Trip.com User Reviews

Trip.com: Book Flights, Hotels

Trip.com Travel Singapore Pte. Ltd.

Lifestyle

Travel

Reviews Summary

Positive highlights

🛫

This app hasGreat deals on flights and hotels

🗓️

This app hasConvenient to book and manage trips in one place

🤝

This app hasHelpful customer service in some cases

🌍

This app hasUseful for travel in Asia, especially for expats

Negative highlights

🕰️

This app hasSlow confirmation of bookings, sometimes takes hours or days

🔍

This app hasMisleading hotel photos and descriptions

💰

This app hasOpaque pricing, with taxes and fees not shown upfront

🚫

This app hasDifficulty making changes or getting refunds, even with insurance

📞

This app hasPoor customer service, long wait times, and unhelpful responses

🤯

This app hasUnreliable, with flights and reservations getting cancelled without notice

🗺️

This app hasConfusing for booking trains in Korea, not integrated with official systems

🗣️

This app hasLanguage barrier issues for non-Chinese speakers

Top reviews

Most RecentHighest RatedLowest Rated

Wont honer any compensation

I called the customer service. Talk to them back and fourth that my flight was been delayed and talk to manager that really did not help at all. Asking about compensation of flight delayed for 4hrs and there policy stated about involuntary flight changes if the flight is cancelled, delayed, rescheduled involuntarily they will compensate the customer but it’s a scam!!

I will never use this app again.

The name of the agent who help me is Saya btw.

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Milbhen

5 days ago

Response from developer

Hi Milbhen, thanks for your feedback. We apologize for any inconvenience this may caused to you. Please provide us with your detailed concern, booking number, passenger/guest name, and reserved email address, if any, at en_servicemanager@trip.com so we can look into this further. Thanks a lot for your understanding.

Best app

Saved me lots of money

nima88899

11 days ago

Response from developer

Dear nima88899, thank you so much for your feedback. We appreciate your time in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.

垃圾网站

航空公司取消航班，航空公司官网宣布可以免费改签为出发前后两天的机票，同行超过50人已经更换成功，就是和trip.com 买的改不了，垃圾中的垃圾

mmmmmememdjfj

11 days ago

Trip App

This app is extremely amazing and well detailed I really highly recommend this app to anyone who travelling around the world to keep track of their flights and so on..
once you check it out then you would be amazed with it.

Hussy z

12 days ago

Response from developer

Dear Hussy z, thank you for your kind words and for taking the time to share your experience with us. We appreciate your feedback and are constantly striving to improve our system to ensure our customers have a great experience. We hope you continue to enjoy our services.

Trip.com

Great app but User Interface design is poor. Some fonts are very small and in colors that are not readable.

Diddi Sun

15 days ago

Response from developer

Dear Diddi Sun, thank you for taking the time to leave us this feedback. We take your concerns about the user interface seriously. Our team is constantly working to improve the app, and your input is invaluable in helping us enhance the user experience. If you have any specific suggestions or further issues, please let us know via en_servicemanager@trip.com. Thank you for helping us improve!

Comment lier le site et l’application ?

Acheter sur l’application est facile et rapide. Même chose pour le site. Toutefois, je n’arrive pas à lier les deux pour trouver toutes mes réservations d’un seul coup. À travailler pour rendre le tout plus pratique. Merci.

Génération X

18 days ago

Response from developer

Bonjour, merci pour vos commentaires. Si nous avons causé des désagréments, nous en sommes désolés. Nous souhaitons savoir comment nous pouvons vous aider. Veuillez nous envoyer les informations à en_servicemanager@trip.com et nous ouvrirons une enquête. Nous vous remercions de votre coopération.

5 étoiles bien méritées

Professionnalisme, excellent rapport qualité/prix, option pour le salon VIP, avantage fidélité. Je ne peux que recommander !

khkhadijaaa

18 days ago

Response from developer

Bonjour, Merci pour votre avis positif à propos de notre service. Nous nous efforçons de fournir la meilleure expérience de service client possible et nous sommes toujours à la recherche de moyens de nous améliorer. Nous apprécions votre retour et nous espérons vous servir à nouveau bientôt. Merci de nous avoir choisis.

Mr

Easy and convenient fast

Hatem Abdu

23 days ago

Response from developer

Dear Hatem Abdu, thank you so much for your feedback. We appreciate your time in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.

Not user friendly

Very difficult to navigate. Not iser friendly. Imported itinerary disappeared all in a sudden.

Malay112

a month ago

Response from developer

Hi Malay112, thanks for your feedback, and we're sorry for any inconvenience you may have encountered. It is not the service we expect you to receive. Please share the detailed concern, passenger/guest name, reserved email, and booking number, if any, at en_servicemanager@trip.com so we can investigate further. Thank you.

I’m very pleased with Trip

Been using Trip for at least x4 trips so far. They get me very cheap and affordable flights . What I like the most is their ability to communicate consistently with you . They will keep you informed about your trip until you reach your destination. Even tell you where your language is . I love this app. I have now told most of my family members and friends to use it . Highly recommend it

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Nandz02

a month ago

Response from developer

Dear Nandz02, thank you for your kind words and for taking the time to share your experience with us. We appreciate your feedback and are constantly striving to improve our system to ensure our customers have a great experience. We hope you continue to enjoy our services.