Eastern Bank
Fast Transaction & easy to use..I hope they will put cash back and rewards when using the card..
Wow !!
Love the new updates!
Worst switch they possibly couldve made
i cant make any accounts or do half of the stuff i was able to do on the old easter bank app theres no freedom to this might have to switch banks if the app dosnt get improved or swapped back to the old one
Awful new app! Go back!,
I agree with others! This app is horrible! I can’t even read it on my iPad!
Give up! Go back! Your IT department is totally at a loss for customer service!
Don’t bother with a “We’re so sorry message”, just fix it!
Give up! Go back! Your IT department is totally at a loss for customer service!
Don’t bother with a “We’re so sorry message”, just fix it!
Depositing Checks Doesn’t Work
I still get a paper paycheck and the app doesn’t work to deposit them because it says I already deposited the check. The amount is different. Date on the check is different. How is it the same check? Really frustrating to not be able to use this feature consistently. I thought the new app would fix this problem, but it is still there. I never had this issue with Century Bank. Their app worked perfectly.
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Looks like a scam app
I was forced to update the app on my iPad. After downloading it and entering my credentials to log in, I ended up deleting the app and logging in to the website via my laptop to change my credentials. The interface on a tablet looks like a scammy third world app, with a rectangle about 1/3 of the screen size centered in the middle, and almost none of the previous functionality.
Although I am not a developer, I do manage a team of developers and I am curious how this version could have made it through QA for the wider population? Maybe a test group to review functionality, but is this really the impression you want to present to new and existing customers?
Although I am not a developer, I do manage a team of developers and I am curious how this version could have made it through QA for the wider population? Maybe a test group to review functionality, but is this really the impression you want to present to new and existing customers?
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Response from developer
Hi there - Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team.
This New Version Stinks
The old version was intuitive, user friendly, and easy to navigate. This new version is terrible. The new version is not intuitive or easy to use and seems to have lost some of its functionality. I am having such a difficult time with it I may switch banks to find a website that is more simple and easy to use. The old website was great the way it was. Why did you need to change it?
Just writing this review resulted in three lost posts while writing them.
Just writing this review resulted in three lost posts while writing them.
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If I could give this app a zero stars I would
Since the release of this “new and improved” mobile banking app, I have yet to make an online transfer between my two accounts without having a problem. I either get a green check mark with a notice saying there was a problem with the transfer and to call the bank or the most recent issue, I tried to transfer funds for immediate transfer and I get a notification saying my transfer has been scheduled, but when I look at scheduled transfers there is no date or time listed as to when the transfer will be scheduled even though I didn’t schedule a transfer. Hopefully they will get this squared away soon or just go back to the old app which worked fine.
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Response from developer
Good afternoon. Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team! If you're willing to provide more details, please contact us at feedback@easternbank.com and we'll do our best to find a solution.
New app less user friendly
I’ve used the previous app for years. New app didn’t transfer labels or categories. It applied random labels to people and places I’ve paid for years. (Eg checks to my niece previously labeled “gifts” all got recategorized as “utilities “). I had to go in and manually relabel hundred of transactions. I am now not able to fix categories on App. I have to log in online to label things. It’s far less easy than before. Regular Bill paying is also less straightforward Also why is that looong list of categories not in alphabetical order?!?!
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Can’t toggle between multiple accounts!
I hold a personal and business account at Easternbank and the accounts are not linked. I used to be able to log into one or the other easily using the old mobile app by entering log-in info for either account.
The new mobile app saves the account information for one account only, and now I have no way of accessing my business account for mobile banking. My only option, I was told, is to delete and re-install the app each time I want to
Log into a different account. How user-friendly is that? As a business owner who can no longer easily deposit checks remotely using the app without having to delete and reinstall the app if I also used it for personal banking is abysmal and very poor service.
I really hope the developers of this app can fix this issue and make it easier for users to toggle back and forth between personal and business accounts!
The new mobile app saves the account information for one account only, and now I have no way of accessing my business account for mobile banking. My only option, I was told, is to delete and re-install the app each time I want to
Log into a different account. How user-friendly is that? As a business owner who can no longer easily deposit checks remotely using the app without having to delete and reinstall the app if I also used it for personal banking is abysmal and very poor service.
I really hope the developers of this app can fix this issue and make it easier for users to toggle back and forth between personal and business accounts!
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Response from developer
Hi there - We are very sorry to hear that you’re experiencing an issue with accessing both accounts. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.
