Eastern Bank Mobile Banking User Reviews

Eastern Bank Mobile Banking

Eastern Bank Corporation

Finance

Reviews Summary

Positive highlights

🎨

This app hasSleek and modern design

🔍

This app hasImproved navigation and usability

🔒

This app hasEnhanced security features like Face ID

🚀

This app hasFaster performance and loading times

Negative highlights

🔒

This app hasLack of two-factor authentication option

📱

This app hasSmaller display on iPad, not optimized for larger screens

🔍

This app hasHarder to find frequently used features like sign-out

💰

This app hasRemoval of external transfer options and expedited transfers

🤔

This app hasInconsistent login credentials between old and new app

📝

This app hasLoss of transaction notes and categorization features

🐞

This app hasFrequent glitches, stability issues, and bugs

Top reviews

Most RecentHighest RatedLowest Rated

Previous app was better

The new app is designed for phone use only and it’s too small for iPad. So far it doesn’t seem like an improvement.

Neakrini

8 months ago

Response from developer

Hi there - We're truly sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving our product. If you're open to discussing your concerns in more detail, please feel free to contact us directly at feedback@easternbank.com.

MAKING MONEY WITH APP DOWNLOADS

The new app doesn’t work. I can’t login to my old app, neither the new one with my information. Something that should be a seamless transfer. A load of headache,for absolutely ZERO improvement!!

TallesS1

8 months ago

Response from developer

Hi there - We apologize for the difficulties you have experienced and we’d like to reach out to you to ensure you can log in again. Please send an e-mail to feedback@easternbank.com with your contact information and we’ll give you a call.

Broken, ineffective, and pointless

I’m not sure why they even bothered making a whole new app when they could just update the current one. Furthermore, I can’t even log into this one. It consistently says my information is wrong, but even after deleting and reinstalling the old one, it works fine with the exact same info. I can’t even reset my correct password with this app. It’s broken and pointless.

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Big BRoy

8 months ago

Response from developer

Hi there - We are migrating our customers to the new app in waves. If you're able to log into the old app still, you haven't been migrated yet. If you can send your contact information to feedback@easternbank.com, a representative can give you a call to ensure you're in the right place.

So sleek and user-friendly!

I wish all of my banking apps looked/felt like this. You can tell the team spent their time making the app as sleek, user friendly, and, quite frankly, beautiful!

ddp9296