Downloaded. What a mistake. They’re trying to charge my credit card for $48.99 every couple days. I’ve flagged them and reported them but they won’t stop. I’ll have to get a new credit card number. Don’t download!
Developer Response
We are very sorry to hear about your experience and any inconvenience this has caused you. We understand how frustrating unexpected charges can be and we want to resolve this issue for you as quickly as possible.
It sounds like you may have chosen our package, which includes a 3-month auto-renewing subscription for our app. The subscription fees are clearly shown and explained during the checkout process, in the welcome email after purchase, and within our terms and conditions. However, it’s clear that this information might not have been as prominent as it should be, and we deeply regret any confusion this has caused.
To address the issue immediately, please contact us at hello@thelastingchange.com with your account email and, if possible, your order number. We will investigate this matter thoroughly and ensure that any erroneous charges are stopped.
We are committed to making things right and improving our services to prevent such issues in the future. Thank you for bringing this to our attention, and we hope you were able to enjoy the book despite this issue.
Best regards,
The Lasting Change TeamNot a fan of this app or their customer service. The ads made it seem like you could track whatever habits you wanted, but you in fact can not add your own habits to the daily activities. I thought I had cancelled, but a second charge came through and I contacted them on the same day of the charge, and they refused to refund it. So now I’m out another $54. There are so many other free apps that are better than this one.
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Developer Response
We apologize for any inconvenience you’ve experienced with our app and customer service. We understand your frustration regarding the limitations of the habit tracking feature and the issues with your cancellation and refund.
Our app currently offers a set range of habits and activities for tracking, and we’re sorry if this was not clearly communicated in our ads. We appreciate your feedback and will take it into account as we work to improve our product.
Regarding the charges and your cancellation, it sounds like there was a misunderstanding or miscommunication. If you purchased the subscription through our website, cancellations can be handled by our support team at hello@thelastingchange.com. If it was through the Apple App Store or Google Play, cancellations need to be done through your Apple or Google Account.
Please contact us at hello@thelastingchange.com with your account email and order number, and we’ll do our best to resolve this issue for you. We want to ensure you receive the service you expect and deserve.
We are committed to making improvements and providing a better experience for our users. Thank you for your patience and understanding.
Best regards,
The Lasting Change TeamAbsolute scam. Company uses dark patterns to make it impossible to cancel without contacting customer support. You will forget. This app does not appear in your subscriptions, there are no reminders, there is nothing in the app or the website that makes it clear you’re on a subscription, you will pay your recurring fee, dispute the charge, fail and be left frustrated and scammed out of another quarter of fees.
Would give 0 stars if I could.
If you want to use the product, just get the book but avoid the app at all costs. The app also isn’t a very good tracker - there’s better products out there.
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Developer Response
We're very sorry to hear about your experience. Our goal is to be transparent and user-friendly, and we regret that you felt otherwise. Subscriptions purchased through our website need to be managed by contacting our support team directly. Please email hello@thelastingchange.com with your account email and order number so we can assist you with canceling your subscription and addressing any other concerns. Your feedback is crucial, and we're working to improve our processes and communication.
The Lasting Change TeamI downloaded the app as I was interested in getting the book. There is a lot of up selling trying to take more money from you. Be very careful. I accidentally pressed one wrong button and got immediately charged a further £80 for a lifetime membership of an app that I have never seen. The app is super very basic and definitely not even worth a subscription cost let alone a lifetime subscription. Stay well clear!!!
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Developer Response
We're sorry for your experience. We aim to provide clear information on our services. Please email hello@thelastingchange.com with your account email and order number for assistance in addressing the accidental charge. We appreciate your feedback and are working to improve the user experience and transparency.
The Lasting Change TeamI never use it because I didn’t find it helpful to begin with. Now I’m wasting money and I can’t figure out how to cancel or get a refund of the over $100 I’ve wasted on this app. Dont bother.
Developer Response
We're sorry to hear that you didn't find the app helpful and have had trouble with cancellation. We understand how frustrating that can be.
To cancel your subscription, if you purchased it through our website, please contact our support team at hello@thelastingchange.com. If you purchased it through the Apple App Store or Google Play, you can cancel it through your respective account settings.
For any issues regarding unexpected charges, it sounds like you may have chosen the Paperback, E-book & App option, which includes a 3-month auto-renewing subscription. We apologize if this wasn't clear during the purchase process.
Please include your account email and, if possible, your order number in your message to help@thelastingchange.com for further assistance.
Thank you for your feedback. We are committed to resolving these issues and improving your experience.
Best regards,
The Lasting Change TeamThis is my first time writing review on App store. This is the most ridiculous scam app ever.
Developer Response
We're truly sorry to hear that you feel this way. Our intention is to provide valuable tools and resources. Please email hello@thelastingchange.com with your account email and order number so we can address your concerns directly and work towards a resolution. We take feedback seriously and strive to improve our services.
The Lasting Change TeamYou will get charged a recurring fee even though this app does not show in your subscriptions nor is there a way to cancel within the Lasting Change app. The company will not provide a refund for charges for future months. There is not a valid reason to charge anyone for a future service they do not want. And the app is useless. You can use a paper checklist for the same results.
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Developer Response
Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced with our subscription service.
Regarding the recurring charges, it appears you might have selected our Paperback, E-book & App option, which includes a 3-month auto-renewing subscription. The subscription fees and auto-renewal details are mentioned during checkout, in the welcome email, and within our terms and conditions. We understand this can be easily missed, and we're working on making these details more prominent.
To cancel the subscription, if it was purchased through our website, please contact our support team at hello@thelastingchange.com. If it was purchased through the Apple App Store or Google Play, you'll need to cancel through your respective account.
We're sorry to hear that you find the app less useful than expected. Our team has put a lot of effort into developing features like mood, energy, and symptom tracking, medication reminders, and data analysis to help users improve their health and well-being. We will take your feedback seriously and continue to work on improving the app.
Please include your account email and order number when you contact us for further assistance at hello@thelastingchange.com.
Thank you again for your feedback, and we hope you at least enjoyed the book.
Best regards,
The Lasting Change TeamAbsolute scam. Had instagram adverts for this app so I presumed it was safe. Unfortunately I didn’t check reviews. Now I have no idea how to cancel my subscription!!
Developer Response
We're sorry for the difficulty you're experiencing. Subscriptions purchased through our website can be canceled by contacting our support team. Please email hello@thelastingchange.com with your account email and order number for assistance. We are working on making the cancellation process more straightforward and appreciate your feedback.
The Lasting Change TeamNever received a notice of an upcoming renewal, attempted to dispute a payment same date as requesting cancellation and they claim they couldn’t refund the renewal for the app as it was an e-bundle. You’ll essentially pay a recurring renewal price for an ebook which is ridiculous. The product is garbage!
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Developer Response
We apologize for the inconvenience and frustration you've experienced. Subscription renewal notifications are something we're working to improve. Please email hello@thelastingchange.com with your account email and order number so we can review your case. Your feedback is important to us as we strive to enhance our services.
The Lasting Change TeamI purchased The Lasting Change book from Instagram site. I received the book and it is okay at best. They are now billing me for a subscription to this App, refusing to refund and there is no place on any of their websites for me to cancel. Lucky they send me reminders, I will add a bad review each time they do until I get my money back. Not happy - be careful
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Developer Response
We apologize for the inconvenience and frustration you've experienced. Subscriptions purchased through our website can be canceled by contacting our support team. Please email hello@thelastingchange.com with your account email and order number so we can assist you with canceling your subscription. We appreciate your feedback and are committed to improving our services.
The Lasting Change Team
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