Eastern Bank Mobile Banking User Reviews

Eastern Bank Mobile Banking

Eastern Bank Corporation

Finance

Reviews Summary

Positive highlights

🎨

This app hasSleek and modern design

🔍

This app hasImproved navigation and usability

🔒

This app hasEnhanced security features like Face ID

🚀

This app hasFaster performance and loading times

Negative highlights

🔒

This app hasLack of two-factor authentication option

📱

This app hasSmaller display on iPad, not optimized for larger screens

🔍

This app hasHarder to find frequently used features like sign-out

💰

This app hasRemoval of external transfer options and expedited transfers

🤔

This app hasInconsistent login credentials between old and new app

📝

This app hasLoss of transaction notes and categorization features

🐞

This app hasFrequent glitches, stability issues, and bugs

Top reviews

Most RecentHighest RatedLowest Rated

Worse than old app

The old app was actually perfect and I never had an issue with it. My transactions posted within the same day, so I always knew what was in my account. Now, it takes days to show up, leaving me unsure of my balance. I left TD Bank because of this years ago, slow transactions lead to overdraft fees. Eastern Bank please resolve this, or I will have no choice but to bank somewhere that can keep up with transactions on the app.

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Mersloth

20 days ago

Best app ever!!

The new Eastern mobile banking app is such a huge improvement from the old one. Clean, simple design and everything is easy to find.

User8376

a month ago

Scanning a check

You have flip check to meet the account hash marks and rotate the back side to match that. Not good

Doug richter

a month ago

Response from developer

Hi Doug - We're sorry that our app didn't meet your expectations. Your feedback is important to us, and we would like to understand how we can enhance your experience. If you're willing to provide more details, please contact us at feedback@easternbank.com and we'll do our best to find a solution.

System is stupid

The system works stupidly. For checks that have dollars and an amount in cents you have to fiddle with it several times to get it to accept the amount in cents.

System stupid

a month ago

Response from developer

Good morning - we’re very sorry to hear that you’re experiencing an issue with mobile deposit, and we’d like to learn more so that we can assist you. At your earliest convenience, please reach out to us at feedback@easternbank.com .

Much room for improvement.

I get no notice when my account is debited from either a phone bill or a large transfer to another bank. I get nothing. On the other hand when deposits are made, I get a text. Usually around 6 AM. Not the best time for a text from my bank. They recently updated their online webpages. I’m not sure what for. It has become more confusing then ever. And things that I used to be able to do. I cannot do anymore. They should get a refund from their web designer. If you have a certificate of deposit and let it run out and don’t do anything your money gets rolled over into a savings account that earns some fraction of one percent. This is not a bank working for me.

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LinkOn2u

a month ago

Check capturing

The check capturing for deposits works terribly.

JGCV76

a month ago

Love the new App

I love doing my banking via the mobile app. No more trips to the bank to make check deposits! Paying bills via app is so easy!

Love it, love it, love it!!

Thank you!

Donna Berkowitz

Chatzy74

a month ago

Love the app.

Love Eastern Bank, whether I’m using the app or going in person.

talk books to me

2 months ago

Mobile deposit doesn’t work

Just says “full screen is required” when I try to take a picture

William Eliot

2 months ago

Response from developer

Hi William - we’re very sorry to hear that you’re experiencing an issue with mobile deposit, and we’d like to learn more so that we can assist you. At your earliest convenience, please reach out to us at feedback@easternbank.com.