“Processing time” is not included in estimate shipping time.
Adore Me is very misleading to its customers. While Adore Me says over and over again that it normally only takes a day or two days to process that is not true. Both my friends and I have experienced extremely long processing periods and delays on top of that. Every single order gets delayed with a lame excuse of “too many orders” or “switching warehouses” or something along those lines. But that’s only the tip of the iceberg. Not only does processing take forever but processing is not included in your shipping. It’s misleading to customers because they order and pick the quick 2 day shipping or the regular 5-7 day shipping and don’t get it for a lot longer than Adore Me made it seem. This is because of processing, delays, and the fact that processing is not included in shipping. Adore Me needs to learn how to correctly stock, communicate with upset customers better, communicate that processing is not included in the 5-7 days or 2 day shipping, and they also need to stop replying to upset/angry customers with the same generic meaningless messages.
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Response from developer
Hello, Thank you for reviewing us! I am very sorry to hear that you did not receive your package in a timely manner as we are relocating to new warehouse. Not to worry, we'll make sure that this type of inconvenience will no longer occur once we fix all our issues with the facility. Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Kind regards, Adore Me help@adoreme.com
Great customer service
This was my first time ordering, and I am very pleased!! The items ordered are true to size and fit perfectly. I have ordered for myself (plus size) and for my daughter medium size. My daughter’s order was shipped within 2 days, and my order was delayed a couple weeks. I know old suggest to keep plus sizes better stocked, as is us who have a harder time finding lingerie that is cute. However, they kept me i formed of my ordered status via email. I received an email letting me know when my ordered shipped, and when i call to check on the status of the delivery as it was 2 days late, Chynna was so helpful!
I received my order the very next day and I am extremely happy and ready to place my next order.
I received my order the very next day and I am extremely happy and ready to place my next order.
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Intuitive
The app itself is easy to use. It’s organized well with easy paths my account and settings. Couple things stand out; the size filters don’t always work or not all of the options present where you’d expect them. Also recently cancelled and order via the app but it shipped anyway. Turned out it was ok because I really only needed to update the shipping address. However, I wouldn’t have been pleased if I had actually wanted to cancel the order.... by and large the app is very good. AM still has some work to sort out their supply chain issues ( out of stock items, long delays in shipping, missing items from my order) however those are growing pains and have nothing to do with the application and order process.
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Customer Service
First order from this site and it has been a horrible experience. I ordered 3 sets on 5/2 and waited 5 days to get the processed notice and shipping notice called today and spoke to a rep reylyn she was horrible. She wouldn’t give me any answers as to why or when my order will be shipped because they have been having “warehouse” problems (mind you there is no notice on their site to expect delays) she told me there was a notice however it was taken down because it was resolved yet they are still having the problem. When I asked for an estimate on when it would be shipped she said she didn’t know. I asked to speak with a supervisor she refused saying there was no supervisor available to take calls. I asked if one could call me back she said no then hung up on me before I could ask to cancel my order. I called back 2 times and waited on hold for 10 min each time for it to hang up on me. This is a horrible first experience I don’t recommend purchasing from here I don’t plan to anymore.
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Would recommend
I am super skeptical about buying online especially clothing! I am very picky about how my clothes fit me and when it comes to any of my undergarments I only buy Victoria secrets! Well I decided to look around and this is what I found with adore me... I ordered 1 bra and panty set went by the size I am 36C and an Xl bottom (I’m a little thick in the waist) and when it came in I was surprised it fit... it was a little snug that I like most of my outfits to be but not to the point of it being uncomfortable! It became a little more comfortable with a couple of washes, though my everyday wear I will still choose my Victoria secrets. I also purchased a bathing suit which I was more pleased with! It will be the suit of my choice this summer.
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Better than VS!
