Round1 USA User Reviews

Round1 USA

Round One Entertainment, inc

Food & Drink

Entertainment

Reviews Summary

Positive highlights

🎉

This app hasEarn rewards and points for spending money at Round 1

🛒

This app hasAbility to reload game cards directly through the app

🗓

This app hasFunctionality to interact with bowling, sports, and party booking

💰

This app hasEarn free rewards like free bowling shoes

Negative highlights

🔒

This app hasUnable to sign in or create account due to login issues

💳

This app hasInability to reload cards or add payment methods easily

🔄

This app hasFrequent app crashes and errors when trying to use features

🔍

This app hasLack of integration with existing accounts and loss of previous data

❌

This app hasRemoval of previously available free credits and other benefits

🕰

This app hasDelayed and buggy app release with many unresolved issues

🤔

This app hasIncompetent staff unable to assist with app-related problems

🚫

This app hasInability to download Rism photos that were previously available

Top reviews

Most RecentHighest RatedLowest Rated

Fix the app!

Still can’t log into the round 1 app. Its been over 2 weeks since it was last taken down and I still can’t enter my password and log in without it saying there’s an error. Is it even worth paying the $5 membership anymore?

BL_Comments

10 months ago

Response from developer

Hello, we apologize for the inconvenience this have caused. Version 1.0.7 update released 12/9 should have addressed this issue. Please try updating and resetting your password. If you are still experiencing log-in related issues, please send us in an inquiry via https://www.round1usa.com/contactus, select MOBILE APP as topic, and leave store field blank.

Account Doesn’t “Exist”

Logged in account wouldn’t work. Reset password but account wasn’t found. Guess all the credits I had stored from my last visit are lost now. Totally worth losing everything because of some stupid update I had no control over.

Zoobird87

10 months ago

Response from developer

Hello Zoobird87, we apologize for the inconvenience this may have caused you. To better assist you, please submit an Mobile App inquiry with your email and game card number at https://www.round1usa.com/contactus with Mobile App selected as the topic and store field left blank. Thank you!

trash

this “new” app is TRASH. you can’t use the old app which was working fine and you can’t log in to your existing account with this new app. you can’t add any cards to your account on the app to track anything like with the old app. the app tells you “the game center has diasbled cards” even though i RELOADED MY CARD at the counter…doesn’t seem very “disabled”.

they might be in a transition stage. but dont fully disable your existing app if thats the case. just do better round 1

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renzoloft

10 months ago

Response from developer

We understand your frustration and we appreciate the feedback. We've experienced a service provider outage on 2/10 that limited the abilities within the app. This has been resolved, please restart your app and try again. If you are still experiencing issues, please submit an inquiry with your email and game card number at https://www.round1usa.com/contactus with Mobile App selected as the topic and store field left blank. Thank you!

TRASH APP AGAIN

can you guys actually make an app worth existing? app crashes for everything. LOL so trash. TEMU has a better app then this😂😂

ggee187

10 months ago

Disappointing

So there isn’t a migration from app to app which is disappointing. I got to log into my account so I guess I’m lucky (I forgot my password so I reset it)
The most disappointing thing is the free stuff you got in the last app is replaced with a point system promoting you to buy more stuff. So it got worse, I got the club card and before I could at least get like 24 free credits a week and some other goodies like free hour bowling or karaoke but now all that is gone. Honestly there doesn’t really seem like there’s even a reason to have a membership when the credit rate increase is still pathetic.

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Echoplex25

10 months ago

Response from developer

Hello, we're sorry for the confusion and frustration this may have caused you. Thank you for this valuable feedback as it will be considered for app improvements going forward!

App has major issues

I couldn’t sign in to my account and had to create another one instead. My game card is there but it doesn’t show my membership.

Syntastic

10 months ago

Response from developer

Hello, we're truly sorry to hear about your experience and inconvenience about your club membership not showing during the transition. To let us help resolve the issue, please send us an inquiry via https://www.round1usa.com/contactus and provide the email linked to the mobile app. Select Mobile App as topic and leave the store field blank.

New app up and beyond

You can earn free rewards like free bowling shoes when you get and earn points. This app is up and beyond the future app of round 1.

scooterboy258

10 months ago

Response from developer

Hello! We are happy you are enjoying the new mobile app! We will continue to make an effort to constantly improve this new mobile app moving forward. Thank you!!

What happened.

I am no longer able to log into my account with all my stuff on it. Waste of time and money. I live right next to a round one and go every weekend.

Medz509

10 months ago

Can’t login

I logged in with my old email but it said wrong password so I hit reset password and put in my email and it said email not found…

I love Harry!!!!

10 months ago

Please fix your issues!

Having the same issue as others. Can’t log in and can’t reset password. Tried reaching out to their support on their website never received an email back. Very disappointing as I was really looking forward to this new app.

Racho95

10 months ago

Response from developer

Hello, we apologize for the inconvenience this have caused. Version 1.0.7 update released 2/9 should have addressed this issue. Please try updating and resetting your password. If you are still experiencing log-in related issues, please send us in an inquiry via https://www.round1usa.com/contactus, select MOBILE APP as topic, and leave store field blank.