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Requires Okta credentials
Thought I could use this app, but was surprised when it requires an Okta login, which isn’t what I usually login with.Kindut
Developer Response
We apologize to hear your experience was anything less than satisfactory. We’d like to assist you in accessing your mortgage loan through the app. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.Awful
The app won’t even let me log in using my user name and password. I double checked my user name, reset my password and it still does not work!AustonS
Developer Response
Please allow us to take a closer look at this for you. Please contact us at socialsupport@loancare.net with your information so we're able to best assist you. Thank you.Dishonest company
I’m willing to take a higher interest rate to get away from them. PMI removal went 80% LTV, to 78% LTV, then to 75% LTV. They just move it every time I hit the target. I’m done. I’ll give up my 3.5 % interest rate to get away from these crooks.Gibsonpaul
Developer Response
We apologize to hear about your PMI removal request. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will research your PMI removal request.Concern
Hello I just downloaded the new app and for some reason it doesn’t open?
When I click on sign in it does retrieving credentials but nothing happens.
Please adviseSupporting menu
Developer Response
We apologize to hear your experience with the app was anything less than satisfactory. We’d like to know if you are still experiencing sign in issues. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.Simple and Straightforward
Simple to setup and use.
Easy to navigate.
No hassle.
All the information is there. No glitches.Rainbowrider84
Developer Response
We appreciate the feedback! We are constantly striving to satisfy our customers’ needs. If we can be of any further help in the future, please don’t hesitate to contact us at socialsupport@loancare.net.Terrible! Old app was better
This new software is not user friendly and much worse than previous loan care app. Please bring the old app back!Poopf50
Developer Response
We deeply regret that your experience with the app was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience with the app.Man, this has got to be a joke!!
Please tell me this is a joke!! Who has time for this?! Can even do something simple like may a payment! Not user friendly at all and I’m technical so I don’t even need it to be user friendly it’s so horrible, it’s not technical people friendly as well! Everything is all over the place UNORGANIZED!!Show lessChilesGirl
Developer Response
We deeply regret that your experience with the app was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience with the app.app/website not working?
Nothing works. I can’t even pay my mortgage. Great job. Only 7 more months until you sell my loan to another incompetent servicer. Can’t wait til the economy collapses. Thanks for all you do!Katow Jo
Developer Response
We apologize to hear your experience was anything less than satisfactory. Please contact us at socialsupport@loancare.net and let us know if you are still unable to process your mortgage payment through the app.No good
Takes a while to loan. Statement feature crashes.
I have 2 accounts escrow and mortgage. I only see my escrow account .Chrburr
Developer Response
We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department.Garbage app
This app is garbage. Waste of memory on my iPhone. It never loads.Mfwr38
Developer Response
We apologize to hear your experience with the app was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department.
