Great
Recipes are plentiful. Amazing app.
Response from developer
We're thrilled to hear that you're enjoying the app and that you find the tracking feature helpful! We're committed to providing you with plenty of delicious recipes and a seamless experience. If you ever have any questions or need assistance, feel free to reach out to us. Keep up the great work!
Trust in progress not perfection.
Response from developer
Congratulations on your progress! Losing nearly 8 pounds since February is a significant achievement, and it's fantastic to hear that you're feeling happier with your appearance and that your clothes fit better. Your commitment and patience are truly commendable. Keep up the great work, and if you ever need support or advice along the way, we're here to help!
Enjoying the app
Response from developer
We're glad to hear that you're enjoying the program and that the app is working better for you now! It's great to hear that you're finding the customer service support excellent and that you're enjoying the range of exercises and the menu plan. We strive to provide a program that is both enjoyable and effective, and we're thrilled to hear that you're a happy customer so far.
They fought me tooth and nail to hold on to my 25 bucks
Response from developer
I'm sorry to hear about your frustrating experience with our app. Please email us at feedback@reversegroup.io with your concerns, and we'll look into this matter immediately. Your feedback is invaluable to us, and we want to ensure your satisfaction.
BEWARE of “guarantee”!
Response from developer
We're sorry to hear that you had a disappointing experience with our app. We understand that everyone has different dietary preferences, and we appreciate your feedback on this matter. We'll take your comments into consideration as we work to improve our offerings and make our app more inclusive. If you have any further concerns or suggestions, please feel free to reach out to us at feedback@reversegroup.io.
Not customised to you
Don’t waste your money.
Response from developer
I’m really sorry to hear that you felt the plan didn’t meet your expectations. I understand how frustrating this can be. Please email us at feedback@reversegroup.io with more details, and we’ll address your concerns and forward them to our nutritionist for a more personalized meal plan. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
Would like to see more functionality and flexibility
Finally, it’s particularly frustrating not to have a “notes” section where you could add if you’re having an alcohol free day or if you wanted to keep track of other exercise. Some days I’m doing Pilates and also going for a walk. It would be good to be able to log this. I’m finding that the app is so limiting that I’m only looking at the meal plans and that’s it. This app could be so much more useful!
Response from developer
We're sorry to hear about the frustrations you're experiencing with the app. Your feedback is important to us, and we'd like to address your concerns. Please email us at feedback@reversegroup.io with complete details, and we'll work on processing your request as soon as we receive your email. Thank you for bringing these issues to our attention.
Accountability.
Response from developer
It's wonderful to hear that the app has been beneficial for you, especially in navigating the challenges of menopause. I'm glad to hear that your brain fog has disappeared and that you've gained insight into your nutrition and hydration habits. Keep up the great work with the exercises and recipes! If you ever need further assistance or support, don't hesitate to reach out. Thank you for sharing your positive experience, and we're here to support you on your health journey!
This will be my go to if they ever get the app linked to Smart watches.
I must say that their customer support is awesome! When I discovered it wouldn’t sync with my tracker, I asked to cancel, they said they could cancel my app, but the six month agreement I’d signed would not be refunded. I explained why it wasn’t working for me and they offered me a 50% refund. I mentioned that I teach Fitness and am looking for something for my clients to use and they gave me 100% refund, customer service, particularly Samantha, and Ami, were extremely helpful very proactive and responded almost immediately! Perhaps if they can grow this a little bit more and make it a little more user-friendly since we all wear fitness trackers now, it will be my go to in the future!
Response from developer
Thank you for sharing your experience, and I appreciate your feedback. I'm glad to hear that our customer support team, particularly Samantha and Ami, was able to assist you effectively. Your input regarding the app's compatibility with fitness trackers is valuable, and I'll ensure to pass it along to the relevant team for consideration. We're continually working to enhance our app, and user feedback plays a crucial role in that process. If you ever have more suggestions or need further assistance, feel free to reach out. We're here to support you on your health and fitness journey. Thank you for being part of Reverse Health!
Scammed!
Response from developer
I'm truly sorry to hear about your disappointment and the challenges you've faced with our program. Your feedback is important, and I want to address your concerns. I apologize for any frustration caused during the refund process. To ensure we resolve this matter promptly, could you please email us at feedback@reversegroup.io with your details? We'll investigate and work towards a resolution.
