Can’t toggle between multiple accounts!
I hold a personal and business account at Easternbank and the accounts are not linked. I used to be able to log into one or the other easily using the old mobile app by entering log-in info for either account.
The new mobile app saves the account information for one account only, and now I have no way of accessing my business account for mobile banking. My only option, I was told, is to delete and re-install the app each time I want to
Log into a different account. How user-friendly is that? As a business owner who can no longer easily deposit checks remotely using the app without having to delete and reinstall the app if I also used it for personal banking is abysmal and very poor service.
I really hope the developers of this app can fix this issue and make it easier for users to toggle back and forth between personal and business accounts!
The new mobile app saves the account information for one account only, and now I have no way of accessing my business account for mobile banking. My only option, I was told, is to delete and re-install the app each time I want to
Log into a different account. How user-friendly is that? As a business owner who can no longer easily deposit checks remotely using the app without having to delete and reinstall the app if I also used it for personal banking is abysmal and very poor service.
I really hope the developers of this app can fix this issue and make it easier for users to toggle back and forth between personal and business accounts!
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Response from developer
Hi there - We are very sorry to hear that you’re experiencing an issue with accessing both accounts. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.
Horrible update
You can’t always see if some thing is a check on the app and you can no longer see what the check number is at all! Was much better before. please go back to representing transactions the way they used to be represented. You are making banking extremely difficult now. Thank you
Edit:
Also, now transactions are grouped by date, rather than each transaction saying what the date is. This makes it difficult to see what date something is and you have to scroll back up. Very frustrating
Edit:
Also, now transactions are grouped by date, rather than each transaction saying what the date is. This makes it difficult to see what date something is and you have to scroll back up. Very frustrating
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Response from developer
Good afternoon. We're truly sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving the app. If you're open to discussing your concerns in more detail, please feel free to contact us directly at feedback@easternbank.com .
External transfer is terrible
The old app when you did an external transfer from a bank outside eastern it would be generally fast showing up into your account. You also had an option to pay $2.50 to expedite the transfer and have your money in 1-2 days. Now it takes an entire week which has put all my bills behind. There were no issues with the old app. Unfortunately I will have to go to a new bank after 20 years as I can’t wait that long for money to be transferred. Also the other bank does not have Zelle which was the other new option with eastern. Very disappointed for the first time with eastern.
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App needs some UI and security updates
First things first: logging in options of Face ID or passcode. While the face idea is great, the 5 digit passcode for a login is a horrible idea. Whomever made that decision should not be in the position to make such decisions. With todays technology it does not take long to guess a 5 digit passcode and hack into the system. At least bring back the password option especially if users are using password managers like 1Password.
Second: when searching for ATM and branches add a feature for the user to filter between branch and ATMs. You can also have a different color marker on the map that distinguishes branch from ATM. Product managers / lead devs take a look at Ally Bank and see how they are doing this.
As I use the app more I’ll come back here and update if I find other issues or have feature suggestions.
Second: when searching for ATM and branches add a feature for the user to filter between branch and ATMs. You can also have a different color marker on the map that distinguishes branch from ATM. Product managers / lead devs take a look at Ally Bank and see how they are doing this.
As I use the app more I’ll come back here and update if I find other issues or have feature suggestions.
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Response from developer
Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team!
Are you guys serious!?
The migration over to the new app has been the MOST ridiculous transfer of user I’ve ever seen. I’m not speaking just as user/customer I’m a programmer and was in IT for over 12 years. The amount of flood calls you are all dealing with could have been avoided.
UPDATE: After calling and actually not getting someone from tech support during night hours which was actually the time the old app would not let me log in because I was obligated to use the new app I had to wait until the next day. When I tried the new app with my credentials it simply did not work at all. I tried the whole “I forgot my pass” and the app would not do what it is meant to do. I’m not sure what was going on in the backend. I gave up and left it alone for hours. I opened the app and for whatever reason it let me through the process of logging in with a newly created password. Why did it take so long for the app to work properly? (Only you guys know). If it helps I’m using an iPhone 15 Pro Max on iOS 17.4.1.
On a positive note, now that the login issue was solved the app itself looks good and I like the layout.
UPDATE: After calling and actually not getting someone from tech support during night hours which was actually the time the old app would not let me log in because I was obligated to use the new app I had to wait until the next day. When I tried the new app with my credentials it simply did not work at all. I tried the whole “I forgot my pass” and the app would not do what it is meant to do. I’m not sure what was going on in the backend. I gave up and left it alone for hours. I opened the app and for whatever reason it let me through the process of logging in with a newly created password. Why did it take so long for the app to work properly? (Only you guys know). If it helps I’m using an iPhone 15 Pro Max on iOS 17.4.1.
On a positive note, now that the login issue was solved the app itself looks good and I like the layout.
