Leave a Review Adore Me Designer Lingerie
Poor customer service! All the way around!!
I am a first time customer of this Adore Me company! And so far I’m not liking them whatsoever! I ordered my product the beginning of last wk. it was shipped out the SAME DAY! It’s now been a little over a wk, and the past 4 days my package has not moved! I contacted customer service and they only give me the run around! I was expecting to have it by a certain day, my wedding anniversary that looks like I’ll not be receiving what I order no time soon! Adore me’s website says that they offer priority shipping at check out! That’s A LIE! After I ordered it never gave me that option so I called adore me and told them that was misleading to all the customers they have and will have. They of course don’t care! But they still put it on priority shipping for me it got shipped out the same day of order. But still no package no nothing. I’ve kept in contact daily with calling adore me and emailing them also, with no result in sight! So all I can say is I’ll not be a regular customer now like I wanted to be! And I’ll do a refund of my money immediately if my package is not delivered by this evening. If I happen to receive my package today I’ll change my review! If not then I expect a refund without issues and I’ll keep my review as it is now!Show lessSherryRec
Developer Response
Hello Sherry, Thank you for taking the time to write this review. We apologize that you have experienced this inconvenience. When you place an order, our goal is to deliver it to you within 3-5 business days. We apologize once again for this inconvenience and hope you understand that occasionally a shipment may be delayed due to circumstances beyond our control. However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were assisted regarding all of your concerns. Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have. Best regards, Adore Me help@adoreme.com6th box free.
If you try and cancel and it tells you that your 6th box is free this is not accurate and the company will tell you it is a “misunderstanding on your part”. Very dissatisfied. If they have sales those sales are never included in the monthly. It can be on sale on the website but you pay full price if it is in the box for the same set.
After this post, they reached out to me that I misunderstood. So I sent them a picture of the alert when I tried to cancel saying “are you sure you want to cancel, your 6th set will be free”. I have now purchased 6 full boxes and when I ask for a free set, not a box, I do not qualify. They will not address me asking why I was notified that if I cancel I won’t get the set. They simply ignore that and say I am misunderstanding. Good concept. Terrible customer service. I will not purchase from someone who cannot even gives a free set after the $100+ a month I have spent.Show lessChristy Pierce
Complete waste of money and time
I specifically asked for no bras or parties since I wear thongs and they only send me briefs. They consistently ignore my preferences for my ENTIRE box. This is the FOURTH box in a row full of items I will never wear. They don’t even look at my preferences or read my comments. This is the most disappointing service I’ve ever used and I can’t imagine they will stay in business. After another disappointing box of items I’ll never wear and don’t match ANY of my preferences I wrote in for help. They told me to remove bras and panties from my preferences and I won’t receive briefs anymore. I have pajamas and active wear selected. I didn’t receive any pajamas or active wear. Instead, I received a box with 5 sets of bras with 5 briefs. I am so happy with my other subscriptions. This pales in comparison to other subscriptions that actually look at your preferences and read your comments. Waste of your time and money. It also evokes immense frustration! Try a different subscription.Show lessTryADifferentSubscription!
Restocks
I love adore me, I’ve never had a problem, never had to return or had a bad product. My issue is with how they never seem to be restocking plus size sets. I’ve been watching one set in particular for over a year that has not been restocked at all. I check so much that it’s almost ridiculous. So maybe they should include it in the product description if they plan on restocking it or not so I don’t have to keep checking, however I did reach out to adore me at one point to ask if they do restocks and was told that they do restock regularly but I don’t think that’s the case. Also pretty frustrated with how rarely they include plus sets in exclusive sales. Meaning one or two plus styles get out on sale and I’m guessing it’s because they’re not selling as fast. Overall I do love adore me, I don’t buy my bras or underwear anywhere else but I’d appreciate either more plus styles or more restocks of existing plus sets.Show lesspaolaafb
Developer Response
Hi paolaafb, Thank you for your feedback! It is truly important for us to know your opinion regarding our products, as we retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. While we continuously work on improving our products and services, rest assured that we've taken note of your feedback about the plus size options and submitted it to the appropriate team for review and consideration. Since the availability and styles of the sets are being handled by a different team, we are unable to provide the exact date on when some of our sets will be available on the requested size. Best, Adore Me help@adoreme.comI love it!
I just recently switched from another subscription, which I will not even mention the name, to Adore Me and it’s 100%. Better!
