Terrible scam company
A total joke thus far…
No one has called, I have no idea if I’m even going to get a prescription, which is the primary reason I signed up, and divulged so much of my personal and medical history. I’m beginning to doubt if this is even confidential by any sort of PHI standards at all. If I wanted a run-of-the-mill weight loss app, I’d just use one of the many free apps that I’ve tried (and failed) to get more disappointing results.
Once I submit this, I know there will be a pre-formed response about how I should contact the support team with the exact same info I’ve already used to try and get some answers… if you want happy customers, how about YOU reach out to us?
Response from developer
Please accept our apologies for any confusion regarding our offerings and the lack of clarity on our Rx version. We understand how important it is for our members to feel informed and supported throughout their journey, and we regret that this has not been your experience. In regards to your specific case, we've looked up your account and noticed that you were refunded. We truly hope this helps to alleviate some of the frustration you've experienced. Regarding the difficulty in reaching our support team due to your work schedule and our operating hours, we recognize the need for flexibility and accessibility. We're actively exploring options to extend our support hours to better accommodate the needs of our members. We understand your frustration with the lack of response from our support team despite your attempts to reach out via email and chat. This is not the level of service we aim to provide, and we're committed to addressing this issue. We want to assure you that your privacy and confidentiality are of the utmost importance to us, and we adhere to strict Protected Health Information standards to safeguard your personal and medical information. Once again, we apologize for any inconvenience this has caused you, and we appreciate your patience and understanding as we work to improve our service.
Starting up on ozempic, my first call with the doctor.
Response from developer
Thank you for taking the time to share your experience with us! We're delighted to hear that your first call with the doctor was informative and helpful. Our doctors take great pride in providing clear and understandable guidance to all our patients. We're thrilled that you found the conversation informative and easy to understand. If you have any further questions or need assistance as you continue your journey with Ozempic, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing us for your healthcare needs!
Easy
Response from developer
Thank you so much for your kind words! We're thrilled to hear that your experience with our provider was painless and easy. Making our clients feel comfortable and supported is always our top priority. We're equally excited to embark on this journey with you and help you achieve your goals. If you ever have any questions or need further assistance along the way, please don't hesitate to reach out to us. Here's to a successful and fulfilling program ahead! We appreciate your trust in us.
Thank you
Response from developer
You're very welcome! It was our pleasure to assist you. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. Thank you for choosing FuturHealth! :)
Good
Response from developer
Thank you for taking the time to share your experience! We're delighted to hear that Joshua provided you with excellent service and valuable feedback. If you ever have more questions or need further assistance, don't hesitate to reach out. We appreciate your feedback and your trust in us!
Professional telehealth visit.
Check in for visit was straightforward, uncomplicated. Greeted by pleasant medical assistant who reviewed meds and health history. Then had visit with NP, who reviewed my situation and discussed plan. The virtual visit was professional, well run.
Response from developer
Thank you for sharing your experience with us! We're thrilled to hear that your telehealth visit was professional. Ensuring timely reminders and flexibility with scheduling is a priority for us, and we're glad it met your needs. It's wonderful to hear that our medical assistant and NP provided you with excellent care and attention to detail. Your feedback truly motivates us to continue delivering high-quality virtual healthcare services. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing us for your healthcare needs!
Appt with Dr. Helene Nau
Response from developer
Thank you so much for your incredibly kind words! We're thrilled to hear that your experience with Dr. Nau was exceptional and exceeded your expectations. Dr. Nau takes great pride in providing thorough, informative, and personalized care to each of her patients. We're delighted that you felt heard, informed, and valued during your visit. Your health and well being are of the utmost importance to us, and we're committed to supporting you throughout your journey. It's feedback like yours that motivates us to continue delivering the highest level of care possible. We look forward to being part of your healthcare journey!
The beginning
Response from developer
Thank you for sharing your positive experience with APRN S. Bennett! We're thrilled to hear that your appointment went well, and we're excited to have you on board for this journey. We're here to support you every step of the way as you embark on this journey to better health. Thank you for choosing Futurhealth, and we look forward to supporting you on your health journey.