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Response from developer
Good afternoon. We're truly sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving the app. If you're open to discussing your concerns in more detail, please feel free to contact us directly at feedback@easternbank.com .
Not a fan.
Why is my previous review is no longer posted!!?
I have not had technical issues but am so disappointed as this app offers fewer features. The old app showed my balance and transactions at a glance. Now there is a substantial delay with posting transactions; and if pending transactions show up at all it’s not until days later. The app is rendered useless if I cant see my balance and transactions in a more timely manner. I’ve been with Eastern Bank for as long as they have existed but with essential resources being eliminated it’s time for me to move my business to a bank that provides the services I rely on.
I have not had technical issues but am so disappointed as this app offers fewer features. The old app showed my balance and transactions at a glance. Now there is a substantial delay with posting transactions; and if pending transactions show up at all it’s not until days later. The app is rendered useless if I cant see my balance and transactions in a more timely manner. I’ve been with Eastern Bank for as long as they have existed but with essential resources being eliminated it’s time for me to move my business to a bank that provides the services I rely on.
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Response from developer
Good morning. We're sorry that our app didn't meet your expectations. Your feedback is important to us, and we would like to understand how we can enhance your experience. If you're willing to provide more details, please contact us at feedback@easternbank.com and we'll do our best to find a solution.
Why did the app have to change?
I am unable to use the new app on my iPhone and iPad - currently working with bank reps to straighten out this glitch. The ‘new’ Eastern Bank app I was told to download has a light blue background with white E. I received an email from the bank today and the graphic that appears next to the bank’s logo has a white background with dark blue E. Which logo is correct? With all the cyber crimes happening these days I’d like to think I can trust my bank to provide me with accurate information. I am considering changing banks due to poor quality of service to solve this issue.
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Response from developer
Good morning. We apologize for the difficulties you have experienced, and we’d like to reach out to you to ensure you can log in again. Please send an e-mail to feedback@easternbank.com with your contact information and we’ll give you a call.
Absolutely awful! Complicated and hard to use
The old online banking app was excellent, easy to use and had all the information I needed in one screen. I have many accounts with Easternbank and always made notes for my transactions on the app. None of those notes got transferred to the new app! To make those notes on the new app, you have to click to multiple screens. Then to find your note for a specific transaction, you have to click through multiple screens to get that information, per transaction! The old app, this information was displayed on 1 screen, for multiple transactions!
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Response from developer
Hi there. Thank you for taking time to share not only your feedback about the app, but also some great suggestions. We sincerely appreciate it. We’re always making improvements to the app so keep an eye out for updates!
It's app. Bleah...
1. The new app is harder to read than the old one - tiny text, and in bill-pay there some boiler-play in light gray on white! Can you folks read this? Are any of you older than 18?
2. Please put "Sign-out" back on the accounts screen where it was easy to find and visibleon the page. Now it's a menu-level down, under the "...More" menu and not even visible until you scroll. Do you suppose it MIGHT be a little too easy to forget to log out?
3. Bill Pay is a regularly used service. Now you've put it a level down, under "Move Money". Paying a bill is moving money? If it belongs there, why isn't EVERY banking action on that screen? Isn't that kinda what banks - y'know - do?!
4. Along with (3.), debit-card management became a first level menu; like, doesn't just everyone need to go right there and tweak their spending limits, reset their pin#, or replace their card, whenever they visit?
5. Is all this wonderfulness (I mean, where are the substative improvemnts?) what you've been spamming your customers about (I must've received a half dozen)? Did the bank get out of all this upheaval? I hope it was a blockbuster, 'cause I don't see much in it for your customers.
2. Please put "Sign-out" back on the accounts screen where it was easy to find and visibleon the page. Now it's a menu-level down, under the "...More" menu and not even visible until you scroll. Do you suppose it MIGHT be a little too easy to forget to log out?
3. Bill Pay is a regularly used service. Now you've put it a level down, under "Move Money". Paying a bill is moving money? If it belongs there, why isn't EVERY banking action on that screen? Isn't that kinda what banks - y'know - do?!
4. Along with (3.), debit-card management became a first level menu; like, doesn't just everyone need to go right there and tweak their spending limits, reset their pin#, or replace their card, whenever they visit?
5. Is all this wonderfulness (I mean, where are the substative improvemnts?) what you've been spamming your customers about (I must've received a half dozen)? Did the bank get out of all this upheaval? I hope it was a blockbuster, 'cause I don't see much in it for your customers.
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What’s the point?
Terrible execution! Who is in charge of this project? Clearly not very competent whoever developed this and was in charge of project management. Did you ever do an ORT before the release? Then you should have noticed the many things that do not work. For example, internal transfers don’t work since only one of several accounts show up. And yes, all accounts in the setting are checked to be displayed. You broke an app that worked and replaced it with a broken one! What’s the point?
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