So far I have 4 sets and they all fit comfortably and are made with softer materials. I love how much variety they have. I spend forever looking through every one trying to decide which I would like this month. The cost is reasonable too considering I was paying more for less quality and crap customer service with the other subscription. I have not had to contact customer care with Adore me so I cannot say if it’s good or bad.
I have and will continue to recommend this to my friends and family because I believe this is a great way to shop for bras especially when you’re a busy body and don’t have much time for yourself.Show lessWaustin0000
Finally decided to try
Overall I have been very satisfied with the quality except the occasional lace bra that was extremely uncomfortable. I’m on disability at a young age(well not quite 50)! And still in relatively good shape except for my long battle to live which I refuse to stop trying. I just had my first grandson ❤️.
The only problem I have is either the bra size is out or the matching underwear, especially the softest ones you have. The Helyn contour and similar contour bras are never available and if they are the underwear don’t match.
I will see this through but living alone fighting my health to live and living on such a fraction of what I used to make is extremely, well there is no word to describe the pain , physically and emotionally. Sorry this is so long! But I love those specific bras and I can’t go shopping. Brilliant idea for this company!!!
Respectfully,
Daniele SerroShow lessDserro70
More people should hear about this Brand!
I was introduced to Adore Me by my older sister, Indira a few years ago. She would always tell me how this brand is amazing because; it’s affordable, the material they use has tremendous quality, and there’s a lot of diversity within this brand. It took me a while to purchase their products because I was obsessed with the Bigger brand like “pink & Victoria secret.” That we’re more known around my college campus, & basically everywhere. However, I took the courage to go out of my comfort zone, and purchase something on line. For the first time the underwear I bought on line were comfortable and the material felt long lasting as well as it looks nice in my body. Ever since I have been obsessed and I will choose this brand over any other.Show lesslalokhj
I LOVE THIS APP
I love this app and website so much because today it seems like if you want to find a quality bra and panties then you usually have to go to Victoria Secret, and if you’re like me then you find that you have to spend a fortune to buy even one set and that’s if you can find a set that actually matches. There is nothing worse than a bra and panty set that don’t even match. I guess that is a younger generation thing but I cannot stand when my bra doesn’t match my panties. But with AdoreMe everything matches and the price is super reasonable and they have added perks like buy 5 sets get one free or buy two pairs get a third free. I can’t say enough good things about this app and website.
Kristin BoutteShow lessHerm 21
Love love love
I was so excited when I first discovered adore me cause I was tired of buying boring bras from department stores cause I have 46dd breasts and lets face it when you go to a department store if you don’t have small breasts you aren’t gonna find any sexy bras. I only shop on this app bras and matching underwear are so comfy!!! I wear thongs and up until I started buying from adore me I was wearing thongs that were so uncomfortable. Also the pajamas are super soft. I always slept in the nude cause all my pajamas were scratchy but the the first time I put on a pair of the pajamas from this site I couldn’t get over how soft the fabric is. Give them a try you’ll never buy from anywhere else ever againShow lessNoelleVaronika
I love the products!
I just purchased my 4th set I loved them so far. They are comfortable, sexy, and last for a long time! It’s not hard to remember to skip or shop because they notify and I also just have a monthly reminder myself.
The only thing I can think of that needs to change is let the customer know which style of underwear is which. (Like a style chart) My last one I ordered I thought I was getting the hipster one that shows cheek and I ended up getting the bikini looking one with the see through mesh in the back. The options were Hipster and Cheeky. I looked up other products that had the same styles so I could pick the right one. The one I found had the cheeky (bikini mesh) and a thong, so obviously I chose the hipster for the product I wanted. It turns out I got them mixed up. So having the name by the picture of the underwear would really help, because now I’m contemplating on exchanging it or just keeping it. I don’t really want to deal with the whole having to mail the entire set back just for the underwear.
Other than that I am really happy with this company.Show lessCJRod21
Developer Response
Hi CJRod21, Thank you for your feedback! Shopping for intimates online can be difficult, and you should only wear lingerie you really love. We understand! We are sorry to hear that you mistakenly placed the order for the cheeky bottoms instead of the hipster. However, I am glad to inform you that you can find all details and information in the description to the right of every product. Furthermore, please note that we offer free exchanges and easy returns. Here you can find more information: http://www.adoreme.com/free-shipping However, the items should be in an unworn condition in order to be exchanged. Please, don't forget to add the right style before checking out. Let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Kind regards, Adore Me help@adoreme.com
