Eastern Bank - NEW

Eastern Bank - NEW

Eastern Bank Mobile Banking

Finance
63 reviews
⭐️1.9 / 5
Rating
🙌375
Ratings
📼5 scs
Content
📦~ in 1 week
Updates frequency
🗣❌ unsupported
Your locale

All Versions of Eastern Bank

5.3

May 23, 2024

This app release contains numerous bug fixes and performance improvements.
More

5.2.3

May 7, 2024

This app release contains numerous bug fixes and performance improvements.
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5.1.8

April 6, 2024

Bug fixes and performance improvements

5.1.6

April 2, 2024

Bus fixes and performance improvements.

5.1.5

March 26, 2024

Price History of Eastern Bank

Description of Eastern Bank

Secure, fast, and easy to use — Eastern Bank’s mobile banking app puts you in control. View balances, transfer money, make payments, and deposit checks anytime, anywhere. 24/7 Access to Your Accounts * Instantly login with Face ID® or Touch ID® * Quickly view balances * Keep track of your transactions * Conveniently view eStatements * Activate, cancel, and manage your debit card * Enroll and manage your alert subscriptions Easily Move Money * Send money with Zelle® - a secure and easy way within the Eastern Bank app to send money to trusted friends and family using just their U.S. mobile phone number or email * Pay bills on the fly * Deposit checks from anywhere * Instantly transfer money between your Eastern Bank accounts Good Evolves We are committed to providing the best mobile banking experience possible, and we think customer feedback is extremely helpful. Please email us at feedback@easternbank.com to let us know what you think! Eastern Bank does not charge fees to use its mobile banking app. Your mobile provider may charge fees for its text messaging and web access services. Check with your mobile provider for information about their fees. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Face ID and Touch ID are registered trademarks of Apple® Eastern Bank, Member FDIC, Equal Housing Lender
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Eastern Bank: FAQ

Does Eastern Bank work on iPads?

No, Eastern Bank does not offer an iPad version.
Eastern Bank Corporation is the developer of the app.
The minimum required iOS version for the app to work is 14.0 or higher.
Unfortunately, Eastern Bank is not well received and has an overall rating of 1.9 out of 5.
The App Genre Of Eastern Bank Is Finance.
5.3 is the most recent version of the Eastern Bank app.
Eastern Bank’s latest update was rolled out on June 30, 2024.
The app was launched on April 17, 2024.
Family-friendly content, no mature themes or violence.
The Eastern Bank app is now available in American English, European Spanish.
Sorry, Eastern Bank is not available on Apple Arcade.
Sorry, in-app purchases are not accessible within Eastern Bank.
Unfortunately, Eastern Bank is not optimized for use with Apple Vision Pro.

Screenshots of Eastern Bank

Eastern Bank - NEW screenshot #1 for iPhone
Eastern Bank - NEW screenshot #2 for iPhone
Eastern Bank - NEW screenshot #3 for iPhone
Eastern Bank - NEW screenshot #4 for iPhone
Eastern Bank - NEW screenshot #5 for iPhone
iphone

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Reviews of Eastern Bank

  • External transfer is terrible

    The old app when you did an external transfer from a bank outside eastern it would be generally fast showing up into your account. You also had an option to pay $2.50 to expedite the transfer and have your money in 1-2 days. Now it takes an entire week which has put all my bills behind. There were no issues with the old app. Unfortunately I will have to go to a new bank after 20 years as I can’t wait that long for money to be transferred. Also the other bank does not have Zelle which was the other new option with eastern. Very disappointed for the first time with eastern.
    JB ForrestJB Forrest

  • App needs some UI and security updates

    First things first: logging in options of Face ID or passcode. While the face idea is great, the 5 digit passcode for a login is a horrible idea. Whomever made that decision should not be in the position to make such decisions. With todays technology it does not take long to guess a 5 digit passcode and hack into the system. At least bring back the password option especially if users are using password managers like 1Password.

    Second: when searching for ATM and branches add a feature for the user to filter between branch and ATMs. You can also have a different color marker on the map that distinguishes branch from ATM. Product managers / lead devs take a look at Ally Bank and see how they are doing this.

    As I use the app more I’ll come back here and update if I find other issues or have feature suggestions.
    richslezakrichslezak

    Developer Response

    Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team!

  • Are you guys serious!?

    The migration over to the new app has been the MOST ridiculous transfer of user I’ve ever seen. I’m not speaking just as user/customer I’m a programmer and was in IT for over 12 years. The amount of flood calls you are all dealing with could have been avoided.

    UPDATE: After calling and actually not getting someone from tech support during night hours which was actually the time the old app would not let me log in because I was obligated to use the new app I had to wait until the next day. When I tried the new app with my credentials it simply did not work at all. I tried the whole “I forgot my pass” and the app would not do what it is meant to do. I’m not sure what was going on in the backend. I gave up and left it alone for hours. I opened the app and for whatever reason it let me through the process of logging in with a newly created password. Why did it take so long for the app to work properly? (Only you guys know). If it helps I’m using an iPhone 15 Pro Max on iOS 17.4.1.

    On a positive note, now that the login issue was solved the app itself looks good and I like the layout.
    JumiUserJumiUser

    Developer Response

    Good afternoon. We're truly sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving the app. If you're open to discussing your concerns in more detail, please feel free to contact us directly at feedback@easternbank.com .
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