Round1 USA User Reviews

Round1 USA

Round One Entertainment, inc

Food & Drink

Entertainment

Reviews Summary

Positive highlights

🎉

This app hasEarn rewards and points for spending money at Round 1

🛒

This app hasAbility to reload game cards directly through the app

🗓

This app hasFunctionality to interact with bowling, sports, and party booking

💰

This app hasEarn free rewards like free bowling shoes

Negative highlights

🔒

This app hasUnable to sign in or create account due to login issues

💳

This app hasInability to reload cards or add payment methods easily

🔄

This app hasFrequent app crashes and errors when trying to use features

🔍

This app hasLack of integration with existing accounts and loss of previous data

❌

This app hasRemoval of previously available free credits and other benefits

🕰

This app hasDelayed and buggy app release with many unresolved issues

🤔

This app hasIncompetent staff unable to assist with app-related problems

🚫

This app hasInability to download Rism photos that were previously available

Top reviews

Most RecentHighest RatedLowest Rated

Bad App

There was no way for me to login to my old account so I had to make a new one with the same email

Zolnixi

9 months ago

Reloading does not work.

I have tried reloading the card with the app but I keep getting an error so I go to the counter. Can’t get rewards when reloading at the counter so I don’t see the point for the app.

TigerTuy

9 months ago

Old app was better

It’s great that the new app have no features but the fact that you can move your data over or you have to delete and redownload the same app instead of an upgrade is frustrating, also no prices for any activities, so the app is basically a book keeper for points?

Sensai Riko

10 months ago

Response from developer

Hello, we're sorry for the confusion and frustration this may have caused you. Thank you for this valuable feedback as it will be considered for app improvements going forward!

More Stuff!

Not a review writer… but have to say functionality is much better on new app. Last one only for loading cards, but now you can interact with bowling, the sports thing and book parties. It’s a win for me.

Yosoyelqueso

10 months ago

Response from developer

Thank you so much! We appreciate the review! We strive to still make improvements to the app!

Garbage app

Garbage app, cannot load card from app.. gives some dumb error.

NB.1992

10 months ago

Response from developer

We apologize for the inconvenience this may have caused you. To better assist you, please submit an Mobile App inquiry with your email and game card number at https://www.round1usa.com/contactus with Mobile App selected as the topic and store field left blank. Thank you!

Cool that you can earn points

I spend lot of money on arcade credits here so happy that I get to earn points on them now!

Super E. Honda

10 months ago

Response from developer

Thank you so much for the review! We appreciate it!

Terrible migration

They stripped a lot of things and made it extremely difficult to recharge your card. The app constantly errors out and refunds your money. I couldn’t do it while on location and the staff said that they couldn’t give me the same 100$ deal as the app.

Xextred

10 months ago

Response from developer

Hello , we apologize for the inconvenience this have caused. Our arcade service provider had a nationwide outage on 2/11 and 2/18 that affected game card functions in-app. The issue has been since resolved. If you are still experiencing issues, please send us an inquiry with your game card number here https://www.round1usa.com/contactus and select MOBILE APP as topic and leave location as blank.

Junk app

Keeps unlinking my card and have not been able to reload to get points when needing to reload again

Hosyierdaddy

10 months ago

Response from developer

We understand your frustration and we appreciate the feedback. We've experienced a service provider outage from 2/18-2/19 that limited the abilities within the app. This has been resolved, please restart your app and try again. If you are still experiencing issues, please submit an inquiry with your email and game card number at https://www.round1usa.com/contactus with Mobile App selected as the topic and store field left blank. Thank you!

No way to download Rism photos

I couldn’t find a way to download Rism photos with the new app. Can we have the old app back? It at least does the job.

hesuan

10 months ago

Response from developer

Hello, we apologize for the inconvenience this may have caused. RISM is being discontinued at the store very shortly. Please send us an inquiry via https://www.round1usa.com/contactus so we can better assist you. Please provide your game card you used for the photobooth as well.

DOESNT LOAD YOUR CREDIT

Absolutely DO NOT USE. It doesn’t make you aware when reloading on the app, but credit takes up to 24 hours to load on the card when loaded from the app, and they will not help you on location. Absolute waste of money if you’re already there.

VampiressGoddess