Dr. Lopez
Response from developer
We're thrilled to hear about your positive experience with Dr. Lopez! Your kind words are greatly appreciated, and we look forward to continuing to meet your healthcare needs. Thank you for choosing FuturHealth for your care!
SCAM!!
Response from developer
We apologize for the frustration and inconvenience you've experienced with our pricing and customer service. We acknowledge the discrepancy in the pricing you were quoted versus what was charged, and we apologize for any confusion or miscommunication. It is never our intention to mislead our customers, and we regret any inconvenience this may have caused you. Regarding your experience with our customer service line, we are deeply sorry for the extensive wait times and the inability to reach a representative. This falls far below the level of service we strive to provide, and we understand how frustrating it must have been for you. Please accept our sincerest apologies for the inconvenience and disappointment you've experienced. We value your feedback, and we are dedicated to improving our services to prevent similar issues from occurring in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly at 1 (831) 900-4723 or send an email to: Support@Futurhealth.com .
I am PLEADING to Get in Touch With Someone
I have emailed, I have tried the chat. Nothing will work.
4 days ago I signed up for the annual, mistakenly not realizing that the medication was not included in the pricing.
The bigger issue, is that I have medications and treatments that I was just informed by my own doctor is not safe for me to take with this weight loss medication.
Without divulging too much of my medical info, I have a rare and debilitating condition, and was very interested to be able to try this weight loss medication since it is very difficult for me to move.
I’ve been trying to contact someone so I can please get a refund due to my circumstances.
But at this point, I am just pleading with you to cancel my membership.
I have not booked an appointment, picked medication, nothing.
I just want to not cancel my membership and not be charged further please. You got over $600 out of me and no support in return.
Response from developer
Our sincerest apologies for the difficulties you've faced in trying to contact us and the lack of support you've received thus far. Your situation is concerning, and we completely understand the urgency in canceling your membership and addressing the issues with your recent sign-up. Regarding your membership and the recent sign-up, we are sorry for any misunderstanding regarding the inclusion of medication in the pricing. Your health and well-being are our top priorities, and we regret any confusion or inconvenience this may have caused. Please contact us at 1 (831) 900-4723 or send an email to: Support@Futurhealth.com and our agents can assist you. We will review our support systems to prevent similar occurrences in the future. Your feedback is valuable to us, and we are committed to improving our services to better serve our members.
Chat doesn’t work, & more!
Response from developer
We apologize for the inconvenience you've encountered while trying to reach us. Your experience is not reflective of the standard of service we aim to provide. We take your feedback seriously and are actively working to improve our communication channels to ensure a smoother experience for our patients. Regarding the difficulties with the chat feature and scheduling Telehealth visits, we're currently investigating the issue to ensure that all technical aspects are functioning properly. In the meantime, please accept our apologies for any delays or confusion this may have caused. If you're still experiencing difficulties accessing the Telehealth appointment link or scheduling an appointment, please don't hesitate to contact us directly at 1 (831) 900-4723 or send an email to: Support@Futurhealth.com . We're committed to assisting you promptly and resolving any outstanding issues. We understand your frustration and want to reassure you that your satisfaction is our top priority. We appreciate your patience and understanding as we work to resolve these issues. Thank you for bringing this matter to our attention, and we look forward to restoring your confidence in our services.
Wow
Response from developer
Thank you immensely for your enthusiastic feedback! We're thrilled to hear about your positive experience with us and your confidence in our services. Providing comprehensive healthcare experience for our patients is our top priority, and we're delighted that you found your consultation with our doctor to be smooth and thorough. Your excitement for embarking on this journey is contagious, and we're here to support you every step of the way. If you have any questions or need further assistance as you begin this process, please don't hesitate to reach out to us. We truly appreciate your trust in us and look forward to being a part of your healthcare journey. Thank you for choosing FuturHealth!
Customer Service
Response from developer
We apologize for the difficulties you've encountered in reaching us and for the frustration it has caused you. Your experience does not reflect the level of service we strive to provide, and we understand your concerns completely. First and foremost, please let us assure you that your satisfaction and trust are of utmost importance to us. We are actively investigating the issues you've mentioned with our communication channels to ensure that they are resolved promptly. Regarding your subscription, we want to clarify the terms and ensure there are no misunderstandings, address your concerns, and provide clarification on your subscription plan. We are committed to making it right for you. Please contact us directly at 1 (831) 900-4723 or send an email to: Support@Futurhealth.com so we can discuss your situation in more detail and find a solution that works. Once again, we apologize for the inconvenience you've experienced. We truly appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing this to our attention, and we look forward to assisting you further.
Doctor Visits
Response from developer
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your visit. Regarding your question about the frequency and cost of doctor visits, It depends on which medication you choose and is billed once a month. To provide you with accurate information tailored to your needs, we recommend reaching out to our customer service team directly. They'll be happy to discuss pricing options and any other questions you may have. Please don't hesitate to contact us at1 (831) 900-4723 or send an email to: Support@Futurhealth.com for more information. We're here to assist you and ensure you have all the information you need to make informed decisions about your healthcare. Thank you once again for choosing us for your healthcare needs. We look forward to serving you again in the future.
Virtual physician call
Response from developer
Thank you for sharing your positive experience! We're thrilled to hear that you had a great conversation with our nurse practitioner and that she was able to answer all of your questions thoroughly. Providing excellent care and ensuring our clients feel comfortable and supported during their virtual visits is important to us. We'll be sure to pass along your kind words to our nurse practitioner. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Call with Dr. Winter
Response from developer
Thank you so much for taking the time to share your experience! We're thrilled to hear that you had a wonderful consultation with Dr. Winter. Providing excellent care and making our clients feel comfortable and supported throughout their journey is our top priority, and we're delighted that Dr. Winter met your expectations. We'll be sure to pass along your kind words to Dr. Winter. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and support you every step of the way.
A scam
Response from developer
We are deeply sorry to hear about your negative experience and the frustration you've encountered. We understand the importance of clarity and transparency in our processes, particularly regarding billing and scheduling. We apologize for any misunderstanding regarding the medication selection process and the associated charges. We will review our procedures to ensure that they are more transparent and clearly communicated to our customers in the future. Regarding your difficulty in reaching our customer service team, we apologize for the extended wait times and lack of response. We are actively working to improve our support channels to provide a better experience for our customers, and we appreciate your patience during this time. We would like to assist you further and address any concerns you may have. Could you please contact us at directly at 1 (831) 900-4723 or send an email to: Support@Futurhealth.com Once again, we apologize for any inconvenience or frustration this situation has caused you, and we appreciate your feedback as it helps us improve our services.
