My LoanCare Go User Reviews

My LoanCare Go

LOANCARE, LLC

Finance

Reviews Summary

Positive highlights

🔒

This app hasSecure login with Face ID

🗂️

This app hasEasy access to documents

🧭

This app hasIntuitive and user-friendly navigation

⏱️

This app hasQuick and simple to use

🗓️

This app hasConvenient for making mortgage payments

💻

This app hasImproved website experience

Negative highlights

🔑

This app hasFrequent password resets required

🚫

This app hasLack of additional payment options

🐞

This app hasGlitches and app crashes

🤖

This app hasOkta login requirement

📉

This app hasReduced functionality compared to previous app

🕰️

This app hasSlow payment processing

🤔

This app hasUnclear communication about changes

Top reviews

Leave a Review My LoanCare Go

Site down
I don’t even know what to say. The app and website have been down for days. Any official word from LoanCare as to when it will be up? Can’t pay my mortgage. Don’t want to mail.
Mrs. Very Disappointed
10 months ago
Developer Response
LoanCare experienced an outage on November 20, 2023 in which systems were shut down, halting the processing of any payments to customer accounts. While we understand this caused frustration and confusion, we thank you for your patience while we worked to resolve this matter. Our systems are now up and operational. You can resume normal activities through your mobile application. If you are still experiencing mobile app issues, please email your concerns to socialsupport@loancare.com.
Easy to use
Navigating around the app is easy and understandable. All my info is right here and I don’t have to search for it. Simple and direct, the way it should be.
My first home!
a year ago
Developer Response
Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our service. If we can be of any further help in the future, please don’t hesitate to contact us. Thank you, – socialsupport@loancare.net
Less Informative than prior App
I use the first app that LoanCare put out prior to this one and it is by far more user friendly. You had easier access to amortization schedules, up to date remaining payments, current reflective balance as of setup (but not processed) payment, etc….not so much with this one. Only access is to forms, bills, etc. All other useful tools were removed. Honestly this app is a step backwards, I don’t know who got paid to develop this but it feels extremely incomplete.
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KGrall
a year ago
Developer Response
Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our service. If we can be of any further help in the future, please don’t hesitate to contact us. Thank you, – socialsupport@loancare.net
Finally
I can now use Face ID to log in and can see my documents easier thank you
vic_sitz
a year ago
Developer Response
Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our service. If we can be of any further help in the future, please don’t hesitate to contact us. Thank you, – socialsupport@loancare.net
Much anticipated !!!
This is a great App. Makes keeping up with my mortgage payments easy. I wish LoanCare handled all my bill payments.
My middle kid's name is Danger
a year ago
Developer Response
Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our mobile app service. If we can be of any further help in the future, please don’t hesitate to contact us.