Getting worse every day
I’ve been using Uber, lyft for years now with Via being a new service that I wanted to try. In 6 months of every day use, I can tell you this....Their service is really bad. Do not use it for urgent appointments, work commute, or anything important unless you wanna be late every single time. Wait times are so off. As other reviewers say, multiply it by 2 in 99% cases. Some drivers don’t know how to use the app even though it is simple so apparently the training is not proper or doesn’t exist at all. I was helping one driver with the app through out the ride because he didn’t know how to mark a person as picked up so he just kept looping around downtown. Some drivers are just passing you by without picking you up or just keep driving in a wrong direction after you’ve waited for 15 min already. There is no call or text button as of recently so I can’t even call the driver to ask why is he driving in an opposite direction and if he going to pick me up at all. Yes, Via is half as cheap as Uber or lyft but the service is just terrible. They are not reliable. They need to get it together ASAP. I will be giving it up soon if they don’t improve and honestly I highly doubt they will.
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Great service - environmentally friendly
Uber app deleted !
Super expensive
You have to order your ride 15mins before leaving and it’s super expensive. $32 for a 5min commute... and $27 if I wanna do the same but shared... and I have to add more money if I want to add a friend.. No thank you.
Worse ride sharing app
When comparing Via to Uber and Lyft the navigation used is awful. 7/10 times the Via drivers have you walk extremely far from your selected pick up and drop of destination. Also, if they end up picking someone up they will go out of the way on your route to pick up and drop someone off. Adding about 30 extra minutes. I once had a Via driver get off the highway pick someone up and drop them off across manhattan.
Besides the horrible routing, there’s always hidden fees. If I go to or from the airport it’ll charge me for tolls then the driver will take the toll free route. They try to make their prices seem lower than their competitors by hiding taxes and any additional fees.
If you haven’t used this app or if your work commuter card doesn’t pay for public transportation I strongly advise you not to use this app.
Besides the horrible routing, there’s always hidden fees. If I go to or from the airport it’ll charge me for tolls then the driver will take the toll free route. They try to make their prices seem lower than their competitors by hiding taxes and any additional fees.
If you haven’t used this app or if your work commuter card doesn’t pay for public transportation I strongly advise you not to use this app.
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Love it!
Great app, great service
BEATS UBER
I have used this in the UK and it’s very reliable and has brilliant drivers aswell as a great customer friendly app! I’m so glad this taxi app started because I was really getting annoyed with UBER and it’s unprofessional customer service! UBER APP DELETED!!
Flawed app
Unless you are unable to walk or take the subway skip Via. It used to be a great cheap way to get around. Now they detour so far to pick up passengers a 20 minute ride can take an hour. I was going down 11th Avenue and the driver was directed to cut East to 7th Avenue and get stuck in 20 minute traffic jam in Times Square. I get ride sharing, but that was ridiculous. And that wasn’t the first time. Subway, walk, Uber or Lyft for me from now on.
I modified the rating to three stars because sometimes it is a very good cheap way to get around. And it is consistently cheaper than the competition. It’s just that way too often they route you out of the way into traffic that causes delays. Maybe it’s just you get what you pay for.
I modified the rating to three stars because sometimes it is a very good cheap way to get around. And it is consistently cheaper than the competition. It’s just that way too often they route you out of the way into traffic that causes delays. Maybe it’s just you get what you pay for.
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Great service ignore bad reviews
The service is really good. A lot of the bad reviews don’t understand how the service works. They don’t pick you up exactly at your location, they pick you up within two blocks of your location to improve the routing for everyone. The same goes for drop off, they drop you off within two blocks of your destination. in my experience it’s usually within a half a block if not the exact spot I wanted to go.
Yes occasionally I’ve had a weird driver, but I’ve noticed these drivers are few and far between. The review system on the drivers really does help them get rid of bad drivers. 👍. 🤓!
Yes occasionally I’ve had a weird driver, but I’ve noticed these drivers are few and far between. The review system on the drivers really does help them get rid of bad drivers. 👍. 🤓!
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Hopefully on its way out
It used to be competitively affordable but I’ve been tracking Uber/Lyft/Via prices the past week, and Via is consistently more expensive. On top of that, their navigation system is horrible, I’ve waited close to forty minutes for a ride a few times, and their drivers are more than likely subpar. I’ve had drivers on the expressway, looking for pictures of vape pans on their phone that they were trying to sell me. Today, it took me an hour and fifteen minutes to go six miles because the driver was so slow, not reactive to changing lights, and was in other people’s lanes. Via runs deals every once in a while that are good but after a few rides with Via, the promotional price (50% off right now), isn’t worth it. Going downtown, public transit would’ve gotten me to work faster and I live next to the expressway lol!
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User onboarding is crap
Had to type all my infos
