What’s the point?
Terrible execution! Who is in charge of this project? Clearly not very competent whoever developed this and was in charge of project management. Did you ever do an ORT before the release? Then you should have noticed the many things that do not work. For example, internal transfers don’t work since only one of several accounts show up. And yes, all accounts in the setting are checked to be displayed. You broke an app that worked and replaced it with a broken one! What’s the point?
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Not an improvement
I see no benefit to this new version. Perhaps the security features are enhanced, but the user interface is a step back from the previous version. Also, the screen shows up as an iPhone size display in the center of my iPad. The full screen capability should be used. Otherwise, at least it seems to work and I payed some bills.
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Just take everything from the old app- put it here
As a long-time customer of Eastern Bank, I have always appreciated the high level of service provided. However, the recent update to the mobile app has been disappointing. While the new app promises enhanced features, it falls short in several critical areas.
The user interface is not as intuitive as the previous version, making navigation cumbersome and time-consuming. Many of the functionalities that were easily accessible in the old app seem to be either missing or buried under multiple layers, which detracts from the overall user experience.
Additionally, there are frequent glitches and stability issues, causing frustration when trying to perform basic banking tasks. The reliability of the app is crucial for managing finances on the go, and the current version does not meet the expected standards.
To improve, I strongly recommend that Eastern Bank reintegrate all the reliable and user-friendly features from the old app into the new one. Ensuring a seamless transition with a focus on usability and stability will greatly enhance customer satisfaction.
Eastern Bank has always been a pillar of excellent service, and I am hopeful that with these improvements, the mobile app will reflect the same standard.
The user interface is not as intuitive as the previous version, making navigation cumbersome and time-consuming. Many of the functionalities that were easily accessible in the old app seem to be either missing or buried under multiple layers, which detracts from the overall user experience.
Additionally, there are frequent glitches and stability issues, causing frustration when trying to perform basic banking tasks. The reliability of the app is crucial for managing finances on the go, and the current version does not meet the expected standards.
To improve, I strongly recommend that Eastern Bank reintegrate all the reliable and user-friendly features from the old app into the new one. Ensuring a seamless transition with a focus on usability and stability will greatly enhance customer satisfaction.
Eastern Bank has always been a pillar of excellent service, and I am hopeful that with these improvements, the mobile app will reflect the same standard.
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Why do this to your customers
I do not understand why you would ruin the banking experience with this app. Did the previous developer or some kind of lawsuit happen? The decline of eastern bank must be studied because it’s crazy how bad the new app is. I understand bugs happen in software, but the very framework of this app is a regression despite appearing identical to the old app. Judging by the other comments, I feel like the people agree with me.
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Account History not Saved? Can’t transfer money.
Just got the new app because I had to, and is it normal I can’t transfer money to external bank accounts anymore? There is no option to do so, no option to add an external bank account to transfer to, and my external savings account doesn’t even show up anymore in the “connected accounts” section, when I want to transfer money. Why would you remove this useful option? I don’t get it.
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Response from developer
Good afternoon! You can still transfer funds to external banks with our new online banking platform. For assistance with doing so, please send your contact information to feedback@easternbank.com and a representative will reach out to you.
Credentials Not Working
I am able to log in on the website, but not in the app. It seems that many are experiencing the same issue. It’s frustrating because the mobile view of the website itself isn’t good to work with. I’m not understanding why this is such an issue across the board and that the same credentials do not work in both places.
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Response from developer
Good afternoon. We can certainly understand your frustration with being unable to sign in. Please send your contact information to feedback@easternbank.com and a representative will reach out to you to ensure you can log in again!
Not an improvement
It’s inconvenient that I can not sign out from the Home Screen. I would think that’s a given feature on any mobile app.
ALSO - when transferring between my two accounts I get a notification that the transfer was unsuccessful and to contact the bank, yet the icon is a green check and the transfer did in fact go through. Setting up my Touch ID again seemed unnecessary. I probably spent an extra 5 minutes on this app that I wouldn’t have on the old one.
ALSO - when transferring between my two accounts I get a notification that the transfer was unsuccessful and to contact the bank, yet the icon is a green check and the transfer did in fact go through. Setting up my Touch ID again seemed unnecessary. I probably spent an extra 5 minutes on this app that I wouldn’t have on the old one.
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Response from developer
Good afternoon. Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team! If you're willing to provide more details, please contact us at feedback@easternbank.com and we'll do our best to find a solution.
Frustrated with all the glitches
When I first downloaded this app it seemed more like a stylistic change than anything else. Then I found I could now set up app notifications for things I had previously only gotten email and/or text notifications for. But then the app started showing a red number three (for three unread alerts) no matter how many times I opened it and despite not having any unread alerts in the app. Then I realized I could no longer edit transaction notes so they showed the correct category. In this new release today the red number three has finally disappeared, but in opening the app I’ve realized that the app notifications I set up are apparently already no longer working as I discovered something in the app that I should have received an app notification for. I honestly just don’t understand why they released a new app instead of overhauling the app they already had, as this new one sure seems buggy.
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Response from developer
Hi there. We're sorry to hear you're experiencing issues with our new app. Your feedback is important to us, and we would like to understand how we can enhance your experience. If you're willing to provide more details, please contact us at feedback@easternbank.com and we'll do our best to find a solution.
Worst app
I cannot even log in to my account from the old app I used I can’t even get into the new one with all the credentials I have , I have to call to check my bank account or transfer . You all need to fix this , I’ll be calling the president . This is ridiculous that I can’t access my funds or even see anything because apparently my account doesn’t exist anymore . Absolutely un professional and un called for . I have bills to pay for .
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Response from developer
Hi there. We can certainly understand your frustration with being unable to sign in. Please send your contact information to feedback@easternbank.com and a representative will reach out to you to ensure you can log in again!
What a joke
Are developers going backwards or what these days. Do yourself a favor and take this heap down and let us all use the app NO ONE HAD A PROBLEM WITH. Here I am at 8pm trying to transfer funds to pay bills and I can’t log in due to my credentials being wrong, WHICH THEY ARE NOT! Shame on you for forcing people to switch over without a trial period to get stuff on YOUR END figured out. Meanwhile, no one on hand for late calls due to you changing my banking all around. I called and attempted to move money via the lousy phone service you have, can’t do that either for some reason. You are dealing with peoples money, how about making sure the app you release works before you eliminate the app that actually does work.
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Response from developer
Good afternoon. We apologize for the difficulties you have experienced, and we’d like to reach out to you to ensure you can log in again. Please send an e-mail to feedback@easternbank.com with your contact information and we’ll give you a call.
