended up buying 2 books as I submitted the order twice within a 30 minute time span. I emailed the company right away after I noticed the double change in my banking app (about 30 minutes after the second order) The response I received was we cannot cancel or refund your order. I only received 1 book (not 2) and was charged for 2 books and 2 annual app subscriptions. I want to love this but I am so dissatisfied that I was charged twice and did not get both books, even though I only wanted one.
Show less
Developer Response
We’re truly sorry to hear about the issues you encountered with your order and the dissatisfaction it caused. We understand how frustrating it must be to have been charged twice and not receive the second book.
We strive to provide prompt and effective support, and we regret that we fell short in your case. Please contact our support team again at help@thelastingchange.com, including your account email and, if possible, your order number. We will investigate the issue and do our best to resolve it promptly.
Thank you for bringing this to our attention. We appreciate your patience and hope to make things right for you.
Best regards,
The Lasting Change Team
Unicorm0m
Leejmm85
Jemeskino
Cassiephillips
Thirlestane
Tina Brigham
SamBey1629
Lady Rini
mini2z
CKF8072
