Old technology?
Why do I need separate sign in for personal and business?
Response from developer
Hi Rob. We are very sorry to hear that you’re experiencing this, and we would like to make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.
old version much better
you need to give customers area to place notes, remarks
Eastern mobile app
Much improved. One last thing to fix: please make it easier to enter and see the amount being deposited for checks.
Mrs.
When making a check deposit, a lot time could not make a good picture.
I'm loving Eastern
They have quality tellers and great service and convenient for me on the South Shore!
Sean F.
Sean F.
No personal touch
We came from Northmark. With them over 25 years. It was so easy and so comfortable. Was like a family. Sold to Cambridge…. Absolutely the worst service. Now, not even a year later, now Eastern. Just think how we feel. We are treated like strangers, no considerations given. Absolute the coldest people. No one wants to help. There is no personal touch like at Northmark. We are leaving as soon as we can. Trying to transfer things to somewhere else. We are small business owners, but we did circulate close to 10 million in cash flow through our establishments. I guess in your view that is peanuts. No one cares about us. No personal contact. After all these years in business, losing the closeness of Northmark has hurt us tremendously. It’s really sad how the little guy who needs some help in This economy gets nothing. I’m sorry we aren’t your billionaires. Hopefully bye bye soon.
Covid hurt us bad and now we’re dealing banks who don’t help.
Covid hurt us bad and now we’re dealing banks who don’t help.
Show less
Response from developer
Good morning - We're so sorry to hear that you feel this way. If you need assistance with anything, please send your contact information to feedback@easternbank.com and a member of our team can reach out to you directly to assist.
Changing check amount
I entered the check amount incorrectly. When I tried to change the amount, the number key pad obscured the check amount, making changes impossible. I had to discard the transaction and start over. Not terrible, just less than convenient.
Transactions at EB
Eastern bank the best👍
Eastern Bank Wareham
I love Eastern bank. They are always so friendly. They’re always willing to help with anything you need shout out to Trish and Amanda. Thank you for your service.
Should have left it alone
Been using the app for years. Perhaps you should have made additions instead of overhauling. I hate it!