I hardly ever write reviews but I have to give Adore Me credit. I absolutely love everything that I get from there; never once was I disappointed! I love the fact that I can buy a matching bra and panty set without paying an arm and a leg and the quality is not compromised because of the reasonable price. Yes, it’s a monthly subscription, but you can skip the month between the 1st an the 5th and you won’t get charged. If you forget to skip, there’s an option to request a refund and they quickly refund your money for that month. There have been times when I ordered something and they happened to be out of stock on that particular item. Not only did they apologize for the minor inconvenience, but they refunded my money and they also gave me a store credit. That is awesome customer service! I love the fact that I earn a free set once I’ve ordered 5 sets, which is no problem for me because I order a lot from them whether it’s lingerie or sleepwear. I see a lot of people saying that they wish they can find the cute sets that they see in regular sizes in the plus sizes as well but my issue is actually the opposite. I see a lot of really nice sets in the plus sizes that I wish came in regular sizes. Perhaps Adore Me should make the same sets available for all women of all sizes, problem solved. Other than this minor issue, I really have no complaints at all. Keep up the great work Adore Me, and you've got a customer for life!
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Response from developer
Hi Irene, Thanks for the review! We are happy to hear you had a great experience with us. Hope we can impress you again and again! We will make sure to forward your feedback regarding our collections in order to cater your needs in the near future. We apologize for any inconvenience this might have caused you. Follow us on Instagram to discover our new looks: https://www.instagram.com/adoreme/ XO, Adore Me help@adoreme.com
Satisfied Customer
I ordered these swimsuits off a Facebook ad, so I wasn’t expecting much but wanted to give it a try. My swimsuits came a few days after the estimated shipping time, but it’s swimsuit shopping season so that’s to be expected! The suits were both high quality fabric and looked the same as advertised on the site! Due to personal taste, I didn’t want one of the swimsuits so I took to the website to figure out how to exchange/return. Easiest. Process. Ever! Seriously, in a matter of five minutes I had my shipping label with the replacement suit already ordered and processing. I’m super satisfied with my experience with AdoreMe and I’ll be using them for future shopping!
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Bad customer service
I ordered a set online about a week and a half before Valentine’s Day and it said that I would receive it well before Valentine’s Day if I ordered it within the amount of hours counted down. Order processing in the U.S. I was told 1-2 Days. The amount cleared from my credit card the first day I bought it. It is now day 4 (almost 5) and I still haven’t gotten a confirmation email that it shipped. I was told the estimated delivery would be between the 8th-12th. Well today is the 8th and my order still hasn’t shipped. I emailed them twice yesterday about my order and they still have yet to respond to me. I understand orders are in high demand around this time of year but I would appreciate that they would put a disclaimer or even take off the count down. Very disappointing that I still haven’t received an email regarding my order about this.
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Pretty Good
Aside from exchanging a few sizes and long shipping waits, I’ve honestly enjoyed everything I’ve purchased from this company. The biggest issue I have, is from a plus size perspective. The same cute and/or sexy designs available to non-plus size customers are not always available in plus size. For a company that caters to plus, it’s upsetting to see an adorable set and find that it’s not in your “size”. Additionally, even if you are plus size, items are not restocked well. I have the hardest time EVER finding something in my size, much less something that I would like enough to buy. I understand if they sell out quickly, but they need to work on restocking quickly, or notifying their client when an item they really like comes back in stock. This problem is extremely limiting to all shoppers, but plus size in particular. Lastly, it would be great to buy bras separately, and not have to purchase a whole set. Some plus women can find a non-plus size bra, but then be unable to fit into the bottoms, or vice-versa.
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Response from developer
Hello, Thank you for your review! We are so sorry for any inconvenience the shipping of your orders might have caused you. Please be advised that due to the large volume of orders registered by our company, your order was subjected to an extended processing time. We assume full responsibility for this delay. We do apologize for the extended processing, but we want to be sure that each order is perfect and sometime this might result in an extended processing time. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped and delivered in a timely manner. Regarding your issue with the restocking of your size, we will make sure to forward this feedback to the most appropriate department in order for us to be able to provide you with a wide range of choices in your size. We apologize for the inconvenience and assure you that we are taking your request seriously and intend to solve the problem as soon as possible. Please let us know if you would like further assistance in this matter and we would be more than happy to help you via email, chat or phone. Best, Adore Me, help@adoreme.com
Love it!
This company is great! I’ve had a hard time finding bras that fit me correctly and comfortably before. I have not been disappointed by the items that I have purchased so far. The app makes it easier for me to shop. It’s easy to access and navigate. The skip the month for vip is very easy to do and they even send emails before to let you know if you haven’t done it yet. The costumer service is good as well. Every time I’ve had to contact them I received a response either that day or the very next morning with the help that I needed. I have recommended this company and this app to many of my friends and family.
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